Reviews
I had a good experience, not rushed or felt no pressure. All of my calls were returned in a timely fashion. I would recommend to a friend to go to packey Webb Ford
I had a good experience, not rushed or felt no pressure. All of my calls were returned in a timely fashion. I would recommend to a friend to go to packey Webb Ford
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your recommendation. It’s great to know you felt comfortable and received timely updates while finalizing your new Ford Expedition. If you or a friend ever have questions, please let us know.
Polite and efficient Timely, detailed description, nice shuttle and driver, reasonably priced, will cotnue to use
Polite and efficient Timely, detailed description, nice shuttle and driver, reasonably priced, will cotnue to use
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great to hear our team provided polite, efficient service with detailed explanations and a comfortable shuttle experience. It’s encouraging to know our pricing met your expectations. We look forward to caring for your Ford Explorer again.
Have been a life long packey client. Had poor experience a few years ago and only came back because it's the closest dealer and had a recall to check on. While there for that, I was told they would fix an oil leak for a few hundred dollars. They didn't and then told me it would be much more expensive to actually do it. I decided to leave and think on it. Got two blocks from the dealer and they didn't bolt everything on properly and had the bottom of my car dragging down the road. Felt very unsafe. Very frustrating experience. Will not be back.
Have been a life long packey client. Had poor experience a few years ago and only came back because it's the closest dealer and had a recall to check on. While there for that, I was told they would fix an oil leak for a few hundred dollars. They didn't and then told me it would be much more expensive to actually do it. I decided to leave and think on it. Got two blocks from the dealer and they didn't bolt everything on properly and had the bottom of my car dragging down the road. Felt very unsafe. Very frustrating experience. Will not be back.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Wasn't happy with the fact my check Engine light came back on 5 minutes after I left the dealership
Wasn't happy with the fact my check Engine light came back on 5 minutes after I left the dealership
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
She was helpful and very friendly There was a service issue and she got me in right away and took care of things for me
She was helpful and very friendly There was a service issue and she got me in right away and took care of things for me
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We’re glad our team member could assist you quickly and resolve the issue with your Ford Escape. We appreciate your trust and look forward to supporting your vehicle needs in the future.
Ernie Mateo was my main point of contact and he was lovely- extremely patient and gave me plenty of space while I was considering an unplanned vehicle purchase.
Ernie Mateo was my main point of contact and he was lovely- extremely patient and gave me plenty of space while I was considering an unplanned vehicle purchase.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing about your experience with Packey Webb Ford. We appreciate your business and hope to see you again soon!
Had a little trouble with the price but that was finally agreed upon. Diego, Misa were great.
Had a little trouble with the price but that was finally agreed upon. Diego, Misa were great.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us! We're happy to hear it went well with Diego and our team. We truly appreciate your feedback.
I had to continuously check on my car. The mechanic found something but no one let me know until I followed up. And it ended up costing me hundreds more.
I had to continuously check on my car. The mechanic found something but no one let me know until I followed up. And it ended up costing me hundreds more.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Ryan was great per usual, always guiding me to the best options for my vehicle maintenance.
Ryan was great per usual, always guiding me to the best options for my vehicle maintenance.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting our team with your Ford F-150 maintenance. We’re glad to hear the guidance on service options continues to meet your expectations, and we look forward to helping you again.
Service didn't fix the problem Problem with brakes making noise and the service tech couldn't locate the problem
Service didn't fix the problem Problem with brakes making noise and the service tech couldn't locate the problem
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.