Reviews
Outstanding car buying experience!
I just bought a brand new VW Atlas and couldn’t be happier with the car and experience! Gene Valentino is a kind and dedicated salesperson, and sales manager John Rapko ensured that the purchase went smoothly. I am a very particular customer who took about six weeks to decide what I wanted, but these guys worked patiently with me every step of the way. They were always supportive and respectful, and never pressured me. Ans now I have the perfect vehicle! Highly recommend this dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Sarah, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!
Had a great experience @ Boardman Volkswagen recently....
Had a great experience @ Boardman Volkswagen recently. Tyler sold me a 2019 Jetta. Tyler was extremely knowledgeable and very helpful with the whole process He has followed up with a call to make sure all is going good with the car. He is the perfect salesman.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We will continue to strive for excellent customer service. Thank You for your business.
Great experience!
Cortland was very perceptive and quick to answer any questions we had. When we got to the dealership he already had the car pulled up front with the keys so that we could get the process started without any hassle. We didn’t feel any pressure to buy what-so-ever and everyone was so easy to work with and very friendly. So happy to be back in the Volkswagen family!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Karisa, What a wonderful review!! Thank you so much for sharing. We are so proud of the way our staff handled your deal. Customer service is so important to us.
Attitude.
I was emailed to see if I was still interested in a vehicle. The email was; "STILL INTERESTED??????" I replied if they could meet my expectations. The attitude reply from the dealer was; "I understand you have expectations, but unfortunately it looks like nobody can meet those expectations or we wouldn't be having this converstion. You would have bought already because you are shopping different dealers already. We would love to earn a NEW customer, not selling you a vehicle does nothing for us. But we have to have some realistic expectations. For the numbers you want are you willing to go to a lower packaged Tiquan or maybe even a Certified Pre-owed? " Cortland Perry Thing is, I was going to call after Christmas to work on a cash deal without the trade-in but looks like I'll be shopping elsewhere.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Great Deal, Very Happy
Took a bit of time but got to a great deal with some good folk. I just drove away with the car I wanted and very fair price. Thanks Preston VW
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Good People Fair Deals.
While I did not reach a deal. Bob and Austin tried the best they could to get me to a number. I respect their effort.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Shopped for a used car
Thank you!
Wonderful Experience
My husband and I purchased a 2018 Volkswagen Tiguan today. Braydon Micaletti was our salesman. He was very knowledgeable and so willing to go the extra mile for us. He was also very personable. My husband enjoyed joking with him and talking about boxing. I would highly recommend Braydon Micaletti and this dealership. He also made sure to tell me to return with any questions about the car’s features. Debbie Saluga
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good Car and Good Customer Service!
Very happy with the purchase of my 2017 certified pre-owned Pasat. Preston Volkswagen of Boardman went above and beyond to make sure i was satisfied.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Great experience
Sales rep and financial rep are very friendly and approachable. They are also very honest, and helpful. They didn't mind staying over after hours to finish helping me with sales purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
No better place to look for a Certified VW
Looking for an off lease Certified VW Jetta. After dealing with three other VW dealerships; with no luck. I found the color and model I was looking for at Preston. No pressure easy to deal with and a good price.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
