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Packey Webb Ford

(768 reviews)
Visit Packey Webb Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:30pm 7:30am–4:00pm
Sunday Closed Closed
New (855) 209-0112 (855) 209-0112
Used (888) 796-8845 (888) 796-8845
Service (855) 208-9446 (855) 208-9446

Inventory

See all 356 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2022.
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
The Whole Town’s Talkin’ About the Webb Boys — The Webb Family Promise: Transparent, Hassle-Free Buying.

Service center

Phone number (855) 208-9446

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed

Reviews

(768 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Packey Webb Ford from DealerRater.

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Friendly and quick.

Friendly and quick. My appt was at 8am and I waited for my service to be complete. I was on my way easily within an hour. I was expecting to be waiting longer.

Friendly and quick.

Friendly and quick. My appt was at 8am and I waited for my service to be complete. I was on my way easily within an hour. I was expecting to be waiting longer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It’s great to hear that your Bronco service appointment started right on time and you were back on the road in under an hour. Our team is glad we could complete your service efficiently while keeping everything friendly. We appreciate you sharing your experience.

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The experience was very good.

The experience was very good. They got me right in, did what needed to be done and got me back on the road really quick

The experience was very good.

The experience was very good. They got me right in, did what needed to be done and got me back on the road really quick

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re happy we could welcome you promptly and complete the needed service on your Ford F-150 so you could get back on the road quickly. Thank you for trusting us with your truck’s care.

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Excellent service and very punctual.

Excellent service and very punctual. The service experience has always been great and I have always been satisfied with the work. I can confidently recommend them to others.

Excellent service and very punctual.

Excellent service and very punctual. The service experience has always been great and I have always been satisfied with the work. I can confidently recommend them to others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for highlighting our punctual service on your Lincoln. We’re pleased that our team’s work has consistently met your expectations. Your recommendation means a lot to us.

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Only dealership I use period.

Only dealership I use period. Have bought all my personal and company vehicles from Packey Webb Ford!

Only dealership I use period.

Only dealership I use period. Have bought all my personal and company vehicles from Packey Webb Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting us with both your personal and company vehicles over the years. We’re honored to have serviced your Lincoln Continental and look forward to assisting with any future needs.

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Tim got my vehicle back to me in 1 days time both times I

Tim got my vehicle back to me in 1 days time both times I dropped it off, very nice

Tim got my vehicle back to me in 1 days time both times I

Tim got my vehicle back to me in 1 days time both times I dropped it off, very nice

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star rating. We’re glad your Ford Transit Connect was returned within one day on both visits. We’ll share your kind words with our service team.

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Value.

Value. Everyone likes to save money but service is the most important aspect. I know I can count on Packey Webb to make things right. That ensures my money is spent wisely.

Value.

Value. Everyone likes to save money but service is the most important aspect. I know I can count on Packey Webb to make things right. That ensures my money is spent wisely.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate you highlighting the value and care in our service. It’s rewarding to know you trust us with your Ford and feel confident in your investment. We look forward to serving you again.

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Friendly, professional, and, accommodating.

Friendly, professional, and, accommodating. I trust the mechanics in the work they provide and the service team taking time to go over the work performed.

Friendly, professional, and, accommodating.

Friendly, professional, and, accommodating. I trust the mechanics in the work they provide and the service team taking time to go over the work performed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with your Ford Edge service. We’re glad our team was accommodating and professional, and that the mechanics earned your trust while explaining the work. We look forward to helping keep your Edge running smoothly.

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Nick handled our issue very thoughtfully and resolved to

Nick handled our issue very thoughtfully and resolved to our satisfaction. The service was over and above what was expected

Nick handled our issue very thoughtfully and resolved to

Nick handled our issue very thoughtfully and resolved to our satisfaction. The service was over and above what was expected

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with your Ford Explorer service. We’re delighted our team resolved the issue thoughtfully and delivered service beyond what you expected.

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The person who helped me was so professional and helpful,

The person who helped me was so professional and helpful, I will recommend this place.

The person who helped me was so professional and helpful,

The person who helped me was so professional and helpful, I will recommend this place.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Your kind words about our team’s professionalism and helpfulness mean a lot. We appreciate your recommendation and look forward to assisting you again.

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Treated in kindness.

Treated in kindness. Very welcoming and valued my time. Job well done as always! I have all my service done at ONLY THIS DEALERSHIP!

Treated in kindness.

Treated in kindness. Very welcoming and valued my time. Job well done as always! I have all my service done at ONLY THIS DEALERSHIP!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your loyalty means a lot and we’re glad our team’s welcoming approach and respect for your time made your visit pleasant. We appreciate your trust in us for your Ford Edge service and look forward to helping again.

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