Reviews
Very informal, not to friendly poor communication about services offered Respectfully my time is being demanded to solve a problem now
Very informal, not to friendly poor communication about services offered Respectfully my time is being demanded to solve a problem now
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
I had experienced a problem and Ryan went above and beyond to rectify the situation. Exceeded expectations on correcting the issue.
I had experienced a problem and Ryan went above and beyond to rectify the situation. Exceeded expectations on correcting the issue.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you sharing a five-star rating. Our service team is pleased to have resolved the issue with your Ford Bronco and exceeded your expectations. We look forward to assisting you again.
The price and the service were fine. But more than two weeks later the encounter and Reward Points have still not appear in my FordPass App.! When I called them and stopped by the Service Department about a week later they said it was still upstairs and the invoice hadn't been closed yet. I'm not sure what to think about this. But I am entitled to the points as well as the entry in the App.! I left a voicemail message for the Service Manager, and he did get back with me and tried to submit it or resubmit it, which I appreciated a return call from him. So we’ll see what happens.
The price and the service were fine. But more than two weeks later the encounter and Reward Points have still not appear in my FordPass App.! When I called them and stopped by the Service Department about a week later they said it was still upstairs and the invoice hadn't been closed yet. I'm not sure what to think about this. But I am entitled to the points as well as the entry in the App.! I left a voicemail message for the Service Manager, and he did get back with me and tried to submit it or resubmit it, which I appreciated a return call from him. So we’ll see what happens.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
The price and the service were fine. But more than two weeks later the encounter and Reward Points have still not appear in my FordPass App.! When I called them and stopped by the Service Department about a week later they said it was still upstairs and the invoice hadn't been closed yet. I'm not sure what to think about this. But I am entitled to the points as well as the entry in the App.! I left a voicemail message for the Service Manager, and he did get back with me and tried to submit it or resubmit it, which I appreciated a return call from him. So we’ll see what happens.
Very knowledgeable and patient with the buyer. We had so many questions that were answered, easing us into our eventual purchase
Very knowledgeable and patient with the buyer. We had so many questions that were answered, easing us into our eventual purchase
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re delighted our team could guide you through all your questions and make you feel confident in choosing your Mitsubishi Outlander Sport. Congratulations on your purchase and enjoy every mile.
When I got my car back the driver side climate control button was jammed in and has now come off. I don't think it was like that before.
When I got my car back the driver side climate control button was jammed in and has now come off. I don't think it was like that before.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Tim was and always is very professional, efficient, and thorough in his explanation - appreciate his honesty as well.
Tim was and always is very professional, efficient, and thorough in his explanation - appreciate his honesty as well.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star rating and for highlighting the professionalism, efficiency, and thorough explanations you received during service on your Ford Explorer. We appreciate your trust in our team’s honesty and look forward to assisting you again.
Efficient , prompt and effective. Even offered to deliver car after it was fixed. We will return!
Efficient , prompt and effective. Even offered to deliver car after it was fixed. We will return!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great feedback. We’re pleased our team delivered efficient and timely service on your Ford Explorer and that having the car returned afterward added convenience. We look forward to your next visit!
Service was grt attentive and fast very happy w service would recommend to all my ford friends
Service was grt attentive and fast very happy w service would recommend to all my ford friends
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your experience. We’re glad your Ford E150 received attentive, fast service and that you’re so happy with the outcome. We appreciate you recommending us to your Ford friends and look forward to helping you again.
Everything was fine but did not do the transmission service I had requested drain and replace filter just drain and fill was performed
Everything was fine but did not do the transmission service I had requested drain and replace filter just drain and fill was performed
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Packey Webb Ford.
The service was completed properly, efficiently and on time. Look forward to the same service n xt time.
The service was completed properly, efficiently and on time. Look forward to the same service n xt time.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!