Skip to main content

Packey Webb Ford

(1,057 reviews)
Visit Packey Webb Ford
Sales hours: 9:00am to 5:30pm
Service hours: 7:30am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:30pm 7:30am–4:00pm
Sunday Closed Closed
New (855) 209-0112 (855) 209-0112
Used (888) 796-8845 (888) 796-8845
Service (855) 208-9446 (855) 208-9446

Inventory

See all 315 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2022.
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
The Whole Town’s Talkin’ About the Webb Boys — The Webb Family Promise: Transparent, Hassle-Free Buying.

Service center

Phone number (855) 208-9446

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed

Reviews

(1,057 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Packey Webb Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

Smooth and responsive experience in purchase and delivery. Great facjlity and expert execution in all areas

Smooth and responsive experience in purchase and delivery. Great facjlity and expert execution in all areas

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Our team enjoyed providing a seamless purchase and delivery process for your new Explorer Sport. Knowing that our facility and expert execution met your needs means a great deal to us.

Show full review

Very courteous staff that is also very professional. Kaitlin in Service Department was especially helpful. Would definitely recommend the dealership to friends and family.

Very courteous staff that is also very professional. Kaitlin in Service Department was especially helpful. Would definitely recommend the dealership to friends and family.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We’re glad our team provided courteous, professional service and that our service department was helpful. Your recommendation to friends and family means a lot to our team.

Show full review

My experience at the dealership was smooth and efficient, Ernie was a great sales person his manager and the whole team was welcoming, answered all my questions, and did not pressure me. I drove away happy with a great car and excellent service.

My experience at the dealership was smooth and efficient, Ernie was a great sales person his manager and the whole team was welcoming, answered all my questions, and did not pressure me. I drove away happy with a great car and excellent service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Knowing your purchase experience felt smooth, efficient, and pressure-free is rewarding for our team. We’re glad you drove away happy with your used Ford F-150 and that we could provide excellent service along the way.

Show full review

Outstanding dealership! I leased a 2026 Ford Bronco and couldn’t be more happy with the truck or the sales process. Bob Driver is great!

Outstanding dealership! I leased a 2026 Ford Bronco and couldn’t be more happy with the truck or the sales process. Bob Driver is great!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Our sales team enjoyed helping you with your new Bronco purchase. Hearing that you’re so happy with your Bronco and the sales process means a lot to our team.

Show full review

Very clean shop and good fast workers. Staff really seams like they want to help you with all your questions and concerns.

Very clean shop and good fast workers. Staff really seams like they want to help you with all your questions and concerns.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re glad to hear our service department took good care of your Ford Edge with a clean facility and efficient, helpful team. Knowing our staff could address all your questions and concerns means a lot.

Show full review

Quick in and out for a full service. Awesome. Was able to work in the customer lounge. Thank you.

Quick in and out for a full service. Awesome. Was able to work in the customer lounge. Thank you.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Our service department is pleased we could quickly complete the full service on your Ford Explorer and provide a workspace in our customer lounge. Hearing that everything was convenient for you means a lot to our team.

Show full review

Quick, easy and addressed my issue. Didn't have to wait long to have 'the works' and recall update.

Quick, easy and addressed my issue. Didn't have to wait long to have 'the works' and recall update.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your mention of our rapid, hassle-free service and prompt recall update for your Ford Escape highlights our commitment to efficient care. Hearing that your issue was resolved without a long wait means a lot to our service department.

Show full review

Local... within 1/2 mile of residence Nice comfortable waiting area, coffee & water available with local news on big screen TV

Local... within 1/2 mile of residence Nice comfortable waiting area, coffee & water available with local news on big screen TV

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hearing that our convenient location and comfortable waiting area met your needs means a lot to our service team. We’re pleased we could provide coffee, water, and local news while your Ford Edge was in for service.

Show full review

Have always had good experience The service staff has always been great. I'm in and out in know time

Have always had good experience The service staff has always been great. I'm in and out in know time

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Knowing you found our service staff reliable and efficient means a lot to us. We’re pleased we could get your Explorer back on the road so quickly. Thank you for choosing our service department for your Ford Explorer.

Show full review

Easy to make appointment, service went well and out on time They informed me with details on this and what might be next

Easy to make appointment, service went well and out on time They informed me with details on this and what might be next

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Knowing scheduling was effortless and service on your Ford Escape finished on time is rewarding. Hearing that our team kept you informed with detailed explanations of this visit and the next steps means a lot to our service department.

Show full review
See all 1057 reviews

Related searches near you