Reviews
They did a great job servicing my car. It was very easy and relatively quick. The waiting area with WiFi and coffee is nice.
They did a great job servicing my car. It was very easy and relatively quick. The waiting area with WiFi and coffee is nice.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience overall, very friendly and helpful. Explained any issues that were found and the work that was needed to correct them.
Great experience overall, very friendly and helpful. Explained any issues that were found and the work that was needed to correct them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Packey Webb Ford!
I brought my car in because, when I accelerate, it makes a loud humming noise. They said that nothing is wrong with my car. They said that hybrid vehicles can make a loud sound or engine roar when gasoline engine kicks in during acceleration.
I brought my car in because, when I accelerate, it makes a loud humming noise. They said that nothing is wrong with my car. They said that hybrid vehicles can make a loud sound or engine roar when gasoline engine kicks in during acceleration.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Packey Webb Ford.
Packey Webb is a good dealership but a bit expensive. They do a good job on the work.
Packey Webb is a good dealership but a bit expensive. They do a good job on the work.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
First time at dealership everyone is nice & willing to assist. Since issues/problems with vehicle 'transmission not in park & hill start assist not available and mainly unsafely issue/problem is vehicle putting itself pack in park sitting still.' I appreciate this dealership understanding me and trying to find a solution to issue/problem.
First time at dealership everyone is nice & willing to assist. Since issues/problems with vehicle 'transmission not in park & hill start assist not available and mainly unsafely issue/problem is vehicle putting itself pack in park sitting still.' I appreciate this dealership understanding me and trying to find a solution to issue/problem.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
The service was great. The guys were friendly. My overall experience was exceptional. I am overall pleased with my visit to this dealer
The service was great. The guys were friendly. My overall experience was exceptional. I am overall pleased with my visit to this dealer
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star rating. Hearing that our friendly service made your Ford Escape visit exceptional means a lot to us.
Bought my Explorer here and have been returning for service since. Packey Webb has been very efficient and supportive. I especially want to applaud Tim my service manager for his thorough assistance and personal attention.
Bought my Explorer here and have been returning for service since. Packey Webb has been very efficient and supportive. I especially want to applaud Tim my service manager for his thorough assistance and personal attention.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you trust our service department with your Ford Explorer time after time means a great deal to us. Hearing that our thorough assistance and personal attention met your expectations is truly rewarding.
Friendly people good service Comfortable waiting room and was explained every detail of service 10 out of 10
Friendly people good service Comfortable waiting room and was explained every detail of service 10 out of 10
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you found our waiting area comfortable and appreciated our thorough explanations means a lot to our service department. We’re glad our team could be so helpful during your Ford F-150 service.
The work that they did was amazing; however, they misdiagnosed my car, and I was charged for incorrect repair
The work that they did was amazing; however, they misdiagnosed my car, and I was charged for incorrect repair
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Dropped off car using express service, within a few minutes was given a ride home. Tim called shortly after with an update and timing, and arranged for me to be picked up to return for car.
Dropped off car using express service, within a few minutes was given a ride home. Tim called shortly after with an update and timing, and arranged for me to be picked up to return for car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team is pleased we could get you home quickly and arrange your return ride during the express service on your Ford Explorer. Knowing that the ride home and timely updates were convenient means a lot to us.