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Packey Webb Ford

(1,025 reviews)
Visit Packey Webb Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:30pm 7:30am–4:00pm
Sunday Closed Closed
New (855) 209-0112 (855) 209-0112
Used (888) 796-8845 (888) 796-8845
Service (855) 208-9446 (855) 208-9446

Inventory

See all 266 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2022.
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
The Whole Town’s Talkin’ About the Webb Boys — The Webb Family Promise: Transparent, Hassle-Free Buying.

Service center

Phone number (855) 208-9446

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed

Reviews

(1,025 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Packey Webb Ford from DealerRater.

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Very friendly and listened to my needs and met them Would recommend to family and friends

Very friendly and listened to my needs and met them Would recommend to family and friends

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for recommending our dealership to your family and friends. We’re glad our team could understand your needs and help you select the right new Ford Maverick.

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Rob was very helpful and patient. They were nice bringing crayons to distract our toddlers. I went in for an oil change and came out with an Explorer. Great company.

Rob was very helpful and patient. They were nice bringing crayons to distract our toddlers. I went in for an oil change and came out with an Explorer. Great company.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We’re glad your visit for an oil change led to discovering the perfect used Ford Explorer. Knowing the crayons helped keep your toddlers entertained is rewarding. Your kind words and five star rating mean a lot to our team.

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Friendly, also helpful in trying to get Ford to reimburse the work done a few months earlier

Friendly, also helpful in trying to get Ford to reimburse the work done a few months earlier

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your mention of our help securing reimbursement from Ford for your F-150 highlights how much we care about supporting you beyond standard maintenance. We’re glad you found our team friendly, and your feedback means a great deal to our service department.

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It’s a great and efficient and caring dealership and I thank you very much for your service

It’s a great and efficient and caring dealership and I thank you very much for your service

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It’s rewarding to know our service was attentive and swift. Thank you for trusting us with your Ford E250 and for your kind feedback.

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Aside from an engine light on when I picked it up which they needed to check all was good. I appreciate the ride home. Thanks to the friendly staff.

Aside from an engine light on when I picked it up which they needed to check all was good. I appreciate the ride home. Thanks to the friendly staff.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your Ford F-150 is in good hands with our service department. Knowing that we could resolve the engine light concern before you drove away and that the courtesy ride home was helpful means a lot to our team. We’re glad our friendly staff could support you during your visit.

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David was very good And the lady in the cashier was nice and the guy in the pick up very friendly

David was very good And the lady in the cashier was nice and the guy in the pick up very friendly

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star rating. Knowing you felt welcomed by our service advisors, cashier, and pickup staff during your Ford Bronco service means a lot to our team.

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Was professional. Only issue I had was called to schedule an appt a couple times and no one picked up phone(kept going to voicemail). Left couple messages over 3 days and finally someone got back to me. Never had that problem ever with my Chevy vehicle in prior years.

Was professional. Only issue I had was called to schedule an appt a couple times and no one picked up phone(kept going to voicemail). Left couple messages over 3 days and finally someone got back to me. Never had that problem ever with my Chevy vehicle in prior years.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We apologize for the scheduling issues and truly appreciate your feedback.

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Nick in service is the best always make sure my vehicle is fixed properly! I only go to him for service!

Nick in service is the best always make sure my vehicle is fixed properly! I only go to him for service!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It’s rewarding to know your Ford Explorer is always fixed properly. Your exclusive trust in our service team means a lot to us.

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I truly appreciate their outstanding customer service and highly recommend Parkway Ford to anyone looking for a great dealership and other than Great service, knowledgeable staff, and a smooth oil change experience. Thank you

I truly appreciate their outstanding customer service and highly recommend Parkway Ford to anyone looking for a great dealership and other than Great service, knowledgeable staff, and a smooth oil change experience. Thank you

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Knowing our service met your expectations is rewarding for our team. Your praise of our knowledgeable staff and seamless oil change means a lot to us. Thank you for recommending our dealership and for trusting us with your Ford Expedition.

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Packey's crew always takes care of me. Even if something comes up last minute they manage to fit me in. Packey Webb has a great crew.

Packey's crew always takes care of me. Even if something comes up last minute they manage to fit me in. Packey Webb has a great crew.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Our service team is pleased we could accommodate your Ford F-150 on short notice. Hearing that you always feel taken care of is truly rewarding.

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