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BIG Chrysler Dodge Jeep Ram

(1,370 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–7:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 7:30am–2:30pm
Sunday Closed Closed
2018 state dealer award
View 10 awards
2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,370 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BIG Chrysler Dodge Jeep Ram from DealerRater.

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Purchased 2018 Jeep Wrangler Unlimited Sahara

Dennis Road, his son, Dan And Charlie were amazing to work with. I am extremely happy with the great deal they gave us. I Love My New Jeep!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Jeep! We are delighted that you are extremely happy with your purchase. Happy driving!

Amazingly easy!!

The staff at Big Dodge is the most experienced I have ever worked with. They made the process of purchasing a beautiful Durango for me and my Wife as simple as could be. If you want ease and a professional staff to work with, then go to Big Dodge for your next purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Kevin, thank you for taking the time to leave us a positive review and rating! We are glad to know that our staff was experienced and made the car-buying process as simple as they could. We appreciate all your kind words and we hope that you will continue to choose us as your dealership in the future! Enjoy your beautiful Durango!

Great service friendly people

Great bunch of people. They did not try and pull any punches if they say they can do something they do it. Great customer service and I am very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We will always be here to give you great service. Let us know if there is anything else we can help you with. We look forward to your next visit!

Awesome Experience at BIG Chrysler Dodge Jeep Ram MC

Bill Fennell was absolutely great to work with. Great with our kids from the youngest to the teenager. Bill went above and beyond what you would expect from a dealer, making sure everyone was comfortable and put us into a vehicle that was well suited to our family along with our price range. Highly recommended !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for reviewing us! We will be sure to send your gratitude to Bill for going above and beyond to ensure you an outstanding experience. Thank you for your business and we wish you many happy miles in your new vehicle!

Great except for the finance guy

Stephen, our car salesman, was great. He was friendly, hardworking, and professional. He gave us a tour of the building, he showed us the vehicles we were interested in, and he helped us to get the final deal we were looking for. We would buy from him again and we would recommend this dealer to others. Our only negative experience was in the finance department. Danny continued to try to sell extended warranties and coverages on our new car despite telling him it was a "Hard No" over and over again. It was very annoying. I just wanted to buy my car and leave but instead I had to deal with his continued pestering and arguing about a warranty I clearly stated I didn't want. I understand he was trying to make money as well but he needs to learn that "No, means no!"

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for taking the time to leave a positive review for us! It's great to know that Stephen provided you with great service. We appreciate your feedback and hope to do business with you again in the future!

Would Give 10 Stars If I Could

Had the pleasure working with Dennis in a new car purchase and he went above and beyond to make sure I was approved and happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are delighted to hear Dennis went above and beyond to make sure you were happy with your purchase. Happy driving in your new vehicle!

Fantastic experience

I had a fantastic experience, Stephen was able to immediately find me exactly what I was looking for within my budget. I will definitely reccomend him to all my friends and family looking to purchase a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you very much for the amazing review. We pride ourselves in customer service and always appreciate when our customers let us know what an amazing job our team is doing. Your 5-star rating means a lot and please let us know if there's anything else that we can help you with.

Experience

Stephen Nietzel met my wife and I almost immediately upon our arrival at the dealership. He then followed us to answer questions and address our questions and concerns from one side of the lot to the other and back. After choosing a vehicle he was attentive and met our needs wholly. This was a great experience overall and that is due to the great work by Stephen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for taking the time to write up such a great review. We appreciate you letting us know that you had such a great experience with Stephen and we'll be sure to let hi know about your feedback. Your new care looks sweet and that color is fantastic! It was a pleasure doing business with you and please reach out if we can do anything else.

Great experience

Stephen went above and beyond in helping us find the type of family vehicle we were looking for. When we first came in we weren’t sure if we wanted to lease something or just buy, so he took the time to go over both options with us. Could not have asked for a better team. Scott and Stephen are excellent. Thank you for our (new to us) family vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, We are happy to know that you had a great car buying experience with us! It's great to know that Stephen went above and beyond to help you find the perfect vehicle. Thank you for taking the time to leave a positive review for us and enjoy your new vehicle!

Great Customer Service

Stephen learned my wants and needs for a new vehicle and showed me a few that he thought fit what I was looking for. It was nice to have the options narrowed down instead of being showing 10-15 different vehicles and not being able to remember which one is which and just spinning in circles. He was knowledgeable and informative about each vehicle, and any question I had that he couldn't answer, he made sure to find out the answer for me. He made my car buying experience smooth and pleasant. I am in love with my new Jeep and look forward to working with Stephen more in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congrats on your new car! We're thrilled you enjoyed your experience with us! We strive for exceptional customer service and are so happy to hear that's what you received. Enjoy!