Skip to main content

Packey Webb Ford

(1,050 reviews)
Visit Packey Webb Ford
Sales hours: 9:00am to 5:30pm
Service hours: 7:30am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:30pm 7:30am–4:00pm
Sunday Closed Closed
New (855) 209-0112 (855) 209-0112
Used (888) 796-8845 (888) 796-8845
Service (855) 208-9446 (855) 208-9446

Inventory

See all 277 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2022.
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
The Whole Town’s Talkin’ About the Webb Boys — The Webb Family Promise: Transparent, Hassle-Free Buying.

Service center

Phone number (855) 208-9446

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed

Reviews

(1,050 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Packey Webb Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

Local... within 1/2 mile of residence Nice comfortable waiting area, coffee & water available with local news on big screen TV

Local... within 1/2 mile of residence Nice comfortable waiting area, coffee & water available with local news on big screen TV

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

Have always had good experience The service staff has always been great. I'm in and out in know time

Have always had good experience The service staff has always been great. I'm in and out in know time

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Knowing you found our service staff reliable and efficient means a lot to us. We’re pleased we could get your Explorer back on the road so quickly. Thank you for choosing our service department for your Ford Explorer.

Show full review

Easy to make appointment, service went well and out on time They informed me with details on this and what might be next

Easy to make appointment, service went well and out on time They informed me with details on this and what might be next

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Knowing scheduling was effortless and service on your Ford Escape finished on time is rewarding. Hearing that our team kept you informed with detailed explanations of this visit and the next steps means a lot to our service department.

Show full review

I had a very good experience from start to finish. Eric did a great job working with me to get the car I wanted in my budget.

I had a very good experience from start to finish. Eric did a great job working with me to get the car I wanted in my budget.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Our sales team enjoyed helping you find the right used Ford Bronco within your budget. Your kind words and five-star rating mean a lot to us.

Show full review

They always treat me with respect Honest people. Wont try to over sell. Good workers

They always treat me with respect Honest people. Wont try to over sell. Good workers

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star rating and for recognizing our team’s respectful, honest approach. We’re pleased our service department could provide straightforward care for your Ford Mustang.

Show full review

Nick is an amazing communicator who kept me up to date with the play by play on a big job plus several other recalls and sub jobs. They also provided me with a great rental vehicle while my Maverick was down. Great job!

Nick is an amazing communicator who kept me up to date with the play by play on a big job plus several other recalls and sub jobs. They also provided me with a great rental vehicle while my Maverick was down. Great job!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hearing that our communication kept you informed throughout your complex repairs and recalls means a lot to our service team. We’re pleased we could arrange a rental while your Ford Maverick was in for service. Thank you for the five-star rating.

Show full review

Very easy to work with very accessible Was dealt with in a timely manner Friendly

Very easy to work with very accessible Was dealt with in a timely manner Friendly

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re glad our service department was easy to reach and completed service on your Ford Escape promptly. Your kind words about our welcoming, prompt service mean a great deal to us.

Show full review

You had our truck for over 2 weeks and NOT ONE PHONE call to let us know what was going on. We were calling to find out after we were told they would keep us updated We could have utilized a rental but didn't know if it was covered. Doubt we will ever be back

You had our truck for over 2 weeks and NOT ONE PHONE call to let us know what was going on. We were calling to find out after we were told they would keep us updated We could have utilized a rental but didn't know if it was covered. Doubt we will ever be back

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

Easy to schedule appointments through the Ford app or hust a phone call. Appreciate the drop off service.

Easy to schedule appointments through the Ford app or hust a phone call. Appreciate the drop off service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star rating. We’re glad scheduling service for your Ford Escape through the app or by phone was easy and that our drop-off option was convenient.

Show full review

It was a very unique experience Charles went to the extra mile just to close the deal

It was a very unique experience Charles went to the extra mile just to close the deal

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We’re glad the purchase of your GMC Yukon felt unique and that our team could go the extra mile to secure the deal. Your kind words and five-star rating mean a lot to us.

Show full review
See all 1050 reviews

Related searches near you