Reviews
Misa and Jack were rude when it came to talking numbers. The thought of me offering them a number below the sticker price seemed to offend them. Jack in particular gave creepy 'slimy salesman' vibes. He came over with a bad attitude and played dumb when i offered him 25k(your offer was over 27k) out the door final price. Very rude. Luckily I hired The Auto Inspector to negotiate for me with Juan when the price was dropped and I instead paid less than my initial offer to misa and jack. As far as I know Juan was a cool cat.
Misa and Jack were rude when it came to talking numbers. The thought of me offering them a number below the sticker price seemed to offend them. Jack in particular gave creepy 'slimy salesman' vibes. He came over with a bad attitude and played dumb when i offered him 25k(your offer was over 27k) out the door final price. Very rude. Luckily I hired The Auto Inspector to negotiate for me with Juan when the price was dropped and I instead paid less than my initial offer to misa and jack. As far as I know Juan was a cool cat.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
They found a problem and quoted a price for the repair. They also noticed another issue which they took care of at the same time which saved me money.
They found a problem and quoted a price for the repair. They also noticed another issue which they took care of at the same time which saved me money.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for letting us know how our team provided a clear repair estimate and addressed the additional issue in the same visit to help keep your costs down. We appreciate your trust in our service and look forward to caring for your Ford Flex again.
Flawless Tim was extremely helpful, as was the cashier. Everything went very well. I'll be back
Flawless Tim was extremely helpful, as was the cashier. Everything went very well. I'll be back
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to know our service team and cashier provided such helpful support for your Ford Edge. We’re pleased everything went smoothly for you. We look forward to welcoming you back.
They got me an appointment in a quick span of time. Then got me in and out in less than 1 hour, under than what was estimated.
They got me an appointment in a quick span of time. Then got me in and out in less than 1 hour, under than what was estimated.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear your Ford Escape service was scheduled quickly and wrapped up in under an hour. We’re glad the visit was even faster than expected. Thank you for the five-star rating and for trusting us with your Escape.
Great interaction with the Salesman Rob. He helped me find my perfect car. he made the process very easy. Will definitely use Packey Webb again
Great interaction with the Salesman Rob. He helped me find my perfect car. he made the process very easy. Will definitely use Packey Webb again
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback. We’re pleased our team made it easy to find the perfect used Ford F-150. We look forward to assisting you again.
It was a recall. I left the car and picked it up when the work was complete.
It was a recall. I left the car and picked it up when the work was complete.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
James, thank you for choosing Packey Webb Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Proactive. Respectful of my time and budget. The entire experience was flawless ; the team took care of everything for me
Proactive. Respectful of my time and budget. The entire experience was flawless ; the team took care of everything for me
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your five-star review of your used Ford EcoSport purchase. We’re glad our team’s proactive approach respected your time and budget and made the process seamless. We appreciate your feedback and look forward to helping you again.
Scheduling service for a recall issue was fairly easy. I was called back and offered the option of service being done at my house, which was fantastic! My technician, Justin, was polite, professional and efficient.
Scheduling service for a recall issue was fairly easy. I was called back and offered the option of service being done at my house, which was fantastic! My technician, Justin, was polite, professional and efficient.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that Justin was able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Packey Webb Ford!
They were very friendly and professional. They even had free lunch. I would highly recommend them.
They were very friendly and professional. They even had free lunch. I would highly recommend them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. We’re glad our team was friendly and professional and that you enjoyed the complimentary lunch. Congratulations on your Nissan Armada purchase and we appreciate your recommendation.
The dealer was nice and worked with me well but I already have to take my truck in to the shop. Just a little over 3 weeks in and it already has to go in to get fixed. Not super happy.
The dealer was nice and worked with me well but I already have to take my truck in to the shop. Just a little over 3 weeks in and it already has to go in to get fixed. Not super happy.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.