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Packey Webb Ford

(914 reviews)
Visit Packey Webb Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:30pm 7:30am–4:00pm
Sunday Closed Closed
New (855) 209-0112 (855) 209-0112
Used (888) 796-8845 (888) 796-8845
Service (855) 208-9446 (855) 208-9446

Inventory

See all 353 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2022.
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
The Whole Town’s Talkin’ About the Webb Boys — The Webb Family Promise: Transparent, Hassle-Free Buying.

Service center

Phone number (855) 208-9446

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed

Reviews

(914 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Packey Webb Ford from DealerRater.

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Salesman was knowledgeable and answered all my concerns to my satisfaction. Toal experience was easy. Great atmosphere!

Salesman was knowledgeable and answered all my concerns to my satisfaction. Toal experience was easy. Great atmosphere!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We’re happy our sales team addressed your concerns and made the purchase process simple. Enjoy your new Ford Bronco Sport, and it’s great to hear the welcoming atmosphere made a positive impression.

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Clean building and property. Charles was a relaxed, friendly and patient sales person. The trade-in and buying experience was very good.

Clean building and property. Charles was a relaxed, friendly and patient sales person. The trade-in and buying experience was very good.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for highlighting our clean showroom and grounds. We’re pleased our sales team provided a seamless and personalized experience during your Mazda3 trade-in and purchase. We hope to assist you again soon.

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I flew in from Dallas to buy a truck it was supposed to be ready all it’s services done but it wasn’t fuel filter was not done it’s a 220 dollar service at Chevy and wheel bearings need done I was told there was nothing wrong with it . Also told it wasn’t making any noise when I left which is false it was making noise as soon as we left . I also asked if it had dents was told no it was good it has a dent on tailgate I’m just like wow and on bumper and tail light . A 13 hour drive turned into a 18 hour drive because of the noise very sad I was told bye the salesman there was nothing they will do . So I say this do not go there if there willing to lie to me what else are they doing .

I flew in from Dallas to buy a truck it was supposed to be ready all it’s services done but it wasn’t fuel filter was not done it’s a 220 dollar service at Chevy and wheel bearings need done I was told there was nothing wrong with it . Also told it wasn’t making any noise when I left which is false it was making noise as soon as we left . I also asked if it had dents was told no it was good it has a dent on tailgate I’m just like wow and on bumper and tail light . A 13 hour drive turned into a 18 hour drive because of the noise very sad I was told bye the salesman there was nothing they will do . So I say this do not go there if there willing to lie to me what else are they doing .

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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I believe the work was done correctly. Unfortunately, when I arrived at the appointment the car part was not available. Waiting for delivery. So I had reschedule my appointment.

I believe the work was done correctly. Unfortunately, when I arrived at the appointment the car part was not available. Waiting for delivery. So I had reschedule my appointment.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a review. We apologize for the delay and inconvenience. We truly appreciate your business.

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Kaitlynn was extremely professional, helpful, knowledgeable, prompt, and polite. It was a pleasure working with Kaitlynn in your Service Department. When my Ford Explorer requires service again, I'll make sure to ask for Kaitlynn to work with. It was an enjoyable experience working with Kaitlynn.

Kaitlynn was extremely professional, helpful, knowledgeable, prompt, and polite. It was a pleasure working with Kaitlynn in your Service Department. When my Ford Explorer requires service again, I'll make sure to ask for Kaitlynn to work with. It was an enjoyable experience working with Kaitlynn.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with the service on your Ford Explorer. We’re glad our team member provided knowledgeable and prompt assistance. We appreciate your trust and look forward to helping you again.

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All employees are welcoming and the dealership is clean and comfortable. Add little free snack to the waiting room would be a nice touch.

All employees are welcoming and the dealership is clean and comfortable. Add little free snack to the waiting room would be a nice touch.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for visiting us for your Ford Explorer service and for sharing your positive experience. We’re pleased our team made you feel welcome and that our facility was comfortable. We appreciate your snack suggestion and will share it with our service team.

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Great job took care of the problem I felt that the job was very thorough

Great job took care of the problem I felt that the job was very thorough

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for bringing your Ford Focus in for service. We’re glad our technicians addressed the problem thoroughly. We appreciate your confidence in our work.

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Always great customer service and professionalism from my service advisor Nick Dennis. He communicates with me whenever something is needed.

Always great customer service and professionalism from my service advisor Nick Dennis. He communicates with me whenever something is needed.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are very happy Nick provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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Always reliable, efficient and on time. I have my vehicle serviced every 3,000 miles and have always experienced the same consistent quality service.

Always reliable, efficient and on time. I have my vehicle serviced every 3,000 miles and have always experienced the same consistent quality service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It’s rewarding to hear that our team’s reliable and efficient service has met your expectations every time. Thanks for trusting us with your Ford maintenance every 3,000 miles. We appreciate your loyalty and look forward to serving you again.

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Packey Webb is thorough, competent, professional and wonderful. And it is always a positive experience when I take my car in for service.

Packey Webb is thorough, competent, professional and wonderful. And it is always a positive experience when I take my car in for service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience and rating us so highly. It’s great to know our thorough and professional approach makes servicing your Ford Edge a positive visit every time. We look forward to assisting you again.

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