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Group 1 Toyota West Bank

(1,104 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
New (504) 383-0928 (504) 383-0928
Used (504) 383-0666 (504) 383-0666
Service (504) 383-0914 (504) 383-0914

Reviews

(1,104 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Toyota West Bank from DealerRater.

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Excellent Service

Based on my experience as a car buyer as well as as a customer of this dealership?s car service for 3 years, I deem this is an excellent dealership for shopping and car services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Joe, Bohn Toyota is very grateful for your patronage and is very pleased to hear that we could provide you with exceptional service and sales experience! Thank you for the Five Star review and your business. We will continue to look forward to the pleasure of serving you again in the future!

Bohn Toyota on LaPalco Blvd

Service Advisor Mike McGowan was knowledgeable, honest, professional, kind, and attentive. I needed maintenance and two tires replaced. After reviewing online cost of the tires and services provided I was able to confirm that cost was very fair and competitive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Ensuring your satisfaction is our ultimate goal and we are pleased to know that Mike McGowan provided a great service experience for you! Bohn Toyota appreciates your business and Five Star review! It would be our pleasure to have the opportunity to assist you again.

Super friendly and the waiting room was comfortable great

Super friendly and the waiting room was comfortable great overall experience during my visit i had an problem but they worked with and i will be back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Everyone is taking care of business.

Everyone is taking care of business. I happy with the service. Thank you so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for being our customer, we appreciate your kind words!

Service

I had a bad experience with customer service. The manager Phil was very rude and dismissive. The service guy Lyn was very nice, pleasant and apologetic

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your kind words for our staff, we appreciate it!

Was very pleased with the speed and thoroughness of the

Was very pleased with the speed and thoroughness of the service. Mike was very good at explaining it to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your kind words! We thank you for your business and look forward to your next visit!

Wasn't impressed with Sales department @ all......

Service department is great, the dealership side of it sucks, I was screwed on my trade-in, and I was screwed on the Vehicle I purchased. I will never buy from Bohn Toyota again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 1.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Today my car was serviced at the dealership and it was

Today my car was serviced at the dealership and it was done in a timely manner and my service provider was polite, friendly and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are pleased to provide convenient and professional service when it is time to service your vehicle. Thank you for your kind words and your Five Star review. We look forward to the pleasure of assisting you again and as always, we appreciate your business.

Customer

The service I received was excellent and a friendly environment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are thrilled that you had a pleasant service visit!

Awesome

Everything was on point from arrival to departure. More over, it was a clean environment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Deborah, we are very happy to have provided you with such a positive experience!