Reviews
The check in for the service was very easy. Staff was friendly and the facility was clean and tidy.
The check in for the service was very easy. Staff was friendly and the facility was clean and tidy.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad checking in for your Ford Fusion's service was straightforward. Your kind words about our welcoming staff and well kept facility mean a lot to us.
The price of the water pump purchase and installation was quoted at nearly $2500 while AutoTech in Bolingbrook did the job for $1018
The price of the water pump purchase and installation was quoted at nearly $2500 while AutoTech in Bolingbrook did the job for $1018
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Fast, friendly and value Packy Webb provided a great experience—friendly service and excellent value. Highly recommended!
Fast, friendly and value Packy Webb provided a great experience—friendly service and excellent value. Highly recommended!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad your Ford Explorer service visit was quick and our team made you feel welcome. Your recommendation means a lot to us!
Usually never able to reach service on call when they are open Services never picks up the call
Usually never able to reach service on call when they are open Services never picks up the call
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Brenda was very helpful and informative. The ancillary services were exceptional. All in all, the best automotive experience I could have imagined.
Brenda was very helpful and informative. The ancillary services were exceptional. All in all, the best automotive experience I could have imagined.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s rewarding to hear how much you valued our team’s guidance and the additional services during your Ford Escape visit. Thank you for the five-star rating!
My salesperson was Eric. I came in looking for a specific used SUV they listed online. When they say no hassle, that’s absolutely what it is. These guys offered additional money off an already good deal before I had a chance to ask. I even made a mistake in financing the vehicle and couldn’t take it home the day of purchase. Eric even went the extra mile and offered to deliver the car to me the next day so I wouldn’t have to come back to the dealership. I think I just found my new Ford dealership for my next purchase.
My salesperson was Eric. I came in looking for a specific used SUV they listed online. When they say no hassle, that’s absolutely what it is. These guys offered additional money off an already good deal before I had a chance to ask. I even made a mistake in financing the vehicle and couldn’t take it home the day of purchase. Eric even went the extra mile and offered to deliver the car to me the next day so I wouldn’t have to come back to the dealership. I think I just found my new Ford dealership for my next purchase.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We're pleased your used Ford Edge purchase felt straightforward and that our sales associate offered delivery to save you another trip. Hearing that you’d consider our dealership for your next purchase means a lot to our team.
Phenomenal service @ Packey Webb Ford. Service writer and technician were very helpful and informative. Thanks!
Phenomenal service @ Packey Webb Ford. Service writer and technician were very helpful and informative. Thanks!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're pleased our service writer and technician offered clear explanations and support during the service on your Ford F-150 Hybrid. Thank you for the five-star rating!
Everything good except having vehicle info load to my phone Ford app doesn't show info under wrench
Everything good except having vehicle info load to my phone Ford app doesn't show info under wrench
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
So the only thing I find less than perfect about Packey Webb, is the fact that their service technicians are so unbelievably good. Let me explain. I've had my trucks serviced at PWF many, many times. They do the work, they do it well, and they stand behind what they service. The problem is EVERYBODY KNOWS THIS! And trying to get an appointment the same day or same week can be challenging. Look, what better testimonial do you want? The market has decided that PWF is the place to get your oil changes, tune-ups, preventive maintenance performed and more. Everybody goes there because everybody knows how fair, honest and talented PWF's technicians are. Why don't you schedule your next preventive maintenance right now -- so you don't have to be disappointed when you call next month and have to wait a few days to get in? Seriously. Your vehicle takes care of you in the rain, the snow, the heat. Start taking care of it. And start taking care of it at Packey Webb Ford!
So the only thing I find less than perfect about Packey Webb, is the fact that their service technicians are so unbelievably good. Let me explain. I've had my trucks serviced at PWF many, many times. They do the work, they do it well, and they stand behind what they service. The problem is EVERYBODY KNOWS THIS! And trying to get an appointment the same day or same week can be challenging. Look, what better testimonial do you want? The market has decided that PWF is the place to get your oil changes, tune-ups, preventive maintenance performed and more. Everybody goes there because everybody knows how fair, honest and talented PWF's technicians are. Why don't you schedule your next preventive maintenance right now -- so you don't have to be disappointed when you call next month and have to wait a few days to get in? Seriously. Your vehicle takes care of you in the rain, the snow, the heat. Start taking care of it. And start taking care of it at Packey Webb Ford!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
After so many service visits, your praise for our technicians’ workmanship and integrity means a great deal to our team. We also recognize that finding a same day or same week appointment for your Ford F-250 has been challenging, and we’re grateful for your recommendation despite that inconvenience.
They are very conscientious and do a quality job. I like the car wash too.
They are very conscientious and do a quality job. I like the car wash too.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you’re pleased with the care and workmanship on your Ford Edge means a lot to our team. We’re also glad you enjoyed the car wash.