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Ed Hicks Imports

(44 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 7:30am–4:00pm
Sunday Closed Closed
New (866) 847-3750 (866) 847-3750
Used (877) 976-9292 (877) 976-9292
Service (855) 872-7611 (855) 872-7611

Reviews

(44 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ed Hicks Imports from DealerRater.

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Best car buying experience Ive ever had.

Best car buying experience Ive ever had. Ernest went above and beyond and the entire staff were so friendly and helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Outstanding!

Outstanding! The customer service is SUPERB! Excellent staff and extremely knowledgeable and helpful! I recommend Ed Hicks imports to everyone I know!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Always professional and courteous.

Always professional and courteous. Spot on with their handling of issues, while consistently communicating what needs to be done. Highly recommended for anyone wanting a truly great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Ted was very knowledgeable and made me feel welcome.

Ted was very knowledgeable and made me feel welcome. Never hassle me over the price and even made the price drop highly recommend thanks again ted

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Needed a repair on a very short notice.

Needed a repair on a very short notice. Avelino, my service advisor, provided me instantly with a same day appointment , including an exceptional , positive attitude ! The minor repair was done right away, and he even test drove the vehicle along with me and let his lunch go cold! I felt bad but he insisted on me not waiting despite me telling him it was fine. Every time contact him he is going above and beyond - and I know him since he started withEH. To me he is the one who makes all the difference along with Bruce when it comes to servicing my car. By the way - the techs have a similar attitude when talking to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I took my car in for a auxiliary battery this past

I took my car in for a auxiliary battery this past weekend As always the service and customer service was amazing Thank you guys Diana and Donald Mason

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great experience with recent repair to my Mercedes.

Great experience with recent repair to my Mercedes. Avelino and staff were polite, professional, and the repair job was excellent. Definitely recommend Ed Hicks Dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Ms. Kate and Steven Lee helped make my car buying so

Ms. Kate and Steven Lee helped make my car buying so comfortable and successful! Truly amazing

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The Service Dept at Ed Hicks Imports/Mercedes is

The Service Dept at Ed Hicks Imports/Mercedes is phenomenal. They always take very good care of us and make great suggestions on the service to our vehicle. Avelino and the rest of the staff in the service department are amazing and always take care of business. We appreciate their hard work and dedication to serving their customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Respectful /staff is always respectful and Knowledgeable

Respectful /staff is always respectful and Knowledgeable . Good Amenities. Show room and service very clean.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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