Reviews
The Service Rep Casey Pride was exceptional.
The Service Rep Casey Pride was exceptional. She gave great care & attention to my situation. She communicated what needed to be done in great detail and throughout the process. What a pleasure to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Scot, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I was happy with everything except that, after picking up
I was happy with everything except that, after picking up my car, my cruise control no longer worked. It worked when I dropped it off.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback. We’re glad to hear you were happy with most of your visit, but we’re sorry to learn about the issue with your cruise control. That’s certainly not the experience we want for our customers. Please reach out to us directly so we can take a closer look and find a solution for you. We’re here to help and want to make things right. Hilton Head Service team, 8438150366
Treated very well by Steve Griggs, service advisor.
Treated very well by Steve Griggs, service advisor. Was very comfortable waiting. Car was washed which is appreciated. Only issue was that oil change took longer than expected. I know that you get the service diagnosis as a courtesy to insure your car runs safe. Was told the service department was overloaded with oil change appointments, I was given a 25.00 for the oil change and the extra waiting time . Will recommend and use then again n.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience and for the kind words about Steve Griggs. We are glad to hear you felt comfortable during your visit and appreciated the car wash. I understand the wait was longer than expected, and we appreciate your patience while the service team handled a high volume of appointments. We are happy the oil change discount helped make up for the delay. Thank you for your recommendation — we look forward to serving you again. Hilton Head BMW service team, (843) 707-0437
The sales person who handled this transaction was
The sales person who handled this transaction was excellent, and covered all the bases very professional and thorough.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Steve Griggs in Service was absolutely AWESOME.
Steve Griggs in Service was absolutely AWESOME. I limped in to your dealership with my Mini?s battery jump started and desperately needed a new battery. I hadn?t made an appointment because I wasn?t sure if my battery would be able to be jumpstarted. Steve Griggs fit me into your very busy schedule while I waited. He was so friendly and polite. With Service like Steve?s I would buy a BMW. I give Steve Griggs a 10+!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Marshall, we're happy you found our staff to be so supportive during your experience here at Hilton Head BMW. Please don't hesitate to reach out if there's anything additional we can do for you.
I worked with Casey Pride.
I worked with Casey Pride. Casey is an excellent service agent and I was quite pleased with every she did. She is not only very knowledgeable but was friendly and kept me up to date throughout the entire process. I would be happy to work with her again if and when my car needs servicing.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Christine, we're happy you found our staff to be so supportive during your experience here at Hilton Head BMW. Please don't hesitate to reach out if there's anything additional we can do for you.
Sales and service are both outstanding.
Sales and service are both outstanding. Second car in a year and I?ll be back! Professional and efficient! All staff are knowledgeable and take their time to make car buying easy and pleasant.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Scott, thank you for your kind review; we are happy to pass along your comments to the team here at Hilton Head BMW! Please don't hesitate to reach out if there's anything additional we can do for you.
The service advisor was so nice and explained everything
The service advisor was so nice and explained everything to me. He took the time to help me with some entries on my car. Work was done really quickly, Steve Griggs was my service advisor and he went out of his way to be helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are thrilled that Steve provided excellent service and went above and beyond to assist you. We strive to make every customer's experience exceptional. Thank you for choosing our business!
Dealer service area is nice and clean…provides the basic
Dealer service area is nice and clean…provides the basic amenities, ie coffee, water, and donuts. Crews were very professional and friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review! We take pride in providing a clean and welcoming service area for our customers, and we're glad you enjoyed our amenities. Our team is dedicated to providing professional and friendly service. We appreciate your business and hope to see you again soon!
Hilton Head BMW was able to help me get new tires the day
Hilton Head BMW was able to help me get new tires the day we were supposed to leave to go home after getting a nail in my tire at 4:00 on July 3rd.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, wow! Thank you for sharing your positive experience with us! We are here to make sure our customers have a hassle-free experience, even in unexpected situations. We are glad we were able to help you get back on the road quickly. Thank you for choosing Hilton Head BMW!