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Packey Webb Ford

(1,041 reviews)
Visit Packey Webb Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:30pm 7:30am–4:00pm
Sunday Closed Closed
New (855) 209-0112 (855) 209-0112
Used (888) 796-8845 (888) 796-8845
Service (855) 208-9446 (855) 208-9446

Inventory

See all 279 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2022.
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
The Whole Town’s Talkin’ About the Webb Boys — The Webb Family Promise: Transparent, Hassle-Free Buying.

Service center

Phone number (855) 208-9446

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed

Reviews

(1,041 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Packey Webb Ford from DealerRater.

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It was a very unique experience Charles went to the extra mile just to close the deal

It was a very unique experience Charles went to the extra mile just to close the deal

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We’re glad the purchase of your GMC Yukon felt unique and that our team could go the extra mile to secure the deal. Your kind words and five-star rating mean a lot to us.

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It was a very unique experience Charles went to the extra mile just to close the deal

It was a very unique experience Charles went to the extra mile just to close the deal

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Our team is pleased we could go the extra mile to complete the purchase of your used GMC Yukon. Hearing that you found the experience so unique means a lot to us.

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I've always been well taken care of at your dealership. The staff at the service desk are always polite, knowledgeable, and helpful. The mechanics know what they're doing and I've never had a problem with their work. I would not take my truck to anyone else. Very satisfied overall!

I've always been well taken care of at your dealership. The staff at the service desk are always polite, knowledgeable, and helpful. The mechanics know what they're doing and I've never had a problem with their work. I would not take my truck to anyone else. Very satisfied overall!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Knowing that you’ve always felt well taken care of means a lot to our service team. We’re glad our staff could provide attentive support and expert repairs for your Ford F-150 every time.

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They are knowledgeable and always treat me kindly. They finish the work on time and I've never had any problems with it.

They are knowledgeable and always treat me kindly. They finish the work on time and I've never had any problems with it.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your comments about our service team’s expertise and prompt work on your Ford F-150 are appreciated. Knowing you’ve never had any issues is especially rewarding.

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The best experience I've ever had at a dealership. Bob was the best most honest man I've ever dealt with

The best experience I've ever had at a dealership. Bob was the best most honest man I've ever dealt with

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Knowing that our straightforward approach and honest service gave you the best experience at a dealership is rewarding. We’re glad the purchase of your new Ford exceeded your expectations.

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Always a great experience with this Service Department. My service writer, Kaitlynn is always easy to work with and has kept me in the loop with my ongoing transmission repair.

Always a great experience with this Service Department. My service writer, Kaitlynn is always easy to work with and has kept me in the loop with my ongoing transmission repair.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Knowing that working with our service department has consistently been a positive experience for your Ford Bronco is rewarding. Hearing you felt kept in the loop throughout your transmission repair means a lot to our team.

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Great experience. Caitlyn, I think that's her name, was very attentive, courteous, and friendly. She made sure to notify me of everything that was being done to my car.

Great experience. Caitlyn, I think that's her name, was very attentive, courteous, and friendly. She made sure to notify me of everything that was being done to my car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Knowing you felt informed about every step of the service on your Ford Explorer is rewarding for our team. Your praise of our attentive and courteous service means a great deal to us.

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easy from start to finish The entire purchasing process was easy from start to finish. They had the car ready for me when I arrived and the paperwork for the lease was quick and efficient

easy from start to finish The entire purchasing process was easy from start to finish. They had the car ready for me when I arrived and the paperwork for the lease was quick and efficient

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
0 people out of 0 found this review helpful.
Dealer response

We’re glad the leasing process for your Bronco was seamless from beginning to end. Hearing that your vehicle was ready when you arrived and that the paperwork was handled efficiently means a lot to our team.

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Needed a repair for service engine light. Service Dept advised when they could get me in and work on my car. Returned my car on time.

Needed a repair for service engine light. Service Dept advised when they could get me in and work on my car. Returned my car on time.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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Service repair They were knowledgeable, gave me great help, visit was well timed and thorough

Service repair They were knowledgeable, gave me great help, visit was well timed and thorough

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re glad the service visit for your Escape was efficient and thorough. Your comments about our team’s expertise and the support provided mean a lot to us.

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