Reviews
M2 Auto Group Was Excellent !!!!
I recently purchased a Cadillac CTS from M2 Auto Group... A relative of mine rented one and I had to take it back for him... I knew from the moment I drove the vehicle I wanted one. I found one in my price range at M2 Auto Group. I wanted this vehicle badly they had to remind me of the internet price which was $500 less. Who does that? The salesman was great, he was laid back and told it like it was... He wasn't the typical car salesman that we all hate... I had no problems at all... I would definitely recommend M2 Auto Group to anyone reading this.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We met with Bob to purchase a used car. He did a great...
We met with Bob to purchase a used car. He did a great job so keep it up! I’m sure we will be back for our next car. We love our new van. They have very fair pricing on all the cars we looked at. Thanks, Ryan and Ashley.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
heyy, just want to say I had a good time getting into the...
heyy, just want to say I had a good time getting into the Jetta that I've wanted for awhile now. It's super awesome and was very affordable. Being a single mother makes your budget pretty tight. My father and I think we made a great decision to visit M2.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
To be honest I didn't have high hopes for this place...
To be honest I didn't have high hopes for this place before going here. This was the 4th used car dealership I went to that day and was tired of people trying to rip me off. M2 had by far the best prices and that's why I bought a Tahoe from them. It's going to be used primarily for the woods for hunting. It's absolutely perfect for my needs. Boris was my salesmen and he couldn't have done a better job.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I went to look at and possibly buy a used 99 Volkswagen...
I went to look at and possibly buy a used 99 Volkswagen Cabrio on a Saturday. The customer service was terrible, the salesmen were unfriendly and rude and seemed too busy to assist me. They said they didn't really have much information on the car as they had just gotten it in and seemed to avoid all of my questions. I finally got someone to take me for a test drive and the car made a strange rattling noise which the tried to pass off as a loose bracket on the muffler and again, brushed off any other questions I had. The price on the sticker was $3200 and I made an offer of $3000. the salesman told me he was firm on the price so I walked away. Later that evening I found that the dealership had posted the car online at $2900. After looking around at a few other cars of a similar model I decided I was going to call and accept that price Monday morning. The man I spoke with Monday morning agreed to hold the car for me as long as i put a deposit on the car and he faxed me the forms. I called back and told him I wanted the muffler looked at to make sure a broken bracket was the actual cause of the rattling, he said he would check on it and call me back later that day (which he never did). After I got home From work I drove 30 minutes down to the dealership to buy the car. When I arrived the man behind the desk told me that they had sold the car online that morning. Even after explaining to him that I had already put my down payment on the car that morning, he was still rude and unhelpful. They never actually charged the down payment to my card but they still had me under the impression that they would hold the car for me, without even calling to say they had sold it. I wouldn't suggest purchasing a car from this dealership unless you are a fan of terrible customer service and wasting your time.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We felt so welcome the minute we walked in. Juan provided...
We felt so welcome the minute we walked in. Juan provided very fast service and showed us all of their inventory. it took us a week to finalize the purchase because of something with my insurance tho. We are very happy with our Honda accord. If you are in the market for a used car.. check at M2 first.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hastle from Start to Finish
I purchased a 2006 Ford F150 at this dealer. I bought several used vehicles in the past, so this was not my first experience buying a used truck. However, my experience with this particular dealer was difficult from start to finish. The salesman was not accommodating when I asked questions about the vehicle prior to visiting the lot. I had to pay for the Carfax, the dealer did not cover this. Upon purchase, they held my check for over a week. Then they wouldn't let me pick up the vehicle for another week, they assured me it would be detailed and clean upon arrival. On the day of pick up, I waited at the lot for almost an hour, only to find out that the truck wasn't there. The dealer made me drive a mile down the street to another lot. When I arrived at the second lot, the truck had just come out of the carwash and had not been vacuumed or detailed like we agreed. I waited another hour while the detailer finished the detailing. They did not get the mildew smell out of it and was still filthy. On the drive home, the brakes seized up. I haven't had the truck for 24 hours and it's already in the shop. Buyer beware!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
LIAR LIAR
CALLED ABOUT A VW JETTA, THE PICTURES POSTED WERE GREAT, I GET THERE THE CAR IS IN A DIFFERENT LOT, CAR LOOKED NOTHING LIKE THE PICTURES, INTERIOR SMELLED LIKE MILDEW. STAY FAR AWAY FROM THESE GUYS
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Worst Service, incorrect information
This is the probably the worst experience I had with car dealers, the price posted on the website is different from what you see at the location and even the odometer reading differed by more than 4k. They definitely don't know how to deal with customers. I would definitely stay away from this dealer.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Disappointed
I planned on driving from Long Island to NJ to purchase a car, but would never go to this business.. I sent an email and there was never a response. Another customer lost for good.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
