Reviews
Everything good except having vehicle info load to my phone Ford app doesn't show info under wrench
Everything good except having vehicle info load to my phone Ford app doesn't show info under wrench
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
So the only thing I find less than perfect about Packey Webb, is the fact that their service technicians are so unbelievably good. Let me explain. I've had my trucks serviced at PWF many, many times. They do the work, they do it well, and they stand behind what they service. The problem is EVERYBODY KNOWS THIS! And trying to get an appointment the same day or same week can be challenging. Look, what better testimonial do you want? The market has decided that PWF is the place to get your oil changes, tune-ups, preventive maintenance performed and more. Everybody goes there because everybody knows how fair, honest and talented PWF's technicians are. Why don't you schedule your next preventive maintenance right now -- so you don't have to be disappointed when you call next month and have to wait a few days to get in? Seriously. Your vehicle takes care of you in the rain, the snow, the heat. Start taking care of it. And start taking care of it at Packey Webb Ford!
So the only thing I find less than perfect about Packey Webb, is the fact that their service technicians are so unbelievably good. Let me explain. I've had my trucks serviced at PWF many, many times. They do the work, they do it well, and they stand behind what they service. The problem is EVERYBODY KNOWS THIS! And trying to get an appointment the same day or same week can be challenging. Look, what better testimonial do you want? The market has decided that PWF is the place to get your oil changes, tune-ups, preventive maintenance performed and more. Everybody goes there because everybody knows how fair, honest and talented PWF's technicians are. Why don't you schedule your next preventive maintenance right now -- so you don't have to be disappointed when you call next month and have to wait a few days to get in? Seriously. Your vehicle takes care of you in the rain, the snow, the heat. Start taking care of it. And start taking care of it at Packey Webb Ford!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
After so many service visits, your praise for our technicians’ workmanship and integrity means a great deal to our team. We also recognize that finding a same day or same week appointment for your Ford F-250 has been challenging, and we’re grateful for your recommendation despite that inconvenience.
They are very conscientious and do a quality job. I like the car wash too.
They are very conscientious and do a quality job. I like the car wash too.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you’re pleased with the care and workmanship on your Ford Edge means a lot to our team. We’re also glad you enjoyed the car wash.
I needed an oil change and dropped my vehicle off with my wife. We picked up my vehicle and dropped hers off for an oil change. Mechanic discovered an oil leak and Nick called to let me know. He was very professional and we got all the work completed.
I needed an oil change and dropped my vehicle off with my wife. We picked up my vehicle and dropped hers off for an oil change. Mechanic discovered an oil leak and Nick called to let me know. He was very professional and we got all the work completed.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Professional and excellent service I have been a customer of Packey Webb for many years. They continue to impress me with their professionalism and excellent service. The shuttle is a great plus!
Professional and excellent service I have been a customer of Packey Webb for many years. They continue to impress me with their professionalism and excellent service. The shuttle is a great plus!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Packey Webb Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
They did a great job servicing my car. It was very easy and relatively quick. The waiting area with WiFi and coffee is nice.
They did a great job servicing my car. It was very easy and relatively quick. The waiting area with WiFi and coffee is nice.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Great experience overall, very friendly and helpful. Explained any issues that were found and the work that was needed to correct them.
Great experience overall, very friendly and helpful. Explained any issues that were found and the work that was needed to correct them.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Packey Webb Ford!
I brought my car in because, when I accelerate, it makes a loud humming noise. They said that nothing is wrong with my car. They said that hybrid vehicles can make a loud sound or engine roar when gasoline engine kicks in during acceleration.
I brought my car in because, when I accelerate, it makes a loud humming noise. They said that nothing is wrong with my car. They said that hybrid vehicles can make a loud sound or engine roar when gasoline engine kicks in during acceleration.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Packey Webb Ford.
Packey Webb is a good dealership but a bit expensive. They do a good job on the work.
Packey Webb is a good dealership but a bit expensive. They do a good job on the work.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
First time at dealership everyone is nice & willing to assist. Since issues/problems with vehicle 'transmission not in park & hill start assist not available and mainly unsafely issue/problem is vehicle putting itself pack in park sitting still.' I appreciate this dealership understanding me and trying to find a solution to issue/problem.
First time at dealership everyone is nice & willing to assist. Since issues/problems with vehicle 'transmission not in park & hill start assist not available and mainly unsafely issue/problem is vehicle putting itself pack in park sitting still.' I appreciate this dealership understanding me and trying to find a solution to issue/problem.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!