Group 1 Toyota West Bank

Great service, very clean, and friendly staff. The repair was completed quick and efficiently. The building wait area was nice and the recall was done at no cost to me.

Johnny Tran was excellent! I was looking for a Voodoo Blue Tundra and he was able to put in the order for me since it was not available at the dealership. He then let me test drive a new 2021 Tundra LimIted NightShade Edition and I was sold. He was happy to cancel my Voodoo Blue Tundra and quick get me approved for the 0 percent financing. He was exceptional and would love to refer him to anyone!!! Justin

Very professional and fast service. I purchase my car from this dealership. I also receive car maintenance service from Bonn Toyota. Their have been no issues because they work to keep my car running smoothly. I recommend this dealership to anyone who needs a car and maintenance for their vehicle.

Excellent Customer Service and Satisfaction. Helped to service my car and provided good discount. Thanks for your great service and hospitality. Wising everyone at Bohn’s Toyota all the best.

Service representative was very kind, polite, and informative of what was being done to my vehicle. Explained everything going on with all phases. Vehicle maintenance was performed in a timely manner and checking out process was very quick. Great job and appreciate the support Michael!!

Tyler was awesome and great customer service need more people like him I had a great experience at this location the wait time was not long

I had a 1:30 appointment. When I arrived on time I was informed that I would be there for “at least an hour” because a lot of cars had arrived in front of me. When a person makes an appointment they rightfully expect to be seen at that time. Over an hour later, when my oil change was finally completed I noticed that my tire light was on. When I first arrived at the dealership I notified the employee that the light was on. He asked me if it was blinking. It was not (and still is not). He said that my tires would be checked and taken car of. So, when I saw the light was still on when I was about to leave, I went back in and told the employee that the light was still on. He told me I would need to drive it about a quarter of a mile and the light would go off. So I drove it around and the light was still on. I took it back to the dealership and told him the light was still on. They put more air in the tires and then took my car away. When I asked what was going on I was told that the technician was looking at it. Then the employee informed me that the light was blinking so it means the car has a faulty sensor. THE LIGHT IS NOT BLINKING. yes, I feel like screaming. I finally had had enough of the nonsense and left.

Two weeks ago, I went to this business to buy a new Toyota RAV4 car, but unfortunately my preferred silver RAV4 was not available at this shop. Brian went to a great length to help locate a silver RAV4 car in the other locations and organized the shipping of the car back to New Orleans. I would like to thank Brian for his outstanding service and kindnesses in helping me throughout this purchasing process. I also recommend this business and Brian to you if you would like to buy a New or used Toyota car.

I have to go back a fuse keep blowing, don't know why yet. Other than that service was good considering everything with COVID. Service was performed in timely manner.

I am not sure what causes the extensive amount of wait time while my car is being serviced for an oil change. This has happened every time except the first time. If the appointment is scheduled and my car arrives not only on time but early there should be no reason for an almost two hour wait in your lobby. I was not informed that my car would be ready until 10 minutes before it was pulled to the front. I wat he's a car arrive after me and leave before me. Please add estimated times during the scheduling process and/or notify the customer of the lengthy wait time upon arrival. Give updates on the vehicle once you reach pass 30 minutes.