Reviews
David was very good And the lady in the cashier was nice and the guy in the pick up very friendly
David was very good And the lady in the cashier was nice and the guy in the pick up very friendly
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Was professional. Only issue I had was called to schedule an appt a couple times and no one picked up phone(kept going to voicemail). Left couple messages over 3 days and finally someone got back to me. Never had that problem ever with my Chevy vehicle in prior years.
Was professional. Only issue I had was called to schedule an appt a couple times and no one picked up phone(kept going to voicemail). Left couple messages over 3 days and finally someone got back to me. Never had that problem ever with my Chevy vehicle in prior years.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Nick in service is the best always make sure my vehicle is fixed properly! I only go to him for service!
Nick in service is the best always make sure my vehicle is fixed properly! I only go to him for service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s rewarding to know your Ford Explorer is always fixed properly. Your exclusive trust in our service team means a lot to us.
I truly appreciate their outstanding customer service and highly recommend Parkway Ford to anyone looking for a great dealership and other than Great service, knowledgeable staff, and a smooth oil change experience. Thank you
I truly appreciate their outstanding customer service and highly recommend Parkway Ford to anyone looking for a great dealership and other than Great service, knowledgeable staff, and a smooth oil change experience. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing our service met your expectations is rewarding for our team. Your praise of our knowledgeable staff and seamless oil change means a lot to us. Thank you for recommending our dealership and for trusting us with your Ford Expedition.
Packey's crew always takes care of me. Even if something comes up last minute they manage to fit me in. Packey Webb has a great crew.
Packey's crew always takes care of me. Even if something comes up last minute they manage to fit me in. Packey Webb has a great crew.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team is pleased we could accommodate your Ford F-150 on short notice. Hearing that you always feel taken care of is truly rewarding.
I come in to Packey Webb to buy some wiper blades for 3 vehicles. 5bout of 6 blades went on with no trouble. I came back to the dealership and Juan helped me. He is a genius. He told me that they changed the design of the blade and what to do to make it work. I did what he said and the blade was on in 5 seconds. He did an outstanding job for me. He works in the parts department. I would give him a raise he was wonderful to me.
I come in to Packey Webb to buy some wiper blades for 3 vehicles. 5bout of 6 blades went on with no trouble. I came back to the dealership and Juan helped me. He is a genius. He told me that they changed the design of the blade and what to do to make it work. I did what he said and the blade was on in 5 seconds. He did an outstanding job for me. He works in the parts department. I would give him a raise he was wonderful to me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about our parts department’s clear explanation of the new blade design highlights how we aim to simplify maintenance. Knowing that advice let you install the wiper blade on your Ford F-150 in seconds means a lot to our team.
Smooth, attentive and professional Ernie outstanding they went to another dealership in Indiana to get my vehicle. I was extremely happy.
Smooth, attentive and professional Ernie outstanding they went to another dealership in Indiana to get my vehicle. I was extremely happy.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re glad the process of sourcing your new Bronco from another Indiana dealership felt seamless and attentive. Knowing you were extremely happy with how our team handled it means a great deal to us.
Went in for an oil change and they never reset the computer and I didn't get a sticker in the window. I had to go back a second time which was a big inconvenience and out of my way.
Went in for an oil change and they never reset the computer and I didn't get a sticker in the window. I had to go back a second time which was a big inconvenience and out of my way.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Dealership was easy to work with our sales rep. Eric was exceptional. We ended up buying two cars instead of one because of our sales rep.
Dealership was easy to work with our sales rep. Eric was exceptional. We ended up buying two cars instead of one because of our sales rep.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hearing that our sales team made purchasing two vehicles so easy means a lot to us. We’re grateful you chose your used Ram with us, and hope you enjoy both cars for years to come.
Packey Webb Ford – Downers Grove, IL Very professional team across service, parts, sales, and the Webb family owners. From the moment you walk in, you feel like part of the family rather than just another customer. My salesman Ernie is incredibly knowledgeable and experienced, and sales manager Kevin stayed engaged throughout the entire process—along with the owner of Packey Webb. That level of personal involvement really stands out. I will always be a grateful customer of Packey Webb Ford in Downers Grove, IL!
Packey Webb Ford – Downers Grove, IL Very professional team across service, parts, sales, and the Webb family owners. From the moment you walk in, you feel like part of the family rather than just another customer. My salesman Ernie is incredibly knowledgeable and experienced, and sales manager Kevin stayed engaged throughout the entire process—along with the owner of Packey Webb. That level of personal involvement really stands out. I will always be a grateful customer of Packey Webb Ford in Downers Grove, IL!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Personal attention is at the heart of how our dealership operates, and we’re glad you felt like family the moment you walked in. We’re delighted you chose us for your new Ford Bronco and that our team across sales and service could be part of the process. Hearing your kind words and seeing your five-star rating is genuinely rewarding for our team.