Reviews
Write a reviewI took my car in for an oil change. Keaton was clear and...
I took my car in for an oil change. Keaton was clear and informative in what my car needed now & at the next service. This was very helpful in knowing the costs beforehand. I know there could always be something else. I learned by asking questions & he answered. The woman that checked me out was also very kind & happy. No grumbling at this dealership. I do miss the cookies!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Didnt fix what they thought was needing fixed so that was...
Didnt fix what they thought was needing fixed so that was 600 outta pocket just to figure out it would be 900 dollar more to fix it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
The service I had completed for my Nissan Altima on...
The service I had completed for my Nissan Altima on Monday 5/3/21 was NOT a good experience, I believe that I got taken advantage of and my fault for letting it happen. I'm not interested buying a new Nissan in the future.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.
Herb was very helpful and courteous and service on the...
Herb was very helpful and courteous and service on the car handled to our satisfaction. Herb also noted some things to watch in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that Herb had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at INFINITI of Fort Wayne. Please don't hesitate to reach out if you need anything else.
I have always been very satisfied with Infiniti of Fort...
I have always been very satisfied with Infiniti of Fort Wayne. My experiences in having my Q50 serviced have all been very positive, even enjoyable. All staff are courteous and knowledgeable and I love the waiting area magazines and refreshments. The shuttle service has been very helpful as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing INFINITI of Fort Wayne.
Great service and great people!Fast and friendly! The...
Great service and great people! Fast and friendly! The service was completed in the time stated. Highly recommend them for any service you may need!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing INFINITI of Fort Wayne, we look forward to having you as one of our valued customers for many more years to come!
Herbie in service was courteous, professional, and...
Herbie in service was courteous, professional, and helpful. The inspection printout was an added bonus. Im really not sure we got the problem completely resolved.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to hear Herbie provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Too expensive for the service. Used coupons I received in...
Too expensive for the service. Used coupons I received in the mail The price did not change at the end service had a story. Your coupons are just a joke.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you.
Everyone was very friendly. Being the Covid going on...
Everyone was very friendly. Being the Covid going on other than sitting and waiting. The refreshments was none. Didn't see the extra santizing being they still require the mask mandate. I have only received one coupon in 8 months from dealer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us this honest feedback. We will share your comments with the team and hope to see you again.
Had a great experience purchasing a new truck with the...
Had a great experience purchasing a new truck with the sales team from Fort Wayne Nissan. Thanks to Joe Lucenti and Tim for setting everything up.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words for Joe and Tim here at Infiniti of Fort Wayne, and for taking the time to leave us this wonderful feedback!