Group 1 Toyota West Bank

I always have a good experience when I go in for my service. Thank you Guillermo for your assistance and professionalism. May God bless you All 🌹

Nina gave Exceptional service on 07/31 .I was informed of everything that was going on with my vehicle in a timely manner. However, she was out of the office on the next day 08/01. I reached out to Toyota around 1230 noon after not hearing any updates on my vehicle. I spoke with a lady over the phone who had no information to give me and was trying to transfer me to Nina. I informed her that she was out for the day and that my car would be handed over to a new service provider at 1 o’clock. I called back after not hearing from anyone and I got Alexandra on the phone this time he informed me that my car was being service and he was not aware of anyone reaching out to me. He was not aware of anyone giving me any update’s on the vehicle. At this time I asked to speak with the service manager. Alexandra informed me that he did not know how to work the phone and that I will have to call back. At 3 o’clock, I received a call from Toyota informing me that my car was ready for pick up and that the services had been completed. There was a loss of communication between Toyota and myself. I felt neglected and unsafe not knowing what was going on.

I Love the service given here because it is given with great concern of making sure the customer is satisfied.

Easy website to set up service appointment. Large waiting area. Large windows to watch workers

Had issues with starting my car I brought my in Bohn Toyota customer services was excellent, car was finished within an will be back

The staff are friendly and helpful. The waiting room and restrooms are clean. The coffee was good. They provide water which is crucial in summer months in New Orleans.

We went to buy a used car for my daughter. I co-signed and her Dad put $3000.00 down. After spending 4 hours at the dealership we discovered when we got home that the down payment wasn?t recorded! Also they never told us the interest rate. We had to search for it. Poor customer service! This dealership is about 50 miles away and now we have to go back!

Brought my brand new truck here to repair a non working AC. Was told to drive with in in LO all the time and come back if it got too hot. Back again for 3rd time and service says I was never previously there because they failed to put their own notes in system. I had appointment but 60 cars ahead of me because they are overbooked. !! Horrible.

Nina was great. Very friendly and knowledgeable. A plus. Very clean and comfortable waiting area.

Thanks Victor for you’re help and the answers to questions about my truck i asked.