Reviews
When you drive in for service till the time you get your vehicle back from me, they’re always pleasant and professional and that’s hard to find a lot around here Well done thank you well done
When you drive in for service till the time you get your vehicle back from me, they’re always pleasant and professional and that’s hard to find a lot around here Well done thank you well done
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We’re pleased our team’s courtesy and professionalism, from the moment you drove in until you picked up your vehicle, made your service visit enjoyable. We appreciate you trusting us with your Ford F-250 and look forward to serving you again.
Charles made the buying experience feel like home, easy breezy. Loved every minute of it
Charles made the buying experience feel like home, easy breezy. Loved every minute of it
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- 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your five-star rating. We’re delighted our team made purchasing your used Honda Pilot feel effortless and welcoming, and we look forward to supporting you on every drive.
Solved the problem immediately Now everything works great. The cost was reasonable Very courteous and professional
Solved the problem immediately Now everything works great. The cost was reasonable Very courteous and professional
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great to hear your Ford is back in top shape after the quick repair. We’re pleased the team handled everything professionally, courteously, and at a fair cost. Thank you for sharing your positive experience.
Walk-in, was helped right away. Clear communication on vehicle. Quick service I was a walk-in, but was still helped right away. I got the works done on my vehicle and received clear communication and suggestions for my vehicle. Quick service - thank you!
Walk-in, was helped right away. Clear communication on vehicle. Quick service I was a walk-in, but was still helped right away. I got the works done on my vehicle and received clear communication and suggestions for my vehicle. Quick service - thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your feedback. We’re pleased our team could quickly assist with your Ford Escape and provide clear communication and service suggestions. We appreciate your five-star rating and look forward to welcoming you back for future service.
Everyone was very nice The waiting area was nice and comfortable. They honored my coupon after I reminded them I had it
Everyone was very nice The waiting area was nice and comfortable. They honored my coupon after I reminded them I had it
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting us with your Ford Expedition service. It’s great to know our team was friendly and that our waiting area offered a comfortable space. We’re glad we were able to honor your coupon and appreciate you sharing your experience.
Overall, buying my used car at Packey Webb was a positive experience. My salesman, Eric did an excellent job answering all my questions and taking care of my concerns. Once I picked up the car, I was disappointed that the interior was not that clean. I had to get some cleaning wipes for the gas and brake pedals, which were very dirty.
Overall, buying my used car at Packey Webb was a positive experience. My salesman, Eric did an excellent job answering all my questions and taking care of my concerns. Once I picked up the car, I was disappointed that the interior was not that clean. I had to get some cleaning wipes for the gas and brake pedals, which were very dirty.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback, and we're sorry to hear that we fell short of your expectations. Please don't hesitate to reach out to us directly to discuss your concerns, or if we can be of any assistance. We are always happy to help here at Packey Webb Ford!
They knew exactly what they had to do to get my issue solved I came in with two issues two different times and boy that Timothy he knew what he was doing. He fixed both issues within two weeks. We are so excited because we like our car and we want to keep it up the best we can thank you so much for all your service and Timothy God bless you.
They knew exactly what they had to do to get my issue solved I came in with two issues two different times and boy that Timothy he knew what he was doing. He fixed both issues within two weeks. We are so excited because we like our car and we want to keep it up the best we can thank you so much for all your service and Timothy God bless you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to know our team addressed both of your concerns over two visits and resolved them quickly on your Ford Edge. We’re glad you’re happy with the service and excited to keep your vehicle in top condition. Thank you for sharing your experience.
I had a good experience, not rushed or felt no pressure. All of my calls were returned in a timely fashion. I would recommend to a friend to go to packey Webb Ford
I had a good experience, not rushed or felt no pressure. All of my calls were returned in a timely fashion. I would recommend to a friend to go to packey Webb Ford
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your recommendation. It’s great to know you felt comfortable and received timely updates while finalizing your new Ford Expedition. If you or a friend ever have questions, please let us know.
Polite and efficient Timely, detailed description, nice shuttle and driver, reasonably priced, will cotnue to use
Polite and efficient Timely, detailed description, nice shuttle and driver, reasonably priced, will cotnue to use
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great to hear our team provided polite, efficient service with detailed explanations and a comfortable shuttle experience. It’s encouraging to know our pricing met your expectations. We look forward to caring for your Ford Explorer again.
Have been a life long packey client. Had poor experience a few years ago and only came back because it's the closest dealer and had a recall to check on. While there for that, I was told they would fix an oil leak for a few hundred dollars. They didn't and then told me it would be much more expensive to actually do it. I decided to leave and think on it. Got two blocks from the dealer and they didn't bolt everything on properly and had the bottom of my car dragging down the road. Felt very unsafe. Very frustrating experience. Will not be back.
Have been a life long packey client. Had poor experience a few years ago and only came back because it's the closest dealer and had a recall to check on. While there for that, I was told they would fix an oil leak for a few hundred dollars. They didn't and then told me it would be much more expensive to actually do it. I decided to leave and think on it. Got two blocks from the dealer and they didn't bolt everything on properly and had the bottom of my car dragging down the road. Felt very unsafe. Very frustrating experience. Will not be back.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience, Jill, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.