Reviews
Great service the team did a great job. Really enjoyed my time being there. everything was convenient.
Great service the team did a great job. Really enjoyed my time being there. everything was convenient.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about everything being convenient highlights how our service department aims to streamline each visit. Hearing you enjoyed your time here and felt well cared for means a lot to our service team. Thank you for trusting us with the service on your Ford F-350.
Adam was super helpful and patient through the whole process of buying my Mustang. He's an awesome guy and really looks out for his customers and their needs. I'd definitely recommend him!
Adam was super helpful and patient through the whole process of buying my Mustang. He's an awesome guy and really looks out for his customers and their needs. I'd definitely recommend him!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Your praise of our sales associate’s patience throughout your Mustang purchase highlights exactly what we aim for. We’re glad he could guide you through the process and ensure your needs were met at every step. Knowing you’d recommend him and appreciate our customer focus means a great deal to us.
I have been a fan of Packey Webb forever. And when it came time to get a new car after my old one was totaled I was blown away with how great Eric was.
I have been a fan of Packey Webb forever. And when it came time to get a new car after my old one was totaled I was blown away with how great Eric was.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Your loyalty over the years and praise for how our sales associate guided you after losing your old vehicle are greatly appreciated. We’re glad our team could help you drive home in a Ford Escape you love. Knowing that this experience exceeded your expectations means a lot to us.
Had a scheduled appt. Was told the recall work will be done in 1 hour. And at the most 1:30.. after two hours of “working on the truck” nothing was completed and they needed it for a full day… no loaner no communication. Brad said he would call me to figure something out with a loaner or recall work. Going on day 3 of no call..
Had a scheduled appt. Was told the recall work will be done in 1 hour. And at the most 1:30.. after two hours of “working on the truck” nothing was completed and they needed it for a full day… no loaner no communication. Brad said he would call me to figure something out with a loaner or recall work. Going on day 3 of no call..
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Easy to schedule and good customer service. Satisfied with work and communication. Would recommend. Thanks
Easy to schedule and good customer service. Satisfied with work and communication. Would recommend. Thanks
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing scheduling was easy and that our communication met your expectations means a lot to our service team. We’re pleased we could take care of your Ford Mustang and appreciate your recommendation.
Very informative and answered any and all questions I had while I was purchasing my car. Great service!
Very informative and answered any and all questions I had while I was purchasing my car. Great service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re glad our team could address all your questions as you purchased your new Ford F-150. Hearing that the information was helpful means a lot to us.
Worst customer service I've had. Left a voicemail with a manager (Ryan) who never called back. Talked with Leah and another man in the service department who were beyond rude. Was debating trading my car in (filled out a form for an estimate) and will definitely be going elsewhere for servicing and trade in needs.
Worst customer service I've had. Left a voicemail with a manager (Ryan) who never called back. Talked with Leah and another man in the service department who were beyond rude. Was debating trading my car in (filled out a form for an estimate) and will definitely be going elsewhere for servicing and trade in needs.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
I was at Packy Webb for an oil change. I always drive the extra distance to have my car serviced there. They recommended I get spark plugs and a couple other things done. I was a little hesitant about getting them done but I have compared prices with other auto repair shops around where I live and it always comes out about the same whether a dealership or not. I had the repairs done and I couldn’t be more pleased. My car runs like it did when I bought it new. Mark is a very good mechanic and I can always count on him to make sure my car is running well. I feel like when I call Nick and schedule my appointment they will take good care of my car and they make sure I’m safe driving my car. That is important to me because my explorer has almost 200,000 miles on it.
I was at Packy Webb for an oil change. I always drive the extra distance to have my car serviced there. They recommended I get spark plugs and a couple other things done. I was a little hesitant about getting them done but I have compared prices with other auto repair shops around where I live and it always comes out about the same whether a dealership or not. I had the repairs done and I couldn’t be more pleased. My car runs like it did when I bought it new. Mark is a very good mechanic and I can always count on him to make sure my car is running well. I feel like when I call Nick and schedule my appointment they will take good care of my car and they make sure I’m safe driving my car. That is important to me because my explorer has almost 200,000 miles on it.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service department is glad your Explorer is running as smoothly as it did when it was new. Hearing that you trust us to take good care of your Explorer and prioritize your safety means a lot to our service team.
Worst customer service I've had. Left a voicemail with a manager (Ryan) who never called back. Talked with Leah and another man in the service department who were beyond rude. Was debating trading my car in (filled out a form for an estimate) and will definitely be going elsewhere for servicing and trade in needs.
Worst customer service I've had. Left a voicemail with a manager (Ryan) who never called back. Talked with Leah and another man in the service department who were beyond rude. Was debating trading my car in (filled out a form for an estimate) and will definitely be going elsewhere for servicing and trade in needs.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Great experience taking my Ford Edge in for service. Ken made everything run so smooth. Dave dropped me off and picked me up from work(Outstanding Person)
Great experience taking my Ford Edge in for service. Ken made everything run so smooth. Dave dropped me off and picked me up from work(Outstanding Person)
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing your service visit for your Ford Edge went smoothly means a lot to us. Our team is pleased we could arrange drop-off and pick-up from your workplace to keep you on schedule.