Reviews
I’ve had to bring my truck to Packey Webb a few times for service and every single time I am greeted immediately as I walk in the door. The process is explained throughly and all of my questions answered. I am a very detailed person so I try to explain what I am hearing and feeling to give the tech the best opportunity to figure out what the problem is as quickly as possible. Some shops don’t want to listen, Nick listened and asked questions off what I was telling them. It makes you feel a lot more comfortable that will do the work you’re asking them to do. Once they’ve diagnosed my truck I get a prompt phone call with a clear explanation of the work that needs to be done and what the cost to me will be. Professional, polite and honest. That’s all you can ask for in a service department.
I’ve had to bring my truck to Packey Webb a few times for service and every single time I am greeted immediately as I walk in the door. The process is explained throughly and all of my questions answered. I am a very detailed person so I try to explain what I am hearing and feeling to give the tech the best opportunity to figure out what the problem is as quickly as possible. Some shops don’t want to listen, Nick listened and asked questions off what I was telling them. It makes you feel a lot more comfortable that will do the work you’re asking them to do. Once they’ve diagnosed my truck I get a prompt phone call with a clear explanation of the work that needs to be done and what the cost to me will be. Professional, polite and honest. That’s all you can ask for in a service department.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I was in and out in a relatively short time. He explained what they did in a manner that I could understand.
I was in and out in a relatively short time. He explained what they did in a manner that I could understand.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that our clear explanations helped you understand the service work on your Ford Fusion is rewarding. We’re glad the quick turnaround made your visit efficient.
Very efficient and well run. Was completed in shorter time than estimated. They were very friendly.
Very efficient and well run. Was completed in shorter time than estimated. They were very friendly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the service on your Ford Escape was completed faster than expected. Hearing that you found our team welcoming and the process efficient means a lot to our service department.
Very detailed on the approximate service waiting time addressing the number of cars in front of me.
Very detailed on the approximate service waiting time addressing the number of cars in front of me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your feedback about our detailed wait-time estimates while servicing your Ford Expedition shows how important clear communication is to our service department. Knowing that this transparency helped you means a lot to our team.
She is informative, personable and professional I recommend Kaitlyn very highly. She surpasses the men in her handling clients
She is informative, personable and professional I recommend Kaitlyn very highly. She surpasses the men in her handling clients
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the service experience for your Ford Escape felt informative, personable, and professional. Knowing that our team’s approach earned your recommendation means a great deal to our service department.
Please read my 9:03 PM message above. Enough already Enough already Enough already Enough already
Please read my 9:03 PM message above. Enough already Enough already Enough already Enough already
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Friendly, knowledgeable and efficient. I really liked the mobile service and quick appointment time. The service technician knew his stuff and he quickly got the recall programming done
Friendly, knowledgeable and efficient. I really liked the mobile service and quick appointment time. The service technician knew his stuff and he quickly got the recall programming done
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad our mobile service and fast appointment scheduling made the recall programming on your Ford F-150 so seamless. Knowing you found our technician knowledgeable and efficient means a lot to our service team.
Very courteous and professional. Promises all met. Service and Parts department answered all my questions.
Very courteous and professional. Promises all met. Service and Parts department answered all my questions.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing our service and parts departments met every promise and answered all your questions means a lot to us. We appreciate you trusting us with your Ford Bronco Sport.
Smooth and responsive experience in purchase and delivery. Great facjlity and expert execution in all areas
Smooth and responsive experience in purchase and delivery. Great facjlity and expert execution in all areas
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Our team enjoyed providing a seamless purchase and delivery process for your new Explorer Sport. Knowing that our facility and expert execution met your needs means a great deal to us.
Very courteous staff that is also very professional. Kaitlin in Service Department was especially helpful. Would definitely recommend the dealership to friends and family.
Very courteous staff that is also very professional. Kaitlin in Service Department was especially helpful. Would definitely recommend the dealership to friends and family.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re glad our team provided courteous, professional service and that our service department was helpful. Your recommendation to friends and family means a lot to our team.