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Nielsen Dodge Chrysler Jeep Ram

(2,361 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2024 consumer dealer award
View 5 awards
2024 consumer dealer award 2020 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (973) 947-6378 (973) 947-6378
Used (973) 947-6723 (973) 947-6723
Service (973) 947-4523 (973) 947-4523

Reviews

(2,361 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nielsen Dodge Chrysler Jeep Ram from DealerRater.

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Great service from Gabrielle, Ed and Tom.

Great service from Gabrielle, Ed and Tom. Not complicated worked to get the best deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for the 5-stars! Thank you for choosing Nielsen Dodge for your automotive needs! We look forward to serving you in the future.

my service rep does a great job, very professional and

my service rep does a great job, very professional and always helpful and honest with any repairs, charges, etc.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-stars and for choosing Nielsen Dodge for your automotive needs! It is truly and greatly appreciated!

Awesome experience.

Awesome experience. I will go back the next time buying a car. Thank you a guys again.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-stars and for choosing Nielsen Dodge over the competition!

Amazing customer service from Robert Orangeo.

Amazing customer service from Robert Orangeo. Professional, knowledgeable, and a pleasure to work with. Will be recommending him and your dealership to people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-stars and kind words regarding Robert. We appreciate it!

As always, great job by the Nielsen Team!

As always, great job by the Nielsen Team! I refuse to go anywhere else for vehicle service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-stars!

Consumer response

Positive experience

Consumer response

Manny gets the job done efficiently and effectively

Consumer response

Customer for life

Consumer response

All my concerns are addressed with the utmost professionalism

Always cordial and accommodating when I bring my car in

Always cordial and accommodating when I bring my car in for service. Forget about the sales dept. though, the total opposite, actually the worst.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words regarding our service department. With that stated, we are disheartened to hear that you have opposing feelings regarding our sales department. We strive to provide 100% customer satisfaction in both our sales and service departments; without our customers and happy customers for that matter, we have nothing. We will look into how we can make our sales department better.

I have been using Nielsen for many years and always have

I have been using Nielsen for many years and always have a positive experience. Roland and his team do a great job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your loyalty to our dealership after all of these years. It is greatly appreciated!

Consumer response

Service team goes above and beyond to meet the needs of customers

Consumer response

Always inviting and professional

Consumer response

Joe D makes sure all concerns are addressed and the customer has a full understanding of what to expect

Consumer response

Always a pleasure dealing with Mona

Consumer response

Keri always makes sure she takes the time to address all concerns effectively and efficiently

Friendly and helpful!

Friendly and helpful! They were all wonderful to work with and help us find our next car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for the 5-stars!

Excellent Service Department

Without an appointment, I went to the “Express Lane” first thing in morning for a routine oil change and tire rotation. I was told it should take about an hour. The work was completed in under hour and the service writer was pleasant and a pleasure to deal with. This was a much better experience than the ones had with another dealership where I purchased my previous jeep

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the kind words!

Very thorough and knowledgeable staff , did a great job.

Very thorough and knowledgeable staff , did a great job. Did a full check to be sure nothing important was wrong

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-stars!