Skip to main content

Group 1 Toyota West Bank

(1,102 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
New (504) 383-0928 (504) 383-0928
Used (504) 383-0666 (504) 383-0666
Service (504) 383-0914 (504) 383-0914

Reviews

(1,102 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Toyota West Bank from DealerRater.

Want to share your experience with this dealership?

Write a review

The Dealership must have had some meetings.

The Dealership must have had some meetings. Service was on time. But most of all, employees seem Happy and friendly. Good atmosphere to be in. I was very Happy today getting my vehicle service. For a while I thought the Manager of the Dealership did not care. But I can see He does. I will tell Him in person text time . Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Lance, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Service is always efficient, fast, and great.

Service is always efficient, fast, and great. Team members kind and courteous. Thank as always

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

I had a problem that started today.

I had a problem that started today. I was able to get service without an appointment. The service writer Nina was just great. I was kept informed of what was going on. I was really please with today's service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Carol, we're happy you found our staff to be so supportive during your experience here at Bohn Toyota. We do hope we can be of assistance in the future. Take care!

This team made my experience amazing!

This team made my experience amazing! The buying process was seamless. They exceeded my expectations and went above and beyond This team made my experience amazing! The buying process was seamless. They exceeded my expectations and went above and beyond

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Katie, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Guillermo was courteous and he kept me informed about my

Guillermo was courteous and he kept me informed about my car as I waited at the service department for my car. I was there for one and a half hours.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Barbara, we're happy you found our staff to be so supportive during your experience here at Bohn Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Service is always super quick here!

Service is always super quick here! The staff that works the counter as well as the mechanics are always super friendly and explain everything well!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Bohn Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

I received amazing service, per usual!

I received amazing service, per usual! The service department is very courteous, efficient, and price fairly. Thank you!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Marilyn, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!

I was very pleased with the services.

I was very pleased with the services. Johnny Phuong Tran was great in helping me find what I needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with Johnny! Feel free to reach out to us if you need anything. Have a wonderful day.

As always politeness and professionalism?

As always politeness and professionalism?? I know that I?m getting the right people to do the right job. Been getting my vehicles serviced here for years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Keith, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Me and my husband found to be the experience of

Me and my husband found to be the experience of purchasing a new 2025 Corolla with the sales staff and GM Martin to be smooth and stress free how many weeks pregnant as I’m 36 weeks pregnant so it’s was a great experience dealing with the staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!