Reviews
Great service had my car in for service last week highly satisfied could not have been better
Great service had my car in for service last week highly satisfied could not have been better
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your five-star rating. We’re delighted the service on your Ford Edge last week hit the mark.
I had new tires put on my car when I came to pick it up. The price was different from the price that I was quoted. I didn't have the original quote in front of me. Ken got all Huffy about it. I don't know why all I did was call my wife and ask her to send it to me and then when it was time for me to show him, he didn't even want to see it.
I had new tires put on my car when I came to pick it up. The price was different from the price that I was quoted. I didn't have the original quote in front of me. Ken got all Huffy about it. I don't know why all I did was call my wife and ask her to send it to me and then when it was time for me to show him, he didn't even want to see it.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
The transmission technician diagnosed the problem exactly. And performed the rebuild perfectly. Ryan understood my problems and met all my needs.
The transmission technician diagnosed the problem exactly. And performed the rebuild perfectly. Ryan understood my problems and met all my needs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star rating and for highlighting our team’s work on your Ford F-150’s transmission. Knowing the repair and rebuild met your needs means a lot to our service department.
I had a great experience at the dealership and was able to test drive the car easily. Everyone was friendly, understanding, and made me feel comfortable without pressuring me into making any decisions.
I had a great experience at the dealership and was able to test drive the car easily. Everyone was friendly, understanding, and made me feel comfortable without pressuring me into making any decisions.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re glad your used Ford Fusion purchase felt comfortable and pressure-free, including an easy test drive. Knowing that our approachable, no-pressure style put you at ease means a lot to our team.
Made the appointment by phone. Came in with the car, waited for an hour and everything was done as requested. No issues.
Made the appointment by phone. Came in with the car, waited for an hour and everything was done as requested. No issues.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that your service visit took just an hour and met all your requests means a lot to our service department. We’re glad we could return your Lincoln Navigator exactly as you wanted and on time.
Timely, transparent, friendly I enjoyed my service experience with Packey Webb Ford - they were timely, transparent, and friendly
Timely, transparent, friendly I enjoyed my service experience with Packey Webb Ford - they were timely, transparent, and friendly
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing the service on your Ford Explorer felt timely and transparent means a lot to our team. It’s rewarding to hear you found our staff welcoming throughout your visit.
Did good. Work done on time. Vehicle still rolling, car shines and nice looking with smooth ride and power windows.
Did good. Work done on time. Vehicle still rolling, car shines and nice looking with smooth ride and power windows.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the service on your Transit Connect was completed on time and that it’s shining and rolling smoothly. Knowing you found the power windows working just as expected means a lot to our service department.
I’ve had to bring my truck to Packey Webb a few times for service and every single time I am greeted immediately as I walk in the door. The process is explained throughly and all of my questions answered. I am a very detailed person so I try to explain what I am hearing and feeling to give the tech the best opportunity to figure out what the problem is as quickly as possible. Some shops don’t want to listen, Nick listened and asked questions off what I was telling them. It makes you feel a lot more comfortable that will do the work you’re asking them to do. Once they’ve diagnosed my truck I get a prompt phone call with a clear explanation of the work that needs to be done and what the cost to me will be. Professional, polite and honest. That’s all you can ask for in a service department.
I’ve had to bring my truck to Packey Webb a few times for service and every single time I am greeted immediately as I walk in the door. The process is explained throughly and all of my questions answered. I am a very detailed person so I try to explain what I am hearing and feeling to give the tech the best opportunity to figure out what the problem is as quickly as possible. Some shops don’t want to listen, Nick listened and asked questions off what I was telling them. It makes you feel a lot more comfortable that will do the work you’re asking them to do. Once they’ve diagnosed my truck I get a prompt phone call with a clear explanation of the work that needs to be done and what the cost to me will be. Professional, polite and honest. That’s all you can ask for in a service department.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about prompt greetings and thorough explanations during service on your Ford F-150 highlights our commitment to clear communication. We’re pleased we could listen carefully to your observations and provide clear updates along with honest cost estimates.
I was in and out in a relatively short time. He explained what they did in a manner that I could understand.
I was in and out in a relatively short time. He explained what they did in a manner that I could understand.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that our clear explanations helped you understand the service work on your Ford Fusion is rewarding. We’re glad the quick turnaround made your visit efficient.
Very efficient and well run. Was completed in shorter time than estimated. They were very friendly.
Very efficient and well run. Was completed in shorter time than estimated. They were very friendly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the service on your Ford Escape was completed faster than expected. Hearing that you found our team welcoming and the process efficient means a lot to our service department.