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Packey Webb Ford

(728 reviews)
Visit Packey Webb Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:30pm 7:30am–4:00pm
Sunday Closed Closed
New (855) 209-0112 (855) 209-0112
Used (888) 796-8845 (888) 796-8845
Service (855) 208-9446 (855) 208-9446

Inventory

See all 350 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2022.
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
The Whole Town’s Talkin’ About the Webb Boys — The Webb Family Promise: Transparent, Hassle-Free Buying.

Service center

Phone number (855) 208-9446

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed

Reviews

(728 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Packey Webb Ford from DealerRater.

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I had an excellent purchasing experience with Charles

I had an excellent purchasing experience with Charles Franz. He was knowledgeable, professional, and very helpful from start to finish. I highly recommend Packey Webb for outstanding sales and service.

I had an excellent purchasing experience with Charles

I had an excellent purchasing experience with Charles Franz. He was knowledgeable, professional, and very helpful from start to finish. I highly recommend Packey Webb for outstanding sales and service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Professional service department kept me informed

Professional service department kept me informed throughout the process. Waiting area was very welcoming -clean spacious and comfortable. The entire process was very efficient. Highly recommend Packey Webb Ford!!

Professional service department kept me informed

Professional service department kept me informed throughout the process. Waiting area was very welcoming -clean spacious and comfortable. The entire process was very efficient. Highly recommend Packey Webb Ford!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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Had a great experience buying my Audi.

Had a great experience buying my Audi. After test driving it I decided to buy it. Eric was a great help to chose the right financing options for me and they prepared license and registration all in one day. Really happy with my experience and got a great deal.

Had a great experience buying my Audi.

Had a great experience buying my Audi. After test driving it I decided to buy it. Eric was a great help to chose the right financing options for me and they prepared license and registration all in one day. Really happy with my experience and got a great deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Here at Packey Webb Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

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I found a really incredible deal for my dream car that I

I found a really incredible deal for my dream car that I just couldn’t pass up! Everyone there was so kind and really helped me find what I was looking for.

I found a really incredible deal for my dream car that I

I found a really incredible deal for my dream car that I just couldn’t pass up! Everyone there was so kind and really helped me find what I was looking for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Packey Webb Ford.

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I had a great experience with Matt H at Packey Webb Ford.

I had a great experience with Matt H at Packey Webb Ford. He made buying my new Bronco easy and completely stress-free. Friendly, helpful, and straightforward. Highly recommend working with him!

I had a great experience with Matt H at Packey Webb Ford.

I had a great experience with Matt H at Packey Webb Ford. He made buying my new Bronco easy and completely stress-free. Friendly, helpful, and straightforward. Highly recommend working with him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Packey Webb Ford. We look forward to having you as one of our valued customers for many more years to come!

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From their vehicle selection to their product knowledge

From their vehicle selection to their product knowledge to their efficient paperwork processes, this buying experience was top-notch. Adam in sales, Tom in finance, and even a John Webb (who checked in to make sure we were happy) all contributed to make ours a smooth and seamless process. Highly recommend.

From their vehicle selection to their product knowledge

From their vehicle selection to their product knowledge to their efficient paperwork processes, this buying experience was top-notch. Adam in sales, Tom in finance, and even a John Webb (who checked in to make sure we were happy) all contributed to make ours a smooth and seamless process. Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Scott, thank you for taking the time to notice those efforts and for leaving such an awesome review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Packey Webb has the best service policy.

Packey Webb has the best service policy. They always preform the needed service I ask for. Always very polite and understanding . AIso I use their pick up service which is great.

Packey Webb has the best service policy.

Packey Webb has the best service policy. They always preform the needed service I ask for. Always very polite and understanding . AIso I use their pick up service which is great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Everything went well.

Everything went well. Only took 2.5 hours from in the door to driving home with a new car, including a trade in and financing.

Everything went well.

Everything went well. Only took 2.5 hours from in the door to driving home with a new car, including a trade in and financing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Paul, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

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Packey Webb always puts in the extra efforts to make my

Packey Webb always puts in the extra efforts to make my appointments a positive experience. Either in the service provided or the wait times for my vehicle they are always a leader in my mind.

Packey Webb always puts in the extra efforts to make my

Packey Webb always puts in the extra efforts to make my appointments a positive experience. Either in the service provided or the wait times for my vehicle they are always a leader in my mind.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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We had a great salesperson - Elliot S.

We had a great salesperson - Elliot S. and he was very helpful, and Al P. was great for the financial portion. Both worked hand in hand to make a great buying experience!

We had a great salesperson - Elliot S.

We had a great salesperson - Elliot S. and he was very helpful, and Al P. was great for the financial portion. Both worked hand in hand to make a great buying experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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