Skip to main content

Packey Webb Ford

(1,083 reviews)
Visit Packey Webb Ford
Sales hours: 9:00am to 5:30pm
Service hours: 7:30am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:30pm 7:30am–4:00pm
Sunday Closed Closed
New (855) 209-0112 (855) 209-0112
Used (888) 796-8845 (888) 796-8845
Service (855) 208-9446 (855) 208-9446

Inventory

See all 344 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2022.
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
The Whole Town’s Talkin’ About the Webb Boys — The Webb Family Promise: Transparent, Hassle-Free Buying.

Service center

Phone number (855) 208-9446

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed

Reviews

(1,083 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Packey Webb Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

It was fast and effective I I I I I I I I I I

It was fast and effective I I I I I I I I I I

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

Service was absolutely outstanding! Purchased the vehicle online as I am from out of state. This was just an absolutely seamless transaction. Great job Matt and Al!

Service was absolutely outstanding! Purchased the vehicle online as I am from out of state. This was just an absolutely seamless transaction. Great job Matt and Al!

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Knowing your online purchase of the Ford Expedition felt seamless is rewarding to our team. Hearing that our service was outstanding means a lot to us.

Show full review

Always a great place to deal with! I will be bringing my work van here for services

Always a great place to deal with! I will be bringing my work van here for services

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re glad dealing with our service department has been a positive experience. Thank you for the five-star review, and we look forward to caring for your work van and Ford F-150.

Show full review

Fair friendly and knowledgeable service Matt knew the vehicle that we bought and was helpful.

Fair friendly and knowledgeable service Matt knew the vehicle that we bought and was helpful.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hearing that you found our service fair, welcoming, and informative means a lot to our service department. We’re here whenever you need us to keep your Ford Expedition running its best.

Show full review

First experience with the service department. The place was clean. The staff hightly organized. No complaints whatsoever.

First experience with the service department. The place was clean. The staff hightly organized. No complaints whatsoever.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star rating and your note about our clean, organized service department. It was a pleasure servicing your Ford Explorer.

Show full review

Our sales associate Rob was top notch. We are pleased to with his approach and commitment to ensure we were satisfied with our purchase. Thank you !

Our sales associate Rob was top notch. We are pleased to with his approach and commitment to ensure we were satisfied with our purchase. Thank you !

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Knowing you felt completely satisfied with your Ford Transit-350 purchase thanks to our sales team’s dedication means a lot to us. Thank you for your kind words and for trusting us with this purchase.

Show full review

It was great. They saved me some money with the diagnostics which is ALWAYS appreciated. They did all the things I asked for. I'll be back.

It was great. They saved me some money with the diagnostics which is ALWAYS appreciated. They did all the things I asked for. I'll be back.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hearing that saving you money on diagnostics was valuable means a lot to our service team. We’re glad we could complete all the tasks you requested for your Ford Maverick, and we look forward to helping you again.

Show full review

Good. Fast and reliable. People friendly, polite, professional and courteous. Overall a very good experience.

Good. Fast and reliable. People friendly, polite, professional and courteous. Overall a very good experience.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re glad the service on your Ford Bronco felt efficient and reliable. Hearing that our team was courteous and professional means a great deal to us.

Show full review

The first appointment was missed because it was not put on the calendar. Otherwise it would have been a 5

The first appointment was missed because it was not put on the calendar. Otherwise it would have been a 5

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Show full review

Outstanding communication, attentive service And quality work. I will be bringing my other cars in for service because they did an outstanding job

Outstanding communication, attentive service And quality work. I will be bringing my other cars in for service because they did an outstanding job

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for highlighting our clear communication, attentive service, and quality workmanship on your Ford Explorer. We’re glad you’ll trust our service department with your other vehicles.

Show full review
See all 1083 reviews

Related searches near you