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BIG Chrysler Dodge Jeep Ram

(1,369 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–7:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 7:30am–2:30pm
Sunday Closed Closed
2018 state dealer award
View 10 awards
2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,369 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BIG Chrysler Dodge Jeep Ram from DealerRater.

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Great Experience!

This dealership made getting into the Jeep Grand Cherokee that we have dreamed about smooth and easy! I am really going to love driving the car - thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Kristi, Thank you for taking the time to share your experience. We are very happy you love your new Jeep Grand Cherokee. Let us know if you need anything.

Great experience

We were looking for a Jeep for my wife. We have 2 already and love them. Scott Donaldson helped us getting into a 2018 Grand Cherokee. My wife is in love with it!! Very easy, and great experience. If anyone is looking for a Jeep, come talk these guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Cpcook, Thank you for taking the time to recognize Scott, and recommend us. We are hoping that the Jeep life is treating you well and you're loving your Grand Cherokee. If you have any service needs in the future, or even something as simple as a question, just know that Scott and the Michigan City Chrysler Dodge Jeep Ram are here and ready to help.

1 ton truck

Stephen was great! My wife and I stopped in to find her a replacement for her 13 year old Escape. After many test drives, we found what she needed. I was joking that it would be nice to get a truck to haul our trailer while we were here. Stephen started looking in the inventory and then offered some more test drives. In the end, he spent 6 hours with us and helped us find what we needed. We want to thank him for staying late to work with us!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for taking the time to write a review. We are thrilled Stephen was there to assist you and your wife through the process. I am very happy to hear Stephen and Dan went above and beyond to find the exact vehicle you were looking for. We greatly appreciate your positive feedback and We hope to see you both again in the future.

Fantastic!

Fantastic car shopping experience, Stephen Nietzel was great today at letting us experience all the Jeep models we were interested in. He was very knowledgeable and answered all of our questions without hesitation. I would absolutely recommend this dealership to anyone looking for a new or used vehicle. Big thank you to Stephen for being patient while we drove vehicle after vehicle until we found the ones we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for sharing your kind words! We are very pleased to hear that Stephen could take care of you and answer all of your questions. Our team always wants to make sure that our customers find the car they need at a fair price. We appreciate your business with us and invite you to come back!

Great

Ben went out of his way to help with my experience. I would recommend him to someone in need of a car, I will come to him for future purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful five-star review. We are thrilled Ben was there to go out of his way to assist you. We greatly appreciate your positive feedback and We hope to see you in the future.

Thank You

Great experience finding my new Jeep Wrangler! Blake went the extra mile in delivering the vehicle and paperwork to us. Thanks again for all you did to ease this transaction!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your fantastic five-star review. We are thrilled to hear Blake was able to give you a great experience finding your brand new Jeep Wrangler. We'd love to see you again in the future.

Purchasing new car

A test drive turned into a purchase. James spent as much time as we needed making sure we got the best deal, and making sure we were very satisfied with our purchase. I highly recommend James! Stress free and no pressure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star review and recommendation! We're glad that you had a great experience with James and Dan. They were happy to help and ensure that you received a stress-free visit. We look forward to serving you again in the future.

Great experience

Ben did a great job helping us find our new Jeep Wrangler! Very comfortable to work with and very patient! This is our second Jeep we’ve gotten from him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks so much for sharing your experience. We appreciate your continued business and we're happy to hear you enjoyed working with Ben. We look forward to seeing you again.

Such a joy!

After a very bad encounter at another dealership, Ben was very pleasant, helpful, and did everything possible to get us the best deal he could. Highly recommend coming here if you want to be treated well, taken care of and listened to.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Tabitha, thank you for the five-star review and recommendation! We're glad that you had a great experience with Ben. He was happy to help you and ensure that you found your dream vehicle. We look forward to seeing you again in the future.

Incredible experience

We had a rough experience at a different dealer, but Ben was unbelievably attentive and understanding of our situation. He asked what we wanted and worked until he was certain we were happy. Buying a new car is a huge deal, definitely a first for us, but dealing with Ben made it a first-class experience and diminished the stress as much as could be expected in such a high-stress scenario. Recommend him in the strongest possible terms.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Adam, thank you for taking the time to share your five-star experience with Ben! He was happy to listen to your needs and find you a car that fit perfectly. Please don't hesitate to contact us if you need anything else. We look forward to your next visit!