Reviews
Ted was very knowledgeable and made me feel welcome.
Ted was very knowledgeable and made me feel welcome. Never hassle me over the price and even made the price drop highly recommend thanks again ted
Ted was very knowledgeable and made me feel welcome.
Ted was very knowledgeable and made me feel welcome. Never hassle me over the price and even made the price drop highly recommend thanks again ted
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Needed a repair on a very short notice.
Needed a repair on a very short notice. Avelino, my service advisor, provided me instantly with a same day appointment , including an exceptional , positive attitude ! The minor repair was done right away, and he even test drove the vehicle along with me and let his lunch go cold! I felt bad but he insisted on me not waiting despite me telling him it was fine. Every time contact him he is going above and beyond - and I know him since he started withEH. To me he is the one who makes all the difference along with Bruce when it comes to servicing my car. By the way - the techs have a similar attitude when talking to me.
Needed a repair on a very short notice.
Needed a repair on a very short notice. Avelino, my service advisor, provided me instantly with a same day appointment , including an exceptional , positive attitude ! The minor repair was done right away, and he even test drove the vehicle along with me and let his lunch go cold! I felt bad but he insisted on me not waiting despite me telling him it was fine. Every time contact him he is going above and beyond - and I know him since he started withEH. To me he is the one who makes all the difference along with Bruce when it comes to servicing my car. By the way - the techs have a similar attitude when talking to me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I took my car in for a auxiliary battery this past
I took my car in for a auxiliary battery this past weekend As always the service and customer service was amazing Thank you guys Diana and Donald Mason
I took my car in for a auxiliary battery this past
I took my car in for a auxiliary battery this past weekend As always the service and customer service was amazing Thank you guys Diana and Donald Mason
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great experience with recent repair to my Mercedes.
Great experience with recent repair to my Mercedes. Avelino and staff were polite, professional, and the repair job was excellent. Definitely recommend Ed Hicks Dealership!
Great experience with recent repair to my Mercedes.
Great experience with recent repair to my Mercedes. Avelino and staff were polite, professional, and the repair job was excellent. Definitely recommend Ed Hicks Dealership!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ms. Kate and Steven Lee helped make my car buying so
Ms. Kate and Steven Lee helped make my car buying so comfortable and successful! Truly amazing
Ms. Kate and Steven Lee helped make my car buying so
Ms. Kate and Steven Lee helped make my car buying so comfortable and successful! Truly amazing
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The Service Dept at Ed Hicks Imports/Mercedes is
The Service Dept at Ed Hicks Imports/Mercedes is phenomenal. They always take very good care of us and make great suggestions on the service to our vehicle. Avelino and the rest of the staff in the service department are amazing and always take care of business. We appreciate their hard work and dedication to serving their customers.
The Service Dept at Ed Hicks Imports/Mercedes is
The Service Dept at Ed Hicks Imports/Mercedes is phenomenal. They always take very good care of us and make great suggestions on the service to our vehicle. Avelino and the rest of the staff in the service department are amazing and always take care of business. We appreciate their hard work and dedication to serving their customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Respectful /staff is always respectful and Knowledgeable
Respectful /staff is always respectful and Knowledgeable . Good Amenities. Show room and service very clean.
Respectful /staff is always respectful and Knowledgeable
Respectful /staff is always respectful and Knowledgeable . Good Amenities. Show room and service very clean.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I had my first service with them and it was just amazing.
I had my first service with them and it was just amazing. Gabriel with the service department was awesome! Thank you so much man! The experience was absolutely fantastic!
I had my first service with them and it was just amazing.
I had my first service with them and it was just amazing. Gabriel with the service department was awesome! Thank you so much man! The experience was absolutely fantastic!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gabriel was able to get my dash warnings & codes sorted
Gabriel was able to get my dash warnings & codes sorted out & found that my 1 year old battery would not recharge properly & was able to replace the battery with a new battery, which solved all of my warnings & code problems. The battery was still under warranty, so there was no charge to me. All work was complete the same day & I was able to pickup my SL500 early the following morning. Thanks for the prompt attention! Mac
Gabriel was able to get my dash warnings & codes sorted
Gabriel was able to get my dash warnings & codes sorted out & found that my 1 year old battery would not recharge properly & was able to replace the battery with a new battery, which solved all of my warnings & code problems. The battery was still under warranty, so there was no charge to me. All work was complete the same day & I was able to pickup my SL500 early the following morning. Thanks for the prompt attention! Mac
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Roy has been wonderful to work with.
Roy has been wonderful to work with. He has shown me how to perform all the functions, and is patient and understanding about how hard all this is for me. I highly recommend Ed Hicks and Roy Tovar.
Roy has been wonderful to work with.
Roy has been wonderful to work with. He has shown me how to perform all the functions, and is patient and understanding about how hard all this is for me. I highly recommend Ed Hicks and Roy Tovar.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
