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BIG Chrysler Dodge Jeep Ram

(1,369 reviews)
Sales hours: 9:00am to 5:00pm
Service hours: 7:30am to 2:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–7:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 7:30am–2:30pm
Sunday Closed Closed
2018 state dealer award
View 10 awards
2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,369 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BIG Chrysler Dodge Jeep Ram from DealerRater.

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Awesome experience!

Great people! No pressure sales. Worked to meet my price. Very real down to earth people. Great dealership! Really had a wonderful day and received a lovely vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the kind words! We're happy to hear you enjoyed working out ream, and that they provided no-pressure service. We look forward to working with you again!

Took care of me even though I was a BUTT

Kept me informed worked with when others said they could not I appreciate working with me I was rough on them but they kept trying

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Benjamin, Thank you for taking the time to leave us a five-star review of your experience! Let us know if we can do anything else for you.

Straight

Steve and scott were very straight forward and plain with the whole process of my new purchase, im very happy and would recommend anyone to go check them out

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the great recommendation! We're glad to hear Steve and Scott provided quality service and we appreciate the five-star review. We look forward to seeing you again!

Just raised the bar!

Definitely recommend! Amazing customer service, you really are treated like family! Burke went out of his way to get us in the truck we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the wonderful compliments! We're happy you enjoyed working with Burke! We look forward to your next visit!

1st car experience

This was my first used car purchase. Steve was helpfu and kept me updated on my inquiry which led to purchase. I have a crazy schedule and Steve accommodated me and was understanding of my needs. With Steve here as a representation of this dealership, my next new car purchase will be here with Steve.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for taking the time to share your experience. We are ecstatic to hear Stephen was there to assist you through the process. Congratulations on your first car purchase. We greatly appreciate your positive feedback, and hope to see you in the future!

Went above & beyond

Ben went above and beyond in finding me my dream car! He found the exact vehicle I had been wanting, then drove 2 hours away to bring it here. Car buying has never been so seamless. He didn’t waste my time in the search process or the buying/signing process. I told him exactly what I wanted and within hours he found it! Quick, easy and painless! Thanks Ben!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Meg, Ben was more than happy to help you find your dream car! We always go above and beyond for our customers and we are glad to see your experience was not any different. Please let us know if you need anything.

Very helpful

Ben Flohr was very friendly and very helpful and the staff was very attentive with the need to want to help the customers I will be back in the future for another car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the kind words! We're happy you had such a positive experience with Ben! We value your business and look forward to your next visit!

Great experience

I like the hospitality of the dealership. You guys helped me out a lot. This dealership has it all. Look, staff, facility. Everything. I had a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Ann, thank you for sharing your five-star experience with us. We appreciate the recommendation and kind words. We look forward to serving you again in the future.

Wonderful experience!!

Brad has helped me twice now, with both vehicles i have financed!! I recently traded the old vehicle in for an upgrade and he helped me tremendously!! His advice to get my credit to go up has also helped me!! He got me the best deal with the credit i have and i am very happy with what we decided on!! He will definitely get you the best deal and put all his effort into your purchase!!! Definitely a 5 star from me!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Sounds like you had a quality experience from start to finish, which makes us very happy. Thank you for taking the time to write a review. We are ecstatic to hear you left with a high level of customer service from Brad, Scott, and Mike. Congratulations on your brand new ride and deal!

Ben rocks!

Stopped by to “browse,” and ended up leaving in a new Jeep. Ben took the time to walk me through the options and to find me exactly what I wanted. He found me the model, the year, the color, AND the price I wanted. Kudos to everyone at Michigan City Jeep!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your five-star experience with Ben! He was happy to help you during your visit and find your dream vehicle. Please let us know if you need anything else. We look forward to serving you again in the future.