Reviews
Charles is the man From walking in the door to walking out the door, Charles does an awesome job. He's just a good dude and he's a no fluff no nonsense kind of guy and just takes care of xxxx and makes it happen.
Charles is the man From walking in the door to walking out the door, Charles does an awesome job. He's just a good dude and he's a no fluff no nonsense kind of guy and just takes care of xxxx and makes it happen.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that our direct, efficient approach met your needs is rewarding. Hearing your praise about how smoothly the visit went means a lot to our service team. Thank you for choosing our dealership for your Explorer’s service.
Professional, fair and friendly with everything from start to finish Charles was awesome as usual. This is the third vehicle I've purchased from him and Packey Webb Ford. I can't imagine going to another dealership.
Professional, fair and friendly with everything from start to finish Charles was awesome as usual. This is the third vehicle I've purchased from him and Packey Webb Ford. I can't imagine going to another dealership.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Your note about our fairness, friendliness, and professional service throughout the process is truly appreciated. Knowing your third Ford Explorer purchase felt seamless means a great deal to us.
Efficient, comfortable, and no pressure Eric, and Al were both very professional, efficient, and made the experience very easy. No pressure, and had everything ready when I visited.
Efficient, comfortable, and no pressure Eric, and Al were both very professional, efficient, and made the experience very easy. No pressure, and had everything ready when I visited.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Knowing the purchase of your used Ford Edge felt efficient and pressure-free means a lot to our team. Our staff is pleased you found the process professional, comfortable, and that everything was ready for your visit.
Efficient, work was completed earlier than promised. The staff in service and cashier were friendly and professional
Efficient, work was completed earlier than promised. The staff in service and cashier were friendly and professional
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that you found our service on your Ford Escape efficient and that the work finished earlier than promised is gratifying. Your recognition of our service and cashier staff’s professionalism is much appreciated.
The whole experience took too long. Ford needs to look at Tesla and Rivian, their purchase process is quick and less frustrating.
The whole experience took too long. Ford needs to look at Tesla and Rivian, their purchase process is quick and less frustrating.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Took my truck in for what I thought was a transmission or rear end issue and the technician almost immediately identified the problem and switched a switch that had been inadvertently reset. As usual Packey Webb exceeded my expectations and provided great quick service without charging me excessive dollars for my ignorance.
Took my truck in for what I thought was a transmission or rear end issue and the technician almost immediately identified the problem and switched a switch that had been inadvertently reset. As usual Packey Webb exceeded my expectations and provided great quick service without charging me excessive dollars for my ignorance.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about our technician quickly identifying that reset switch highlights our team’s focus on accurate diagnostics. We’re glad we could get your Ford F-150 back on the road swiftly without any unnecessary charges. Hearing that we exceeded your expectations again means a lot to our service department.
Everything was great and I was in and out pretty fast. The one thing I would have liked if they would have given me mats for my car that were from bronco, instead of the two small ones they gave. I feel for spending the amount I did I should have been compensated for that.
Everything was great and I was in and out pretty fast. The one thing I would have liked if they would have given me mats for my car that were from bronco, instead of the two small ones they gave. I feel for spending the amount I did I should have been compensated for that.
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- 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback. Please don't hesitate to reach out to us directly if you'd like to discuss your concerns in more detail. Thank you for choosing Packey Webb Ford, and we hope you enjoy your new vehicle!
Quick taken care of and made sure this was the right truck I was looking for
Quick taken care of and made sure this was the right truck I was looking for
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Quick taken care of and made sure this was the right truck I was looking for
Efficient. Kind. Caring. Diego went above and beyond to make the visit excellent. Finance was smooth. Diego went out of the way to help me get my new car home
Efficient. Kind. Caring. Diego went above and beyond to make the visit excellent. Finance was smooth. Diego went out of the way to help me get my new car home
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Knowing the finance process felt effortless and that our team could go the extra mile getting your new Bronco home is truly rewarding. Your kind words mean a great deal to us.
Very friendly..Knows their stuff I always bring my 9 pound Morkie in and everyone loves it.
Very friendly..Knows their stuff I always bring my 9 pound Morkie in and everyone loves it.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your mention of bringing your 9-pound Morkie and how everyone loves having them here reflects our goal to keep the service experience warm and welcoming. Knowing you find our team so knowledgeable and friendly is truly rewarding.