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Packey Webb Ford

(1,061 reviews)
Visit Packey Webb Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:30pm 7:30am–4:00pm
Sunday Closed Closed
New (855) 209-0112 (855) 209-0112
Used (888) 796-8845 (888) 796-8845
Service (855) 208-9446 (855) 208-9446

Inventory

See all 314 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2022.
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
The Whole Town’s Talkin’ About the Webb Boys — The Webb Family Promise: Transparent, Hassle-Free Buying.

Service center

Phone number (855) 208-9446

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed

Reviews

(1,061 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Packey Webb Ford from DealerRater.

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She is informative, personable and professional I recommend Kaitlyn very highly. She surpasses the men in her handling clients

She is informative, personable and professional I recommend Kaitlyn very highly. She surpasses the men in her handling clients

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re glad the service experience for your Ford Escape felt informative, personable, and professional. Knowing that our team’s approach earned your recommendation means a great deal to our service department.

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Please read my 9:03 PM message above. Enough already Enough already Enough already Enough already

Please read my 9:03 PM message above. Enough already Enough already Enough already Enough already

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Friendly, knowledgeable and efficient. I really liked the mobile service and quick appointment time. The service technician knew his stuff and he quickly got the recall programming done

Friendly, knowledgeable and efficient. I really liked the mobile service and quick appointment time. The service technician knew his stuff and he quickly got the recall programming done

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re glad our mobile service and fast appointment scheduling made the recall programming on your Ford F-150 so seamless. Knowing you found our technician knowledgeable and efficient means a lot to our service team.

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Very courteous and professional. Promises all met. Service and Parts department answered all my questions.

Very courteous and professional. Promises all met. Service and Parts department answered all my questions.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Knowing our service and parts departments met every promise and answered all your questions means a lot to us. We appreciate you trusting us with your Ford Bronco Sport.

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Smooth and responsive experience in purchase and delivery. Great facjlity and expert execution in all areas

Smooth and responsive experience in purchase and delivery. Great facjlity and expert execution in all areas

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Our team enjoyed providing a seamless purchase and delivery process for your new Explorer Sport. Knowing that our facility and expert execution met your needs means a great deal to us.

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Very courteous staff that is also very professional. Kaitlin in Service Department was especially helpful. Would definitely recommend the dealership to friends and family.

Very courteous staff that is also very professional. Kaitlin in Service Department was especially helpful. Would definitely recommend the dealership to friends and family.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We’re glad our team provided courteous, professional service and that our service department was helpful. Your recommendation to friends and family means a lot to our team.

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My experience at the dealership was smooth and efficient, Ernie was a great sales person his manager and the whole team was welcoming, answered all my questions, and did not pressure me. I drove away happy with a great car and excellent service.

My experience at the dealership was smooth and efficient, Ernie was a great sales person his manager and the whole team was welcoming, answered all my questions, and did not pressure me. I drove away happy with a great car and excellent service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Knowing your purchase experience felt smooth, efficient, and pressure-free is rewarding for our team. We’re glad you drove away happy with your used Ford F-150 and that we could provide excellent service along the way.

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Outstanding dealership! I leased a 2026 Ford Bronco and couldn’t be more happy with the truck or the sales process. Bob Driver is great!

Outstanding dealership! I leased a 2026 Ford Bronco and couldn’t be more happy with the truck or the sales process. Bob Driver is great!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Our sales team enjoyed helping you with your new Bronco purchase. Hearing that you’re so happy with your Bronco and the sales process means a lot to our team.

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Very clean shop and good fast workers. Staff really seams like they want to help you with all your questions and concerns.

Very clean shop and good fast workers. Staff really seams like they want to help you with all your questions and concerns.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re glad to hear our service department took good care of your Ford Edge with a clean facility and efficient, helpful team. Knowing our staff could address all your questions and concerns means a lot.

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Quick in and out for a full service. Awesome. Was able to work in the customer lounge. Thank you.

Quick in and out for a full service. Awesome. Was able to work in the customer lounge. Thank you.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Our service department is pleased we could quickly complete the full service on your Ford Explorer and provide a workspace in our customer lounge. Hearing that everything was convenient for you means a lot to our team.

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