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Packey Webb Ford

(1,095 reviews)
Visit Packey Webb Ford
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:30pm 7:30am–4:00pm
Sunday Closed Closed
New (855) 209-0112 (855) 209-0112
Used (888) 796-8845 (888) 796-8845
Service (855) 208-9446 (855) 208-9446

Inventory

See all 353 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2022.
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
The Whole Town’s Talkin’ About the Webb Boys — The Webb Family Promise: Transparent, Hassle-Free Buying.

Service center

Phone number (855) 208-9446

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed

Reviews

(1,095 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Packey Webb Ford from DealerRater.

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Great experience taking my Ford Edge in for service. Ken made everything run so smooth. Dave dropped me off and picked me up from work(Outstanding Person)

Great experience taking my Ford Edge in for service. Ken made everything run so smooth. Dave dropped me off and picked me up from work(Outstanding Person)

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Knowing your service visit for your Ford Edge went smoothly means a lot to us. Our team is pleased we could arrange drop-off and pick-up from your workplace to keep you on schedule.

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Matt, my Sales Rep was great, helping put together a great deal and he even delivered the truck to our shop!

Matt, my Sales Rep was great, helping put together a great deal and he even delivered the truck to our shop!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We’re glad your sales representative could put together a great deal and have your Ford F-350 delivered right to your shop. Hearing that the delivery met your needs means a lot to our team.

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Went in for an Oil change, The Works package; drove in without an appointment, good; can do better with the fluid top-off. Not sure if they checked the air pressure or reset the oil change monitor. But have to go back because multiple warning lights came on for ABS and powertrain.

Went in for an Oil change, The Works package; drove in without an appointment, good; can do better with the fluid top-off. Not sure if they checked the air pressure or reset the oil change monitor. But have to go back because multiple warning lights came on for ABS and powertrain.

Rating breakdown (out of 5):
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Buying process
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Overall experience
3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

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Great attention to detail and does quality work. He does not do short cuts and fixes issues as he sees them efficiently and to help keep customers from costly repairs later.

Great attention to detail and does quality work. He does not do short cuts and fixes issues as he sees them efficiently and to help keep customers from costly repairs later.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Knowing that our meticulous approach and thorough work on your Ford F-150 helps guard against costly repairs later is rewarding. Our team is pleased we could catch those issues efficiently and deliver quality service.

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Top quality work. Kept me informed as to what was going on. Will go back.

Top quality work. Kept me informed as to what was going on. Will go back.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Our service team appreciated the chance to provide top-quality work on your Ford Escape. Knowing you felt informed throughout the process is rewarding, and we look forward to assisting you again.

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Good as expected Nothing more to say Once again nothing more to say about it

Good as expected Nothing more to say Once again nothing more to say about it

Rating breakdown (out of 5):
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Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

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Fair no xx Fair price not a lot of back and forth not pushed in to a deal no xx

Fair no xx Fair price not a lot of back and forth not pushed in to a deal no xx

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Knowing the price felt fair and the process was smooth and pressure-free means a lot to our team. Thank you for choosing our dealership for your purchase of a used Ford F-150.

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Was not helpful This was my first time there Lol this is funny Ok thanks

Was not helpful This was my first time there Lol this is funny Ok thanks

Rating breakdown (out of 5):
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Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Great service as always They took care of me while I'm injured, including pickup and drop-off of the vehicle

Great service as always They took care of me while I'm injured, including pickup and drop-off of the vehicle

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Our service team was glad to arrange pickup and drop-off for your Ford Maverick while you recovered. Your five-star rating and feedback mean a great deal to us.

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Great service as always They took care of me while I'm injured, including pickup and drop-off of the vehicle

Great service as always They took care of me while I'm injured, including pickup and drop-off of the vehicle

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re glad we could take care of your Ford Maverick while you recovered, including arranging pickup and drop-off. Your ongoing trust means a lot to our service department.

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