Scott Clark Honda

I went to Scott Clark Honda yesterday and had a really poor experience I would like to share with you. I had my Civic Type R listed on Facebook marketplace. One of your salespeople, Kyle Lewis messaged me saying your dealership really wanted to buy my car. He said you agreed to give me $39k for it because I had an offer of $38k from Carmax. I went in yesterday around 5:30pm to sell my car to you. Kyle was unprofessional from the start. The entire time he was talking to me he was drinking a milkshake. I gave him the keys, registration and payoff. I was waiting until I saw $39k on a piece of paper before making a decision. I asked for $40k just to see what they would say and next thing I know one of your sales managers walks out and while standing over my mom and I tells me that oh it’s only $36-$37k. He never introduced himself so I don’t know his name. I asked, “why?” his response is that Kyle said, “he was trying to get me $39k, not that he got it for me”. Also the manager said, “another manager started this but left so I took over and this is all I’m giving you”. So I walked out only to realize the manager still had my registration. When I went back in I asked Kyle what happened and he said, “it’s probably because you asked for more money”. All he had to say was no and leave at $39k not drop it and play games. So either the salesperson is a liar or the sales manager is a liar.

Go somewhere else don’t deal with this group. Called the corporate office and was given NO help. Called the manager multiple times and never returned call. Be WARNED!!!!

Went for a simple oil change, took over twice as long as long as it should. While I finally went out into the holding area to inquire, I saw that my car was sitting there and not back in the garage getting worked on. There were several employees at computer stations around the room, but I could not get anybody’s attention to ask for help. When I finally got someone to acknowledge me, he was extremely rude. I finally tracked down the guy I had worked with and paid. He then left with no instructions on how to get my car out of the holding area. Finally I figured out how to leave. This was horrible customer service experience and to make matters worse, my warning lights (on a brand new car) came on, on my way home. Frustrating, to say the least.

Best car buying experience ever. Ask for Mr. Stewart to help you buy a car. Knowledgeable, genuinely personable. Not “salesy” at all! Helwig Stewart is really big into the customer experience!

My big mistake ever buying a car from this dealership. Money(business) is their main priority than their customer. Customer should be the first priority then business to follow.

I always return to ScottClark because I trust them to take care of my car’s needs. This time was no exception. When I left I knew my car was in excellent condition and I can drive with that feeling of confidence.

Malik handled my visit. He was nice working with, and very friendly. I will look for him on my next visit. The dealership did a fantastic job.

Thank you, Helwig, for prompt, professional sales service! Shopping for the car I wanted online was so easy and I got immediate online response to my questions.

Mr. Helwing at Scott Clark Honda was an awesome salesman. He was patient and upfront with me and my wife. The Honda team at this location was GREAT. Thanks Honda

I was quite pleased... the customer care gentleman was very polite and helpful. The experience was great... wait time was not long at all... quality of work great.