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Packey Webb Ford

(1,076 reviews)
Visit Packey Webb Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:30pm 7:30am–4:00pm
Sunday Closed Closed
New (855) 209-0112 (855) 209-0112
Used (888) 796-8845 (888) 796-8845
Service (855) 208-9446 (855) 208-9446

Inventory

See all 346 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2022.
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
The Whole Town’s Talkin’ About the Webb Boys — The Webb Family Promise: Transparent, Hassle-Free Buying.

Service center

Phone number (855) 208-9446

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed

Reviews

(1,076 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Packey Webb Ford from DealerRater.

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Good. Fast and reliable. People friendly, polite, professional and courteous. Overall a very good experience.

Good. Fast and reliable. People friendly, polite, professional and courteous. Overall a very good experience.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re glad the service on your Ford Bronco felt efficient and reliable. Hearing that our team was courteous and professional means a great deal to us.

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The first appointment was missed because it was not put on the calendar. Otherwise it would have been a 5

The first appointment was missed because it was not put on the calendar. Otherwise it would have been a 5

Rating breakdown (out of 5):
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Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Outstanding communication, attentive service And quality work. I will be bringing my other cars in for service because they did an outstanding job

Outstanding communication, attentive service And quality work. I will be bringing my other cars in for service because they did an outstanding job

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for highlighting our clear communication, attentive service, and quality workmanship on your Ford Explorer. We’re glad you’ll trust our service department with your other vehicles.

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Matt was awesome Matt stayed with the transaction from initial inquiry till close Fantastic Experience

Matt was awesome Matt stayed with the transaction from initial inquiry till close Fantastic Experience

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Our sales team is pleased we could guide you from your first inquiry through closing on your Ford Expedition. Hearing that you had a fantastic experience means a lot to our team.

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Great service had my car in for service last week highly satisfied could not have been better

Great service had my car in for service last week highly satisfied could not have been better

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your five-star rating. We’re delighted the service on your Ford Edge last week hit the mark.

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I had new tires put on my car when I came to pick it up. The price was different from the price that I was quoted. I didn't have the original quote in front of me. Ken got all Huffy about it. I don't know why all I did was call my wife and ask her to send it to me and then when it was time for me to show him, he didn't even want to see it.

I had new tires put on my car when I came to pick it up. The price was different from the price that I was quoted. I didn't have the original quote in front of me. Ken got all Huffy about it. I don't know why all I did was call my wife and ask her to send it to me and then when it was time for me to show him, he didn't even want to see it.

Rating breakdown (out of 5):
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Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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The transmission technician diagnosed the problem exactly. And performed the rebuild perfectly. Ryan understood my problems and met all my needs.

The transmission technician diagnosed the problem exactly. And performed the rebuild perfectly. Ryan understood my problems and met all my needs.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star rating and for highlighting our team’s work on your Ford F-150’s transmission. Knowing the repair and rebuild met your needs means a lot to our service department.

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I had a great experience at the dealership and was able to test drive the car easily. Everyone was friendly, understanding, and made me feel comfortable without pressuring me into making any decisions.

I had a great experience at the dealership and was able to test drive the car easily. Everyone was friendly, understanding, and made me feel comfortable without pressuring me into making any decisions.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We’re glad your used Ford Fusion purchase felt comfortable and pressure-free, including an easy test drive. Knowing that our approachable, no-pressure style put you at ease means a lot to our team.

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Made the appointment by phone. Came in with the car, waited for an hour and everything was done as requested. No issues.

Made the appointment by phone. Came in with the car, waited for an hour and everything was done as requested. No issues.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hearing that your service visit took just an hour and met all your requests means a lot to our service department. We’re glad we could return your Lincoln Navigator exactly as you wanted and on time.

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Timely, transparent, friendly I enjoyed my service experience with Packey Webb Ford - they were timely, transparent, and friendly

Timely, transparent, friendly I enjoyed my service experience with Packey Webb Ford - they were timely, transparent, and friendly

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Knowing the service on your Ford Explorer felt timely and transparent means a lot to our team. It’s rewarding to hear you found our staff welcoming throughout your visit.

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