Reviews
Friendly service, great mechanic that worked on my truck.
Friendly service, great mechanic that worked on my truck. Found the issue the other dealership before this could not.
Friendly service, great mechanic that worked on my truck.
Friendly service, great mechanic that worked on my truck. Found the issue the other dealership before this could not.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Spent time with us, answered all of our questions without
Spent time with us, answered all of our questions without rushing. Very satisfied with total experience
Spent time with us, answered all of our questions without
Spent time with us, answered all of our questions without rushing. Very satisfied with total experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It’s wonderful to hear our team took the time to answer all your questions at a comfortable pace. We’re pleased that the entire process met your needs and that you’re enjoying your new Ford. Thank you for sharing your experience.
ALWAYS provide great service.
ALWAYS provide great service. No issues Service advisor was great, kept me updated and delivered what was promised
ALWAYS provide great service.
ALWAYS provide great service. No issues Service advisor was great, kept me updated and delivered what was promised
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting our service team’s commitment to clear communication and reliability. It’s great to know your Ford Explorer was in capable hands and the updates met your expectations. We appreciate you trusting us with your vehicle.
Polite.
Polite. Got my work done Helpful attitude. Helped me get my dashboard set up quickly.
Polite.
Polite. Got my work done Helpful attitude. Helped me get my dashboard set up quickly.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5 stars. We’re glad our team was polite and helped get your Ford Escape’s dashboard set up so swiftly. Let us know if you need anything else.
From start to finish everyone provided great service and
From start to finish everyone provided great service and care for your customer, me. Thank you. I'll be back. I also had the pleasure to converse and meet Jack Webb.
From start to finish everyone provided great service and
From start to finish everyone provided great service and care for your customer, me. Thank you. I'll be back. I also had the pleasure to converse and meet Jack Webb.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re delighted to hear our team provided attentive care throughout your visit. We appreciate you entrusting us with your Ford and look forward to seeing you again.
Tim is the bomb.
Tim is the bomb. Always professional and is very knowledgeable He is also very curtious and very helpful
Tim is the bomb.
Tim is the bomb. Always professional and is very knowledgeable He is also very curtious and very helpful
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear our team provided professional, knowledgeable, and courteous service for your Ford Edge. Thank you for sharing your experience and for the five-star rating. We look forward to assisting you again.
Good people to work with and good technicians to get my
Good people to work with and good technicians to get my truck serviced I find Packey Webb Ford Downers Grove service team, from the front desk to the technicians, to be really great to work with. For over four years I have been taking my truck to them and have had outstanding service
Good people to work with and good technicians to get my
Good people to work with and good technicians to get my truck serviced I find Packey Webb Ford Downers Grove service team, from the front desk to the technicians, to be really great to work with. For over four years I have been taking my truck to them and have had outstanding service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting our service team with your Ford F-150 for over four years. We’re pleased that everyone from the front desk to the technicians has provided great care. We look forward to keeping your truck running smoothly.
Toomey surveys and no follow through I am fed up with all
Toomey surveys and no follow through I am fed up with all of your surveys that never resolve your service issues
Toomey surveys and no follow through I am fed up with all
Toomey surveys and no follow through I am fed up with all of your surveys that never resolve your service issues
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Bob was amazing.
Bob was amazing. He made things extremely simple and was transparent and clear on this transaction. He was knowledgeable of the vehicle and gave me options.
Bob was amazing.
Bob was amazing. He made things extremely simple and was transparent and clear on this transaction. He was knowledgeable of the vehicle and gave me options.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Packey Webb Ford!
Bob my sales person was absolutely amazing.
Bob my sales person was absolutely amazing. He went above and beyond to provide options. He was completely transparent about the vehicle, financing, warranties.
Bob my sales person was absolutely amazing.
Bob my sales person was absolutely amazing. He went above and beyond to provide options. He was completely transparent about the vehicle, financing, warranties.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Packey Webb Ford.