Reviews
We purchased 2 cars in 2025 and wish we had found Packey Webb years ago - they are fantastic
We purchased 2 cars in 2025 and wish we had found Packey Webb years ago - they are fantastic
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear you bought two Ford vehicles in 2025 and had such a fantastic experience. We’re grateful you found us and happy to have earned your trust. Thank you for recommending us.
I brought my car in for the works oil change and they are reliable and keep my car running well.
I brought my car in for the works oil change and they are reliable and keep my car running well.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you bringing your Ford EcoSport to us for a complete oil service. It’s great to know our team delivered reliable work and helped keep it running smoothly. We look forward to servicing your EcoSport again.
Eric did a great time and our experience was probably the best I have ever had in purchasing a car.
Eric did a great time and our experience was probably the best I have ever had in purchasing a car.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re thrilled to hear that buying your new Ford Bronco was such a standout experience. Our team takes pride in keeping the process smooth and enjoyable. Feel free to reach out if there’s anything you need as you enjoy your Bronco.
My service was done on time, for the quoted price, and they kept me informed while I was waiting. All around good experience.
My service was done on time, for the quoted price, and they kept me informed while I was waiting. All around good experience.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing that your Ford Explorer service stayed on schedule and matched the quoted price. We’re pleased to have kept you informed during your visit and happy that it led to a positive experience. We appreciate you trusting our service team.
Service was fine but all you have is coffee, some of us don’t like coffee, you have hot water but no tea bags? And the wash you gave it left a lot of dirt……
Service was fine but all you have is coffee, some of us don’t like coffee, you have hot water but no tea bags? And the wash you gave it left a lot of dirt……
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback and this review. We're happy our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
5/5 Stars - An Exceptional Car Buying Experience! I recently purchased a vehicle from Adam Reszka at Packey Ford in Downers Grove, IL, and I cannot recommend them highly enough! From the moment I first spoke with Jack Webb on the phone, both he and Adam were accommodating, informative, and patient. Here is what made the experience so notable: • Zero Pressure: Unlike other dealerships where you feel pressured, they took the time to understand exactly what I was looking for and calmly answered all my questions in detail. • Complete Transparency: The negotiation process was completely clear. There were no hidden fees or surprises. • Going the Extra Mile: I left my glasses at a local restaurant and Adam picked them up and mailed them back to me! If you are in the market for a new or used vehicle, go see Adam Reszka at Packey Ford (and say hello to Jack!). They redefine what a great car buying experience should be.
5/5 Stars - An Exceptional Car Buying Experience! I recently purchased a vehicle from Adam Reszka at Packey Ford in Downers Grove, IL, and I cannot recommend them highly enough! From the moment I first spoke with Jack Webb on the phone, both he and Adam were accommodating, informative, and patient. Here is what made the experience so notable: • Zero Pressure: Unlike other dealerships where you feel pressured, they took the time to understand exactly what I was looking for and calmly answered all my questions in detail. • Complete Transparency: The negotiation process was completely clear. There were no hidden fees or surprises. • Going the Extra Mile: I left my glasses at a local restaurant and Adam picked them up and mailed them back to me! If you are in the market for a new or used vehicle, go see Adam Reszka at Packey Ford (and say hello to Jack!). They redefine what a great car buying experience should be.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing our dealership for your used Nissan Altima. We’re pleased our team guided you through a clear and relaxed buying process without any surprises. It’s rewarding to know we could go above and beyond by returning your glasses.
Great service. On time. Courteous. Friendly. Nice customer waiting area. Competitive prices. Will definitely go back.
Great service. On time. Courteous. Friendly. Nice customer waiting area. Competitive prices. Will definitely go back.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wonderful to hear that our team delivered punctual, polite, and friendly service for your Ford Mustang. We appreciate that you found our waiting area comfortable and our pricing competitive. We look forward to welcoming you back.
I appreciate how polite, patient and most of all professional everyone who I have interacted with always is. I had a recall and called for appointment. The gentleman was very accommodating. When I brought it in I needed a ride home which they immediately accommodated. Later in the day they had completed the work and called. Unfortunately I missed the call. I called back and asked if they could pick me up. I especially enjoyed my driver because he made me feel comfortable, spoke with familiarity and was extremely careful driving. Packey Webb is a great dealership to deal with!
I appreciate how polite, patient and most of all professional everyone who I have interacted with always is. I had a recall and called for appointment. The gentleman was very accommodating. When I brought it in I needed a ride home which they immediately accommodated. Later in the day they had completed the work and called. Unfortunately I missed the call. I called back and asked if they could pick me up. I especially enjoyed my driver because he made me feel comfortable, spoke with familiarity and was extremely careful driving. Packey Webb is a great dealership to deal with!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s great to know our team could handle your recall appointment smoothly, arrange transportation, and make you feel comfortable. Thank you for trusting us with your Ford and for sharing your positive experience.
With text messaging the 2 service advisors kept me up to date on everything related to my car repair which was helpful
With text messaging the 2 service advisors kept me up to date on everything related to my car repair which was helpful
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for mentioning how our text messages kept you up to date during your Ford Edge’s repair. We’re glad the updates were helpful, and we’re here if you need anything else.
Quick and effective service. I was met with a smile and left with a smile when the service was done. Appointment times were very convenient for my schedule.
Quick and effective service. I was met with a smile and left with a smile when the service was done. Appointment times were very convenient for my schedule.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear our team provided quick and effective service for your Ford Edge and that the appointment times fit your schedule. We’re happy you felt welcomed throughout your visit. Thank you for sharing your feedback, and we look forward to helping you again.