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BIG Chrysler Dodge Jeep Ram

(1,370 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–7:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 7:30am–2:30pm
Sunday Closed Closed
2018 state dealer award
View 10 awards
2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,370 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BIG Chrysler Dodge Jeep Ram from DealerRater.

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Dennis W Roak SR great five star salesmen

Best deal on new Dodge Ram 1500 although do miss my Camaro.Cant ask for a better salesman went over all the options and made sure my wife and I was completely happy and satisfied

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Randy and Charlotte, thank you for taking the time to leave us a positive review and rating! We are so happy to know that you both got the best deal on a new Dode Ram 1500 and with the help of your sales representative who provided great customer service. We truly hope that you both will continue to visit us in the near future! Have a great day!

Bought a new Ram and they were awesome

Dennis W Roak Sr. Did an awesome job helping us buy our new truck. He went through all of the options showing us how to set it up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Charlotte, thank you for taking the time to recognize Dennis! It's great to know that he did a great job assisting you. Congratulations on the new Ram! Please let us know if we can help you with anything else.

No Pressure Sales - Professional Help without the Hassle

Dennis Roak was very helpful in finding the right vehicle. Absolutely no pressure to purchase and was there to help. Financing service went very smooth as well. Great service and would highly recommend Dennis to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the amazing review! We will be sure to thank Dennis and the rest of our team for giving you a helpful and stress-free experience. Let us know if there is anything else we can help you with. We look forward to your next visit!

Wonderful

We came to dealer for a recall on our Jeep and met Stephen and because of his great disposition we ended up trading in for a new Jeep!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Jo, Congratulations on your new Jeep! Thank you for sharing your experience working with Stephen. We appreciate your wonderful review of excellence.

Buying my new Jeep

When I went in to buy my new car I new what I wanted and Stephen was very knowledgeable and took time to teach me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! Congratulations on your new car! We wish you many happy miles!

Great experience!

Ben was amazing! He made me feel very comfortable and aware of everything I was doing. This was my first big purchase and he made the experience as easy and stress free as he could. Would highly recommend not only Ben but the dealership as well. Everyone was phenomenal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello, Congratulations on your first big purchase! We're so glad to see Ben was able to help you every step of the way. Thank you so much for the recommendation. Please let us know if we can do anything else for you.

Best salesmen I’ve ever worked with!

Ben met us on the lot and offered to get us some water since it was so hot outside! How kind! We ended up working with him and buying a Jeep Grand Cherokee! My wife loves it! We will be back for another vehicle when it is time!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Congratulations on the Jeep Grand Cherokee, Bob! We're so glad that you enjoyed your experience with us. We were happy to prove ourselves and earn your trust. We look forward to your next visit.

We will be back for our next car!

Ben and the manager mike G took great care in selling my daughter her first car! From the moment we met to the time we left tbey were nothing but respecting of our time and preferences!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Hi Brian, we appreciate the five-star feedback! Ben and Mike were happy to assist you and your daughter. We hope she enjoys her first car! If you need anything else, then please let us know. We are always happy to help.

Professional yet welcoming

The dealership as a whole was very organized and clean very nice setting as for the staff they were very helpful and reasonable when it came to getting me deals and meeting my requirements for my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
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Dealer response

Thank you so much for taking the time to post a review! We were happy to assist you with your vehicle needs. We truly appreciate the five-star feedback. Please let us know if we can help again in the future.

See Bill at Big Chrysler MI city!!

Wonderful experience salesman Bill Fennell was awesome. The process was easy and enjoyable. The service staff is excellent. I had a great experience with Dan in service as well!! Buy your next car here!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate the five-star review! Our team is always happy to help you with any of your vehicle needs. We look forward to serving you again in the future.