Reviews
Came in for a recall, when I picked my car up the
Came in for a recall, when I picked my car up the recalled part was not installed properly (brake switch). My brake pedal was sticking so the car was not accelerate properly and when I got home my brake lights would not turn off - which I found out after hours of being home. I had to have someone else fix the new issue after not getting a call back that evening since the car may have died by morning. Got a call the next day but will not be returning.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I got a diagnostic for over 200 dollars.
I got a diagnostic for over 200 dollars. I was told a $900 service might help. But it might not help. A new engine for $1600 is the only sure thing. A day later my engine light was off. The reason I went there in the first place.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Very professional team, Love the speedy service and
Very professional team, Love the speedy service and humbleness. Happy to be a Serra Nissan client!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for a great review regarding your recent service visit, and for continuing to choose our team here at Serra Nissan! We are grateful for your time and business spent with us, and we look forward to the next time we can serve you.
I have been going to this dealer since 2018 and the staff
I have been going to this dealer since 2018 and the staff and the service keeps me coming back.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your awesome review - we greatly appreciate your continued choice of Serra Nissan for all your vehicle needs! We are proud to serve loyal customers like you, and we look forward to the next chance we have to serve you.
Fabricated service that was unnecessary 😒 and the tech
Fabricated service that was unnecessary 😒 and the tech lied about why the service was needed. He said my vehicle had been tampered with which is absurd and an outright LIE. My vehicle has ONLY been serviced at ONE dealership, Serra Nissan in CENTERPOINT, AL. This cost me hundreds of dollars and was based in a made up lie.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry to hear about your recent service visit with us. It is our understanding that the service advisor who assisted you during your visit was actually our service manager, Dylan, and he personally verified the existence of the leak issue. These issues may occur for a variety of reasons, and our team was simply providing you with our best diagnosis of any issues so you were aware. We were not aware of any concerns about the diagnosis or the servicing of your vehicle. We encourage you to call us at 205-856-2544 and ask for Dylan so we may learn more about your experience and work towards a resolution.
Everyone took the time to access my situation and made it
Everyone took the time to access my situation and made it their mission to ensure I was taken care of. I truly appreciate the Serra Nissan staff.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your great review, Gloria! We are glad to hear that you had a great experience at our service center, and we appreciate your time and business spent with us. We look forward to serving you again in the future!
Mark is great and is very very funny and Is polite and we
Mark is great and is very very funny and Is polite and we had a great time
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your awesome review highlighting one of our sales professionals! We are very glad you chose Serra Nissan for your new vehicle, and it's awesome to hear that you had a great time with us throughout your vehicle purchase! We hope you will continue to choose Serra Nissan, and we look forward to serving you in the future.
Mark Muhihu was the best salesman I’ve ever purchased a
Mark Muhihu was the best salesman I’ve ever purchased a vehicle from. He made the experience very pleasant and stress free. I will send anyone I know looking for a new vehicle to see him. I’m very happy with my new Voltswagen Atlas.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Amanda, it's so great to hear about your awesome vehicle purchase experience with Mark! We greatly appreciate you coming to see us and congratulate you on finding the perfect fit for your needs! We hope you will continue to choose Serra Nissan in the future, and we look forward to serving you.
I came to get my car checked out they drove the car
I came to get my car checked out they drove the car around the block said I needed some work done on the car the service department charged me 206.00 that was to much it was there job to me know I had to pay a fee over price the service department didn’t do anything for me to have to pay that much service fee I will not be back to Serra nissian to purchase any more cars
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry to hear about your recent experience with our service center. It is our understanding that upon check-in, our service advisors informed you on the diagnostic fee. All customers coming in with a service concern are informed of the fee, and have the option to decline service. However, it is our understanding that you authorized the diagnostic, and our service technicians performed the evaluation on your vehicle. If you would like to discuss this situation further, we encourage you to call us at 205-856-2544 and ask for Dylan.
The process was easy and everyone was nice and friendly.
The process was easy and everyone was nice and friendly. I was updated about what was going on with my car. Will be back
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much for your great review and for choosing Serra Nissan for your vehicle's service! We are always glad to serve you, and are honored to earn your time and business. We look forward to serving you for any future vehicle needs!