Reviews
I wanted to leave a review on Fredie Santos from our...
I wanted to leave a review on Fredie Santos from our purchase on Sunday, May 2, 2021. Fredie listened carefully to what we were looking for and was spot on in meeting our desire for a new 2021 Toyota Highlander. Thanks Fredie for listening and providing wonderful service. I will highly recommend you to others.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us this review. We are very happy to hear that we could help service your automotive needs. If there is anything more we can do for you, please feel free to contact us anytime! Take care. Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020
Best customer service 👌👏He is with you all the way 👍He...
Best customer service 👌👏He is with you all the way 👍He helps you for everything you want and get you a good deal and term.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020
Review
I was very disappointed in my experience there. I was greeted immediately but after asking to speak with the salesman, I was completely ignored. I was given no update or status of how long he might be. I watched him end his time with another customer and assumed the front desk would advise him I was waiting for him. They did not. Granted, I could have reminded them I was there but I was the only customer waiting. I went over and stood by the desk thinking they could not see me where I was waiting. That did not prompt the 5 people gathered around the front to ask again how they could help. Again, I could have spoken up but I thought if this is the service I receive when I want to buy a car, what would it be like to deal with them after a purchase? So I left.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello , we have seen this review and are concerned with the experience you described. It is not our team's standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact myself or a member of the sales department to get in touch so we can work towards an understanding. Thank you. Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020
John is awesome
John made the transaction easy, quick and smooth. He was awesome and very knowledgeable. I would definitely recommend him to anyone and will definitely be back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020
Great Experience
We purchased a new car with the assistance of Fredie Santos. This is our second purchase and the second time we worked with Fredie. It was a great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Frank, thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Checkered Flag Toyota. We can't wait to see you for your next servicing appointment! Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020
We purchased a new car with the assistance of Fredie...
We purchased a new car with the assistance of Fredie Santos. This is our second purchase and the second time we worked with Fredie. It was a great experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Frank, thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Checkered Flag Toyota. We can’t wait to see you for your next servicing appointment! Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020
This place is awesome and Freddie was outstanding with me...
This place is awesome and Freddie was outstanding with me understanding the process of buying my car my car❤️it was the first time I brought a car on my own my late husband all handle getting our vehicle's. Thank you so much Fredie
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for writing about your visit with us! I am happy to hear that Freddie was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020
Keisha was awesome and very informative. I'm...
Keisha was awesome and very informative. I'm disappointed with checkered flag because I spent $300 to get my battery terminals cleaned to have to spend $650 to replace my battery and alternator a week later. Now there's something else wrong with my car and y'all are charging me another $671 just to identify the problem. I bought my car from this dealership and get all maintenance work completed here and you can't offer any benefits to long time, faithful customers
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you bringing this to our attention. Please contact us directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and we look forward to hearing from you soon. Sincerely, The Checkered Flag Toyota Team
I have purchased 3 vehicles from John Spensieri in the...
I have purchased 3 vehicles from John Spensieri in the last year and each time he is very helpful and knows what he is talking about even when it comes to cars that are not Toyotas. Recently, I purchased my 2021 Highlander XSE from him and he found the perfect highlander for my needs on the first try. He always makes each experience quick and painless and makes sure I understand all the functions in my vehicle. Thank you Checkered Flag Toyota & John for all the wonderful work you guys do. I will buy more in the future!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share with us! The goal of the Checkered Flag Toyota team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that you found what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs! Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020
Sales associate Fredie Santos was extremely patient as I...
Sales associate Fredie Santos was extremely patient as I forgot to bring a check. We test drove to my house to get one. Then he later delivered my new truck to my house. Outstanding experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dean, we loved reading this review! Happy customers are our aim, and it appears Fredie really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. All the best, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020