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I have this car service at your dealership Sept 19, 2017. At 9:00 am I received a call the car was ready for pickup. I arrived at around 10:30am, paid... and waited for my car. I was approached by at least 3 people/technicians to check on my paperwork. They don’t seem to find my car! I saw my car being driven into the dealership… What’s going on??? Then another technician said that the car is not ready and if I wanted to have it clean! Of course I wanted it clean… it’s being a standard procedure every time I have it service. That whole process of waiting and finding my car took 30 minutes. Finally I reached home to find out that the odometer reading reads 11, 577 or 13 miles more than the original mileage when I brought it in (I live a block away). This car was driven for 13 miles! For what? The inside of the car was not clean! This is not what I expected for Simpson Chevrolet. Very disappointed, Hal B
Friendly employees. Reasonably speedy service. Would absolutely recommend for future service needs. Awesome. Awesome. Awesome. Awesome. Awesome. Awesome.... Awesome. Awesome. Awesome.
As always, Simpson provided excellent customer service, and my car was ready when promised and running like new. I'll be back!
It went well better than I could have expected Service was and was explained very well I will always use Simpsons in the future.
Friendly and quick service. Will be coming back for future services on my vehicle. I'll also recommended to family and friends.
The buying experience was excellent. Gulber Fierros was our sales contact. He is a true professional and pleasant to deal with. After the papers were... signed, he spent several (evening!) hours with us to explain how the features of our new Tahoe worked. We were impressed with several other departments as well: Richard, in Finance, guided us patiently through the financial process and showed he's very knowledgable. Other managers, such as Clay Rear, checked with us to make sure that we were comfortable with the sales process. Today we had a chance to meet with the Service Department, where Antonio helped us, in a effective and pleasant manner. I would certainly recommend Simpson Chevrolet to anybody.
The customer service was excellent from the time I arrived without a appointment until my truck was done. Fast and efficient clean I am a very happy customer... will be back again
We loved the shuttle service and the car wash. Your service had no impact on our vacation and we will gladly use your dealership in the future.
Enjoyed my experience very exciting moment. Friendly and helpful personal. The best part was that they had what I asked for, and they started me off with... a full tank of gas.
I really like that you offer very convenient Saturday service hours, so I don't have to take time off from work.