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Utter Family of Dealerships

(967 reviews)
Visit Utter Family of Dealerships
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 8:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–6:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 8:00am–5:00pm Closed
Sunday Closed Closed
New (877) 393-8299 (877) 393-8299
Used (855) 396-8170 (855) 396-8170
Service (888) 541-1046 (888) 541-1046

Reviews

(967 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Utter Family of Dealerships from DealerRater.

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Great experience

Drove all the way to Sherman from Lubbock,TX for a great deal! I worked with Bill Smith who was outstanding. I received a great trade-in value for my old car and got quite a deal on my pre owned Hyundai. Everyone was very straight forward and helpful. Thanks again!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks Brianna for coming back to Sherman and letting us help you. Enjoy your Hyundai and let us know if we can ever help again. Bob Utter

Great Sales and Service

I have been buying vehicles from Bob Utter Ford for over 25 years. Doug Mangrum, my salesman has sold me 8 vehicles over that time period. David Pryor, the Service Manager always makes sure that my service needs are taken care of. If you need a new or used vehicle, I highly recommend Bob Utter Ford and Doug Mangrum

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks D Hofmann. I appreciate those kind words and will certainly give Doug a pat on the back.

Bought 2 Cars from Bob Utter Ford, A+ Dealership!

I've bought 2 cars from Bob Utter Ford, my parents have bought a car, my brother-in-law has bought 2 cars, and a co-worker just brought a truck. The reason we keep going back and recommending anyone who asks is simple, our salesman Tommy Altland. He will do whatever he can to get us AMAZING deals. He took a whole day and brought different cars to my office for me to look at becuase he knew I couldnt get away to come to the dealership. How many salesman would would give up an entire day to leave their desk just to cater to one client? You want a deal and first class service, shop at Bob Utter Ford. True car buying experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks Eric for those kind words regarding Tommy and our service department. I will make sure that they are given the proper recognition. Bob Utter

Helpful Salesman

My wife and I both purchased used vehicles from Bob Utter Ford. Our salesman, Tommy Altland, listened to what we were interested in and help us find a car that would suit our needs and our budget. He was extremely helpful, but gave us time to decide what we wanted. We will return to this dealership and request Tommy when we are in the market for another car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks Jim and Peggy for your great comments. We really appreciate them. Bob Utter

Great Service Department

A few months ago I had my Lincoln serviced at Bob Utter Ford Lincoln. Every employee I came in contact with was extremely professional and very customer friendly. They really focused on making sure I had a great experience from beggining to end. Overall, I found their service department to be one of the best I have visited in North Texas.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks Dwain! Your comments are greatly appreciated. Bob Utter

Great service and sales department

Great place to buy a vehicle and get service.Better prices then the metro dealers I visited. Bill Smith the used car mgr allowed me 1000.00 more then the other dealers Thank you Bob Utter Ford for a great buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Kim S. Your cmments are appreciated. Bob Utter

Excellent customer service

We love the KIA we bought from Brad Kerrigan a while back. The entire purchase experience was great. Got a good deal with a friendly and knowledgeable salesman. Hard to beat that these days!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for your great comments regarding Brad Kerrigan! They are much appreciated! Bob Utter

The Best Dealership Around

No need to be afraid to stop in and see these guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks Kent. Bob Utter

Great buying experience

Bob Utter Ford provided me with a great buying experience. They were very attuned to my needs as a customer and went out of their way to ensure I was satisfied with the purchase of my pre-owned vehicle in every respect. Their customer attention is exemplary and I would recommend this dealership to anyone who wants to be treated fairly and professionally.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Mike for those great comments! We appreciate your business. Bob Utter

GREAT !

Ive bought a car there in the past and had a great experience i shopped around for ever and got the best deal at Bob Utter Ford but what really keeps me coming back is service Roy down in the service dept really takes care of me and unfortunately ive tried out there body shop and that even though it was tough time they made it as easy as possible and the car looked great afterwards. If your thinnking of buying a car give them a chance you wont regret it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We love hearing from a satisfied customer. Roy gets a pat on the back. Bob Utter