Reviews
Our sales person Eric Mateo was a pleasure to to deal with , went above and beyond what was expected so much that we came in for one older used truck and ended up buying 2 vehicles that day from him. I sure if it was not for the way way Eric treated us we would not have purchased 2 vehicles that day. Will recommend Packey Webb Ford and Eric Mateo to all are friends.
Our sales person Eric Mateo was a pleasure to to deal with , went above and beyond what was expected so much that we came in for one older used truck and ended up buying 2 vehicles that day from him. I sure if it was not for the way way Eric treated us we would not have purchased 2 vehicles that day. Will recommend Packey Webb Ford and Eric Mateo to all are friends.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s wonderful to hear that our sales team turned a visit for one used Ford F-150 into the purchase of two vehicles by going above and beyond for you. We’re grateful for your recommendation and are here for any friends you send our way. Enjoy your new vehicles and we look forward to assisting you again.
Ernie was very straight forward and easy to deal with. Great customer service. Ernie was very straight forward and easy to deal with. Great customer service. Would recommend.
Ernie was very straight forward and easy to deal with. Great customer service. Ernie was very straight forward and easy to deal with. Great customer service. Would recommend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s wonderful to hear our straightforward service made your Honda Pilot purchase easy. Thank you for recommending us and we look forward to serving you again.
Treats people well during service; nice waiting room; did not like sales interaction on my car
Treats people well during service; nice waiting room; did not like sales interaction on my car
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your feedback with us. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Great reception, explanations, directions, and clarity. Approachable and cheerful. All good. Listening. Clear. Responsive. Consultative.
Great reception, explanations, directions, and clarity. Approachable and cheerful. All good. Listening. Clear. Responsive. Consultative.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting the clear explanations and directions you received during your Ford service. It’s wonderful to know our team was approachable, responsive, and consultative. We look forward to assisting you again.
Very informal, not to friendly poor communication about services offered Respectfully my time is being demanded to solve a problem now
Very informal, not to friendly poor communication about services offered Respectfully my time is being demanded to solve a problem now
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
I had experienced a problem and Ryan went above and beyond to rectify the situation. Exceeded expectations on correcting the issue.
I had experienced a problem and Ryan went above and beyond to rectify the situation. Exceeded expectations on correcting the issue.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you sharing a five-star rating. Our service team is pleased to have resolved the issue with your Ford Bronco and exceeded your expectations. We look forward to assisting you again.
The price and the service were fine. But more than two weeks later the encounter and Reward Points have still not appear in my FordPass App.! When I called them and stopped by the Service Department about a week later they said it was still upstairs and the invoice hadn't been closed yet. I'm not sure what to think about this. But I am entitled to the points as well as the entry in the App.! I left a voicemail message for the Service Manager, and he did get back with me and tried to submit it or resubmit it, which I appreciated a return call from him. So we’ll see what happens.
The price and the service were fine. But more than two weeks later the encounter and Reward Points have still not appear in my FordPass App.! When I called them and stopped by the Service Department about a week later they said it was still upstairs and the invoice hadn't been closed yet. I'm not sure what to think about this. But I am entitled to the points as well as the entry in the App.! I left a voicemail message for the Service Manager, and he did get back with me and tried to submit it or resubmit it, which I appreciated a return call from him. So we’ll see what happens.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your feedback with us. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
The price and the service were fine. But more than two weeks later the encounter and Reward Points have still not appear in my FordPass App.! When I called them and stopped by the Service Department about a week later they said it was still upstairs and the invoice hadn't been closed yet. I'm not sure what to think about this. But I am entitled to the points as well as the entry in the App.! I left a voicemail message for the Service Manager, and he did get back with me and tried to submit it or resubmit it, which I appreciated a return call from him. So we’ll see what happens.
Very knowledgeable and patient with the buyer. We had so many questions that were answered, easing us into our eventual purchase
Very knowledgeable and patient with the buyer. We had so many questions that were answered, easing us into our eventual purchase
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- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re delighted our team could guide you through all your questions and make you feel confident in choosing your Mitsubishi Outlander Sport. Congratulations on your purchase and enjoy every mile.
When I got my car back the driver side climate control button was jammed in and has now come off. I don't think it was like that before.
When I got my car back the driver side climate control button was jammed in and has now come off. I don't think it was like that before.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.
Tim was and always is very professional, efficient, and thorough in his explanation - appreciate his honesty as well.
Tim was and always is very professional, efficient, and thorough in his explanation - appreciate his honesty as well.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star rating and for highlighting the professionalism, efficiency, and thorough explanations you received during service on your Ford Explorer. We appreciate your trust in our team’s honesty and look forward to assisting you again.