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BIG Chrysler Dodge Jeep Ram

(1,369 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–7:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 7:30am–2:30pm
Sunday Closed Closed
2018 state dealer award
View 10 awards
2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,369 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BIG Chrysler Dodge Jeep Ram from DealerRater.

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Tariq

Tariq was awesome from start to finish! He made sure I was completely happy and comfortable with my choice of vehicle! We were in and out of the dealership in less than 2 hours! What more can you ask for! He has been nothing but helpful with any questions or concerns even after I drove off the lot! I have since visited 2 times and was welcomed with happy faces!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Ashley, Happy to see you are completely happy and comfortable with your choice of vehicle! The team was more than happy to address any questions after the sale and we will always be happy to see you when you stop by. Best.

Virgin Ram Buyer

This my 1st experience buying anything other than GM. Somethings went smoothly, others not as much. They did listen to my requirements and located exactly what I wanted to buy. My salesman Bill was very easy to deal with, and very responsive to my requests.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, We were happy to listen to your requirements and find you exactly what you wanted to buy. Bill did a great job showing the care we have for our customers. We will definitely share your feedback about your experience with the rest of the team. Thank you for sharing!

Best customer service

Everyone is so nice and welcoming here. Johnny was the best salesman i ever came in counter with! Was very nice and treated me very well and was patient with me and worked out the best deal he possibly could until I was satisfied. He got me into the vehicle i wanted and i am very happy. Definitely recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for taking the time to share your review. Our team genuinely cares about each and every customer and we understand that the car buying process can be stressful. We do what we can to make it a more pleasant experience. We appreciate your business with us and invite you to return!

Excellent customer service!

Scott and Ben were exceptional helping my wife and I select our new Jeep. They treated us with respect and kindness. They made our experience stress free. Great People!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for sharing your comments. Our team always wants to make sure that our customers have a very enjoyable and hassle-free experience. We appreciate your business with us and invite you to come back!

I visited this dealer to look for a new car.

Burke assisted me in looking at a new vehicle. He explained and showed me differences in body styles and trim packages. Burke allowed me to test drive a vehicle on roads of my choosing and encouraged me to familiarize myself with features I was unfamiliar with. Burke was helpful in planning a factory order. Burke was not pushy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Sounds like you had a quality experience from start to finish, which makes us very happy. Thank you for taking the time to write a review. We are thrilled to hear you left with a high level of customer service from Burke. Congratulations on your brand new ride! Come back and see us anytime!

GREAT experience!!

So glad we made the choice to buy locally. All of the staff is very friendly and helpful. Salesperson, Scott D., made our purchase a great experience. Would recommend and buy from again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, We are happy you chose us as your dealer and we were able to provide you with a great experience. Thank you for your recommendation and come back soon!

Chevy Cruze

I actually bought my car a while back from Bill at another dealership. This dealership is lucky to have him! Bill is very knowledgeable about the cars he sells, but more than that he is real. He's not some fake type trying to get your money.... he actually has a genuine interest in getting you into a good car, with a good deal in your price range. He listens to what you need and what you want and works to get you the best car for you! I would go back to him even at his New dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Clair, Thank you for sharing your experience with Bill! He was more than happy to help. Feel free to come back anytime.

Great times

Been took really good care of me and put me in a 2017 Jeep Wrangler rubicon recon!! Thanks again to all the fine folks at Michigan City Jeep!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

You are very welcome! We were happy to help you find your 2017 Jeep Wrangler Rubicon Recon. We know you will enjoy it for years to come.

Friendly

First walked in and was greeted with a friendly smile. Answered any questions I had, with fill knowledge. Glad he was the one I dealt with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, Thanks for sharing your great experience! We enjoyed working with you. If you need anything else, please let us know.

Helpful and friendly

Grate and friendly service. Willing to sit and talk everything throw. Will answer any questions you have. He did not try to push over hard to make the sale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, We were happy to provide friendly service. Thanks for sharing!