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Packey Webb Ford

(1,142 reviews)
Visit Packey Webb Ford
Sales hours: 9:00am to 5:30pm
Service hours: 7:30am to 4:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:30pm 7:30am–4:00pm
Sunday Closed Closed
New (855) 209-0112 (855) 209-0112
Used (888) 796-8845 (888) 796-8845
Service (855) 208-9446 (855) 208-9446

Inventory

See all 357 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2022.
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
The Whole Town’s Talkin’ About the Webb Boys — The Webb Family Promise: Transparent, Hassle-Free Buying.

Service center

Phone number (855) 208-9446

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed

Reviews

(1,142 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Packey Webb Ford from DealerRater.

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Joey was a very nice guy and a respectful guy. I did like working with him. Joey did a great job

Joey was a very nice guy and a respectful guy. I did like working with him. Joey did a great job

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're happy you enjoyed working with our service team during your Ford Mustang's visit. Thank you for recognizing their considerate approach.

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I have been coming to this dealership for at least 10 years and they have been fair to me. My last visit to check a noise problem the service guy said I needed to replace my turbo bearings on my f150. I got a second opinion and found out that wasn't the problem. I found out it was a different problem.and got it repaired for cheaper than your mechanics had said. I will think twice next time.

I have been coming to this dealership for at least 10 years and they have been fair to me. My last visit to check a noise problem the service guy said I needed to replace my turbo bearings on my f150. I got a second opinion and found out that wasn't the problem. I found out it was a different problem.and got it repaired for cheaper than your mechanics had said. I will think twice next time.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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We worked with Matt Csaki to order a new F250. We purchase vehicles often for our business but haven’t had great experiences in the past with the dealerships we’ve bought from. This time, it was a smooth purchase, and Matt was very transparent and upfront about everything, especially regarding the ordering process. He also helped connect us with a wrap company so that the truck was ready to go as soon as we signed all the paperwork. Will definitely buy from Packey Webb again, and refer anyone I can.

We worked with Matt Csaki to order a new F250. We purchase vehicles often for our business but haven’t had great experiences in the past with the dealerships we’ve bought from. This time, it was a smooth purchase, and Matt was very transparent and upfront about everything, especially regarding the ordering process. He also helped connect us with a wrap company so that the truck was ready to go as soon as we signed all the paperwork. Will definitely buy from Packey Webb again, and refer anyone I can.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We’re glad your new Ford F-250 purchase felt straightforward and that our team kept the ordering process clear from the start. Helping connect you with a wrap company so the truck was ready when you signed was a pleasure. Your recommendation and plans to purchase with us again mean a great deal to our team.

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Okay ?? It was good, they were very helpful. I don't have six more words

Okay ?? It was good, they were very helpful. I don't have six more words

Rating breakdown (out of 5):
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Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Always keeps me informed about required services, always reviews the work and cost involved, the vehicle repairs are complete completed within the time promised

Always keeps me informed about required services, always reviews the work and cost involved, the vehicle repairs are complete completed within the time promised

Rating breakdown (out of 5):
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Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Knowing our team consistently keeps you informed about your Ford Explorer’s service needs means a lot to us. We’re glad the work is clearly explained and your repairs are completed within the promised timeframe.

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Always keeps informed of repair status and expected costs. Vehicle ready when promised Thank you

Always keeps informed of repair status and expected costs. Vehicle ready when promised Thank you

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're happy you stayed informed throughout the repairs to your Ford Taurus and that it was ready on schedule. Thank you for the five star rating!

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Service department was easy to get an appointment and work was quick and professional. No

Service department was easy to get an appointment and work was quick and professional. No

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're pleased scheduling service for your Ford F-150 was straightforward and the work was handled efficiently. Thank you for the five-star rating!

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Very helpful and professional Matt went above and beyond with accommodating us He was very knowledgeable

Very helpful and professional Matt went above and beyond with accommodating us He was very knowledgeable

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Knowing our team went the extra mile to accommodate you during service on your Ford Escape means a lot to us. We’re glad their expertise made a positive impression.

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Excellent service. Very professional and knowledgeable employees. Felt well taken care of. Would highly recommend to others.

Excellent service. Very professional and knowledgeable employees. Felt well taken care of. Would highly recommend to others.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're pleased you felt well cared for during your Chrysler's service. Your recommendation and recognition of our team's expertise mean a lot to us.

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Great people and great service, reasonable prices. Love the pickup and delivery service. Thank you!

Great people and great service, reasonable prices. Love the pickup and delivery service. Thank you!

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're happy you enjoyed the pickup and delivery service for your Ford Fusion. Thank you for the kind words about our team and the care you received!

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