Reviews
Write a reviewProduct Specialist Shanna Adams was outstanding. She...
Product Specialist Shanna Adams was outstanding. She made me feel comfortable and trusting. Great experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Here at INFINITI of Fort Wayne, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
A great Service Consultant that handled service to my...
A great Service Consultant that handled service to my Infiniti. Best Service Consultant I ever worked with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts, Ray, about your experience with INFINITI of Fort Wayne. We appreciate your business and hope to see you again soon!
The staff know zero about there used vehicles and claim...
The staff know zero about there used vehicles and claim such. They either don’t look over there vehicles at all or they do and they are willing to hide issues or damage. Definitely not honest or transparent people to work with. Do not recommend!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
The service was completed on time and correctly. The...
The service was completed on time and correctly. The staff was professional. There is a nice waiting area if you stay during service. It is overpriced compared to other dealer service. If you are vehicle handy, I would just do the regular maintenance yourself and save money.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to submit a review. We take pride in the quality of work that we complete. It is regrettable that the cost of your repairs was more than you had anticipated. If you would like to further discuss your concerns, feel free to contact us at your convenience.
Staff was extremely friendly and helpful, if we had any...
Staff was extremely friendly and helpful, if we had any questions about details of the car or why it was priced what it was they were happy to explain it to us.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for choosing INFINITI of Fort Wayne! Congrats on your new purchase, and let us know if we can be of any more assistance!
Job well done as far as I am concerned. This being my...
Job well done as far as I am concerned. This being my first time for taking our Nissan Rogue into the Ft. Wayne facility, Herby explained exactly what to do as far as where we were to leave the car and approximately how much time to expect for the service once we brought it in. All in all a very good job
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
I tell you what. I came in to get my vehicle after the...
I tell you what. I came in to get my vehicle after the brakes were installed and my bill was not what I was quoted. I talked to the service coordinator Keaton and explained what happened and he agreed. He adjusted my bill. I needed the repair obviously, but communication in detail is so important when you are dealing with customers. Keaton sis EXCELLENT customer service to satisfy the customer. He was professional and courteous. Even when I was not. Thank you Fort Wayne Nissan and Keaton Braun in making sure your customers are happy and taken care of.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that Keaton had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at INFINITI of Fort Wayne. Please don't hesitate to reach out if you need anything else.
My review is good at first it started off not good but it...
My review is good at first it started off not good but it didn't end up very good I would recommend Nissan to anyone
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Rosemary, It's fantastic to hear that Bryant provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing INFINITI of Fort Wayne!
Always great service at Infiniti. New faces but still...
Always great service at Infiniti. New faces but still great experience. Keep service with a smile and I will keep coming in for service. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing INFINITI of Fort Wayne.
Great customer service. In an out in a timely manner....
Great customer service. In an out in a timely manner. Throughly explains what is going on with my car. I will be back again for future service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We are very happy, Shelia, to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.