Reviews
Packey's crew always takes care of me. Even if something comes up last minute they manage to fit me in. Packey Webb has a great crew.
Packey's crew always takes care of me. Even if something comes up last minute they manage to fit me in. Packey Webb has a great crew.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team is pleased we could accommodate your Ford F-150 on short notice. Hearing that you always feel taken care of is truly rewarding.
I come in to Packey Webb to buy some wiper blades for 3 vehicles. 5bout of 6 blades went on with no trouble. I came back to the dealership and Juan helped me. He is a genius. He told me that they changed the design of the blade and what to do to make it work. I did what he said and the blade was on in 5 seconds. He did an outstanding job for me. He works in the parts department. I would give him a raise he was wonderful to me.
I come in to Packey Webb to buy some wiper blades for 3 vehicles. 5bout of 6 blades went on with no trouble. I came back to the dealership and Juan helped me. He is a genius. He told me that they changed the design of the blade and what to do to make it work. I did what he said and the blade was on in 5 seconds. He did an outstanding job for me. He works in the parts department. I would give him a raise he was wonderful to me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about our parts department’s clear explanation of the new blade design highlights how we aim to simplify maintenance. Knowing that advice let you install the wiper blade on your Ford F-150 in seconds means a lot to our team.
Smooth, attentive and professional Ernie outstanding they went to another dealership in Indiana to get my vehicle. I was extremely happy.
Smooth, attentive and professional Ernie outstanding they went to another dealership in Indiana to get my vehicle. I was extremely happy.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re glad the process of sourcing your new Bronco from another Indiana dealership felt seamless and attentive. Knowing you were extremely happy with how our team handled it means a great deal to us.
Went in for an oil change and they never reset the computer and I didn't get a sticker in the window. I had to go back a second time which was a big inconvenience and out of my way.
Went in for an oil change and they never reset the computer and I didn't get a sticker in the window. I had to go back a second time which was a big inconvenience and out of my way.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Dealership was easy to work with our sales rep. Eric was exceptional. We ended up buying two cars instead of one because of our sales rep.
Dealership was easy to work with our sales rep. Eric was exceptional. We ended up buying two cars instead of one because of our sales rep.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hearing that our sales team made purchasing two vehicles so easy means a lot to us. We’re grateful you chose your used Ram with us, and hope you enjoy both cars for years to come.
Packey Webb Ford – Downers Grove, IL Very professional team across service, parts, sales, and the Webb family owners. From the moment you walk in, you feel like part of the family rather than just another customer. My salesman Ernie is incredibly knowledgeable and experienced, and sales manager Kevin stayed engaged throughout the entire process—along with the owner of Packey Webb. That level of personal involvement really stands out. I will always be a grateful customer of Packey Webb Ford in Downers Grove, IL!
Packey Webb Ford – Downers Grove, IL Very professional team across service, parts, sales, and the Webb family owners. From the moment you walk in, you feel like part of the family rather than just another customer. My salesman Ernie is incredibly knowledgeable and experienced, and sales manager Kevin stayed engaged throughout the entire process—along with the owner of Packey Webb. That level of personal involvement really stands out. I will always be a grateful customer of Packey Webb Ford in Downers Grove, IL!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Personal attention is at the heart of how our dealership operates, and we’re glad you felt like family the moment you walked in. We’re delighted you chose us for your new Ford Bronco and that our team across sales and service could be part of the process. Hearing your kind words and seeing your five-star rating is genuinely rewarding for our team.
Packey Webb has a first class service center, very professional staff, enjoyed catching up with Ernie in sales while we waited
Packey Webb has a first class service center, very professional staff, enjoyed catching up with Ernie in sales while we waited
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing our service center felt first class and our team came across as professional means a lot to us. We’re glad you had the chance to catch up with our sales team while we worked on your Ford Ranger.
Charles is the man From walking in the door to walking out the door, Charles does an awesome job. He's just a good dude and he's a no fluff no nonsense kind of guy and just takes care of xxxx and makes it happen.
Charles is the man From walking in the door to walking out the door, Charles does an awesome job. He's just a good dude and he's a no fluff no nonsense kind of guy and just takes care of xxxx and makes it happen.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that our direct, efficient approach met your needs is rewarding. Hearing your praise about how smoothly the visit went means a lot to our service team. Thank you for choosing our dealership for your Explorer’s service.
Professional, fair and friendly with everything from start to finish Charles was awesome as usual. This is the third vehicle I've purchased from him and Packey Webb Ford. I can't imagine going to another dealership.
Professional, fair and friendly with everything from start to finish Charles was awesome as usual. This is the third vehicle I've purchased from him and Packey Webb Ford. I can't imagine going to another dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Your note about our fairness, friendliness, and professional service throughout the process is truly appreciated. Knowing your third Ford Explorer purchase felt seamless means a great deal to us.
Efficient, comfortable, and no pressure Eric, and Al were both very professional, efficient, and made the experience very easy. No pressure, and had everything ready when I visited.
Efficient, comfortable, and no pressure Eric, and Al were both very professional, efficient, and made the experience very easy. No pressure, and had everything ready when I visited.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Knowing the purchase of your used Ford Edge felt efficient and pressure-free means a lot to our team. Our staff is pleased you found the process professional, comfortable, and that everything was ready for your visit.