Reviews
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Bob was very respectful of my time, straightforward, and helpful in making sure I was satisfied. This is my second time purchasing a vehicle from Hiland and won’t be my last.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! - The Hiland Toyota Team
Technicians found a nail in one of the tires. They let...
Technicians found a nail in one of the tires. They let me know and it was fixed right away. Really appreciate the extra care in finding the nail.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great salesman
My sales person Steve Carlson made my experience of buying a car great. He goes above and beyond on making my sales experience great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Shane and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Steve was there to provide you with such exceptional service! Thank you again and congratulations on your new car. - The Hiland Toyota Team
Prius repair
Taylor V. was so helpful in explaining what needed to be done for the replacement of the transmission and the climate control/radio computer touch screen. She kept me informed each step of the process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this review. We are pleased to hear that Taylor was able to provide an efficient and overall positive experience. Please come see us for any future needs. We hope to be of service to you again in the future. - The Hiland Toyota Team
Great Service Clean Customer Waiting Area
Courteous personnel that keep you informed about any repairs needed. Clean comfortable waiting area while your vehicle is being serviced
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. - The Hiland Toyota Team
Excellent Service
My experience was excellent! I was told in detail what exactly caused the issue and it was resolved within a few hours.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! - The Hiland Toyota Team
Totally satisfied with Hiland Toyota!
I appreciate that service reps are genuinely concerned about me and my vehicle. They are careful and thorough when interviewing me for service. They are polite and pleasant. The work is done very well and on time. What could be better!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. - The Hiland Toyota Team
Always courteous
I didn't have an appt. but my tire light was on and all was fixed within 45 minutes. Very courteous!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. - The Hiland Toyota Team
Unexpected Buy
Stopped in to actually just look at a 4Runnee that I had seen online. It was totally out of our price range but we just want to see it in person. Ended up chatting with a salesman and he mentioned they had another new 4Runner around and asked if we’d like to see it, and we did. A few hours later, we were driving at home. Completely our decision, no pressure from anybody, which sometimes is hard to find anymore.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Julie, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! - The Hiland Toyota Team
Easy to work with, knowledgeable
Lonnie was very knowledgeable, took the time to answer all my questions, and found my perfect vehicle. When I came 3 hours to pick it up, he had all the paperwork ready for me to make it a quick process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. - The Hiland Toyota Team