Wilson County GM

It all started in 2025 when we stopped in to look at a Corvette on the showroom floor. We were met by PJ. After looking at the one on the showroom floor, we realized it did not have everything we wanted in the car, so we discussed ordering one. PJ told us you did not have any allotments, and he could try to find us another car or see if they could find a place with an allotment. We told him we wanted to give your company first choice because they were local. He told us," This company does not care if we sell cars or not". We waited a week and never heard anything from PJ. I texted him and sent him an email; nothing. We started to look elsewhere and found exactly what we wanted. Bought the car, and about 2 weeks later PJ emailed me to tell me he could not find anything and was still looking. I told him not to bother; we already bought one. We should have been done then, but it was time for the transmission fluid change. We were told the first one was free through GM. We took the car in, and after they changed it they charged us over 500 dollars. We told them we were told the first one was free through GM we were told that it is only free if we had the oil changed it would be free. They should have told us that from the start. They did it and then told us we had to pay. We paid it and said we would not be back. We should have held to that, but we did not. We went back up there a couple of weeks ago and talked to Mike about the peeling of the chrome off our wheel. We told him these were chrome wheels; he took pictures and supposedly called GM and said it was covered under the warranty. They ordered the "Chrome wheel"; they called and set up for us to come in today. I am a paramedic and had to arrange for someone to take my shift and lose my day's pay for them to take the car back and keep it an hour, and then Terry called me and told me that Mike (who had been dealing with this) was no longer with the company and that the wheel that was ordered was the wrong wheel and that it is not covered because these are specialty wheels. I told them that we did everything we were supposed to do. It is not our problem that your people do not have attention to detail, getting the wrong wheel covered and ordered. Then, after me losing my shift and money for the day. All Terry can say is sorry. This was a screw-up on your part. I lost 500.00 for my shift for no reason. It is your company's responsibility to fix this. We have a lot of friends in our Corvette club who used to come to you but have stopped due to crappy service. One of the guys brought his car in for an oil change; they did not put the oil filter on correctly, and it leaked oil for several days before realizing it was leaking. It almost locked a 160,000 dollar car engine up due to lack of attention to detail. This is why we are finished with Wilson County Motors. I will drive as far as I have to find another dealership to do the maintenance.

The level of dishonesty displayed by the GM and his salesman man is despicable! We agreed on a price for the vehicle (basically their price was non-negotiable with extra fees that they claim wasn’t listed because this platform is a 3rd party with little details) and then went ahead to offer to match or beat my already secured financing only to come back and say they have an interest rate that was 3.5% higher than what I got and that the only condition for selling to me was I MUST finance the BMW through their financial partner. All of this was after four days of back and forth and mostly me initiating conversations! Glad I found a better deal elsewhere

I have a 2020 Trail Boss with 126k miles. I only take my truck in to Wilson when I need major service done. I never had a bad experience with their service department. This month I had several things done and left it over night. They knew I’d be back in the morning to pick up truck. Frankly, I was not expecting it to be done, but it was ready before I showed up. I will continue to take my truck there for major service.

Don’t waste your time at this dealership. They will lie, take advantage of your time, and when called out about the false numbers they act like they’re the victim. We literally have it in writing. When brought up to the manager it was met with raising his voice and lack of leadership. Super shady business, and I’m sure the original owner likes to know how poorly it’s being run.

Wilson County Chevrolet Buick GMC dealership is one of the best dealerships that I have been to in my 50 years of owning new vehicles. The facility is extremely clean, and the waiting area is one of the best. They are also very accommodating in scheduling a service call. Everyone from sales to service department are very nice and friendly. We even bring our grandchildren with us since they enjoy looking at the new models and they like the playroom. They even wash your vehicle after every service! We love it and thank you Wilson County Chevrolet for your continued great service.

I’m beyond frustrated and incredibly disappointed with the level of service I’ve received. I brought my vehicle in because it displayed a persistent error message on the infotainment screen stating it needed to be serviced and brought to the dealer. This isn’t just cosmetic—the vehicle is currently unable to receive critical OTA updates, including important safety updates, because the download and install process is stuck and requires a reset by the dealer to restart. I specifically requested to speak with the technician so I could show them the issue and the error message directly. I was told that wasn’t possible. I then provided a clear photo of the error message. Despite this, when I picked the car up, the message was still on the screen—unchanged. Nothing had been fixed. When I immediately pointed this out to the service team, I was casually told to just drive the vehicle and the message would go away. That’s not a solution—that’s dismissive. It’s been three days and a few hundred miles later, and the same error continues to appear, exactly as before. This tells me one thing: the issue was never actually addressed, and yet you handed the car back to me as if it were resolved. That’s unacceptable. I brought the car in for a known and documented problem that is affecting system functionality, and you knowingly returned it to me in the exact same broken state. This is a complete failure of service, communication, and accountability—and it needs to be rectified immediately.

Everyone was very helpful, Highly Recommend Brandon Vaden he was great, made the whole process very easy and enjoyable! Helped me find exactly what I was looking for!

Service was good as usual BUT Rob vas very unprofessional and rude to my wife. I have always been told that I do not need to make an appointment for just an oil change. When she took the vehicle there he was very rude and seemed unhappy that she didn?t have an appointment. Honestly I go there because it is convenient but will probably take my business elsewhere and I hate that.

They do not take care of their customers and make us think we are stupid and have no clue about cars. Customer service is non existing

I traded my 22 Equinox for a 25 Equinox RS. Brandon and Angelia are topnotch and made my purchase experience easy and quick, The service department was great with my 22 and I am sure it will be great with my new one.