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Volkswagen of Boardman

(389 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 9:00am to 9:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 9:00am–9:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
2014 state dealer award
View 4 awards
2014 state dealer award 2013 state dealer award
2016 consumer dealer award 2015 consumer dealer award
New (855) 296-6618 (855) 296-6618
Used (844) 327-6484 (844) 327-6484
Service (330) 333-1160 (330) 333-1160

Reviews

(389 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Volkswagen of Boardman from DealerRater.

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Outstanding car buying experience!

I just bought a brand new VW Atlas and couldn’t be happier with the car and experience! Gene Valentino is a kind and dedicated salesperson, and sales manager John Rapko ensured that the purchase went smoothly. I am a very particular customer who took about six weeks to decide what I wanted, but these guys worked patiently with me every step of the way. They were always supportive and respectful, and never pressured me. Ans now I have the perfect vehicle! Highly recommend this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Sarah, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

Had a great experience @ Boardman Volkswagen recently....

Had a great experience @ Boardman Volkswagen recently. Tyler sold me a 2019 Jetta. Tyler was extremely knowledgeable and very helpful with the whole process He has followed up with a call to make sure all is going good with the car. He is the perfect salesman.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

We will continue to strive for excellent customer service. Thank You for your business.

Great experience!

Cortland was very perceptive and quick to answer any questions we had. When we got to the dealership he already had the car pulled up front with the keys so that we could get the process started without any hassle. We didn’t feel any pressure to buy what-so-ever and everyone was so easy to work with and very friendly. So happy to be back in the Volkswagen family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi Karisa, What a wonderful review!! Thank you so much for sharing. We are so proud of the way our staff handled your deal. Customer service is so important to us.

Attitude.

I was emailed to see if I was still interested in a vehicle. The email was; "STILL INTERESTED??????" I replied if they could meet my expectations. The attitude reply from the dealer was; "I understand you have expectations, but unfortunately it looks like nobody can meet those expectations or we wouldn't be having this converstion. You would have bought already because you are shopping different dealers already. We would love to earn a NEW customer, not selling you a vehicle does nothing for us. But we have to have some realistic expectations. For the numbers you want are you willing to go to a lower packaged Tiquan or maybe even a Certified Pre-owed? " Cortland Perry Thing is, I was going to call after Christmas to work on a cash deal without the trade-in but looks like I'll be shopping elsewhere.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Great Deal, Very Happy

Took a bit of time but got to a great deal with some good folk. I just drove away with the car I wanted and very fair price. Thanks Preston VW

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Good People Fair Deals.

While I did not reach a deal. Bob and Austin tried the best they could to get me to a number. I respect their effort.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you!

Wonderful Experience

My husband and I purchased a 2018 Volkswagen Tiguan today. Braydon Micaletti was our salesman. He was very knowledgeable and so willing to go the extra mile for us. He was also very personable. My husband enjoyed joking with him and talking about boxing. I would highly recommend Braydon Micaletti and this dealership. He also made sure to tell me to return with any questions about the car’s features. Debbie Saluga

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Good Car and Good Customer Service!

Very happy with the purchase of my 2017 certified pre-owned Pasat. Preston Volkswagen of Boardman went above and beyond to make sure i was satisfied.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Great experience

Sales rep and financial rep are very friendly and approachable. They are also very honest, and helpful. They didn't mind staying over after hours to finish helping me with sales purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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No better place to look for a Certified VW

Looking for an off lease Certified VW Jetta. After dealing with three other VW dealerships; with no luck. I found the color and model I was looking for at Preston. No pressure easy to deal with and a good price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.