Fairfield Kia

Mikey G + Kevin got me into the car of my dreams at an offer I couldn't refuse! It was the easiest and quickest car buying experience, I've ever had!

Avoid this place. This is hands-down the shadiest dealer-run repair shop I’ve dealt with. I bought a new car here and every time I brought it in—even for routine service—they “found” something else that needed replacing. They told me I needed new brakes despite low mileage, and then tried to sell me brakes again the next year. I drive about 20 miles a week. When I asked them to check the mileage between brake jobs, they got nervous and backpedaled, suddenly unsure if the repair was really needed. I've caught them in multiple lies they try to pass off as mistakes. We're in the market for a new car, and I won’t even consider Kia again because of this dealership. Do yourself a favor and go somewhere else.

John was amazing ! Quick service , great explanations quality workmanship and a free car wash ! We will be back

Great service department. Fast and efficient every time I need my car serviced. Will keep going to them

We brought our 2021 Kia Soul to Kia Service department on 9/6/24 after experiencing some serious problems with loud noises, stalling and losing oil. we were informed that the car would need a new engine, which was covered under warranty. Someone in the service department told us that "we got ourselves a lemon".However, there were no loners available, so we were forced to rent a car for $400.00 a week. Today, 9/17/24 we were informed that the new engine was approved and it would take 2 weeks to do the job. STILL. NO. LONERS !!!! So we are looking at about $1,500 for the rental due to the delays and apparent inefficiency. We were told we could, potentially, be partially reimbursed, but would not receive a check for up to six months. We are seniors living on social security, so this has been a major blow, because due to my husband's dialysis 3x a week, we cannot be without a car. Neither one of us has ever posted a review/complaint on line, but we could not let this go without notice. Walter and Hana Lowe, Keene

Protracted service timeframes and lack of adequate attention to PPE and safety protocols to reduce transmission of the COVID-19 virus. Just when I thought that it couldn't be any worse than one of my earlier service appointments there!

Went to the dealer. Spoke with Scott D. who gave me a card with 3 phone numbers. NONE of them answer and NONE of them took a voicemail.

Took over two weeks to get the car repaired had to fight to get a loaner only had car for 7 months needed new steering rack and wheel bearing was told before we bought it it had been gone thru if it was they missed a lot

I leased a new Optima Hybrid, and the whole process couldn't have been easier and less pressured. Also, no dreaded pressure to buy add-ons such as extended warranty or special paint protection. Thanks for making the process easy.

I leased a Kia Sportage. Chris, Matt, Jennifer and Ethan were wonderful. They were all knowledgeable about the lease programs, knowledgeable about the vehicle and the transaction was done efficiently. I will definitely return to Fairfields!