Nashua Hyundai

Do not use them for service. Zero communication, claim they performed service when it wasn't actually completed. It has taken multiple trips back to the dealer to fix a simple problem. No loaners are available even though it was promised while purchasing the car.

🚨 BUYER BEWARE — ONE OF THE WORST CAR-BUYING EXPERIENCES I’VE EVER HAD. If I could give ZERO stars, I would. I was purchasing a 2020 Chevrolet Trax. I originally dealt with MacMulkin (also owned by Thompson Auto Group) and was repeatedly told the vehicle was in their shop being worked on and “prioritized for me.” After weeks of waiting, I went to Nashua Hyundai and found the EXACT SAME VEHICLE with the EXACT SAME VIN sitting on their lot. 🚩 Kellan assured me that if I paid a $1,000 CASH deposit, the vehicle would be ready Monday, August 17 at noon—“NO QUESTIONS ASKED.” I trusted them and paid. Monday came and the vehicle wasn’t ready. What followed was excuse after excuse, conflicting information, missed deadlines, and calls that were never returned. I finally purchased the vehicle August 19 and paid another $3,000 CASH. Getting a receipt for that payment became another ordeal. Despite repeatedly asking, I didn’t receive the receipt until 12 DAYS later. Then came the registration nightmare. I was under the impression the dealership was handling registration and plate transfer. I provided everything requested. Somehow, my trade-in remained registered in my name, creating insurance issues. The RMV then rejected the paperwork because the numbers on the bill of sale didn’t match. I repeatedly warned them that I would NOT drive my child around with an expired temporary plate. I was assured the registration would be handled or that a loaner would be available if it wasn’t. September 9 came. My temporary plate expired. The registration still wasn’t completed. (Due to their error it was denied the first round) I personally called the RMV and spent over an hour on hold, only to learn the corrected paperwork I was told had been submitted wasn’t even showing as processed. I called Kellan and was told, “I’ll take care of it. Just give me a second.” After waiting hours with no resolution, I drove to the dealership AGAIN. Joe Dolan told me they could not provide another temporary plate or a loaner. He called Kellan on speakerphone. Despite previously being told management would address a loaner if registration wasn’t completed, Kellan suddenly said, “I don’t know anything about that. I have nothing to do with that.” I left with NO VEHICLE to drive my son to school or myself to work on September 10. This transaction involved conflicting information, broken promises, missed deadlines, poor communication, registration/RMV problems, an expired temporary plate, my trade-in remaining registered in my name, insurance complications, a 1-week delay submitting financing paperwork to the bank, and repeatedly having to request a receipt for $3,000 CASH. There were also real financial consequences. I lost work time making calls, traveling back and forth, and trying to resolve issues that should have been handled by the dealership. I paid for additional transportation while they delayed the transaction and continued paying insurance on my previous vehicle because GEICO could not cancel it while it remained legally registered in my name with the Massachusetts RMV. I repeatedly gave this dealership opportunities to fix the situation. Instead, I felt passed from person to person while having to chase down answers myself. I also contacted President Jeffrey Thompson Jr. with a whole chronological timeline and have not received a response. I sincerely hope Thompson Auto Group takes this matter seriously and responds. If I do not receive a satisfactory response, I will be seeking legal counsel to determine what appropriate action I can take. Mistakes happen. Delays happen. But this was an ongoing pattern of poor communication, lack of follow-through, and lack of accountability. Would I recommend Nashua Hyundai? ABSOLUTELY NOT. Would I buy another vehicle here? NOT A CHANCE.

Chased away a possible customer. David was high energy, but seemed seemed quite friendly at first. Unfortunately he quickly devolved into the stereotypical, high pressure salesman that makes the car buying experience rank right up there with a root canal. Even after we told him we were just test driving (we didn't even take our trade-in with us to avoid the inevitable pressure to buy "today" routine. During the test drive (I wish we could have done it w/o a salesperson present) for some reason he thought it was a good sales tactic was to dump on the state I am from (Massachusetts), not his beloved New Hampshire all the while continuing to fish for info to try to make the sale. At the end of the test drive, before we parted ways, he said he had to talk to his GM for a sec and proceeded to make us wait another few minutes while they chatted, finally coming back just for one more sales pitch before we left. We left an immediately started researching alternate dealerships. :(

Kellen is very knowledgeable about the vehicles and inventory. He makes the sales process a pleasure. He goes above and beyond to help. We changed insurance companies and he even helped with the insurance cancelation. We appreciated his patience in explaining the vehicle to us. I would highly recommend you call him

The Service Department is terrible. They do not communicate and managers are completely unresponsive. I dropped my car off for a 8 am appointment to have a few services done and requested if they found additional things to call with an estimate so I could approve it. I never heard from them. I had to call all afternoon and no one responded until finally 4:30 pm. The person who answered said they were going to call us because they found some repairs but got busy. They tried to say they were preparing a big presentation for us. I don’t need a presentation just the repair and cost. They were argumentative and condescending and informed us that of the services requested only the oil change was completed in the 8.5 hours they had my car. None of the other requested work was done. Then the person accused us of not telling them about a specific repair needing to be done. I responded “How am I supposed to tell you something I don’t know about?” When I expressed frustration over the fact nothing was done despite them having my car all day, (especially since Valvoline can change my oil in 20 min), they then said I dropped my car off and that because of that it doesn’t guarantee my work will get done. Mind you one of the services I requested this person advised could take several hours to complete. So apparently I’m supposed to sit there for the several hours it would have taken if I wanted to assure it got done. I was told I am not as important as the person waiting or the person who dropped their car off that needed a $4000 repair. The person had absolutely no customer service skills. I reached out to the service manager via voice message and email a few times and never heard back. Go anywhere but here for service. They are the absolute worst. I now need to take my car to a real garage to get the work done.

David Ritter was simply the best. Wonderful professional experience recommend highly. Look for David Ritter in Nashua NH

Worked with David Ritter Great guy. Knows his stuff work with and highly recommend buying from him

Very professional and helpful. Because of the team at Nashua Hyundai it keeps me going back . I know they will do the best they can for me .

I just had a very good experience with these guys. I leased a new car. The salesman Kellan was great, young guy and a real gentleman. The sales manager Mark was even better. Very informative and dare I say honest. I would recommend this dealership.

Service department is absolutely awful! They NEVER answer the phone to give you updates on your car, forcing customers to DRIVE there in person. Our daughter's car has been there off and on since February 2025 and is now getting it's SECOND engine. General Manager - Nate Green - also doesn't return phone calls. When he finally answered the phone and spoke with us, he was unapologetic for the struggles we've had and for the abysmal customer service at the dealership. We went IN PERSON to check on our Tucson - has been there this time since September 22. The service person got our name, went to the back room, came back out front, ignored us and asked the NEXT person in line if they could be helped - ignoring us as we stood there. The service people say they have vehicle "loaners" to give out but we have NEVER gotten one and the car has been worked on several times since February! They lie, refuse to back up their work with an extended warranty for what they've done - and are TOTALLY 100% UNAPOLOGETIC - NEVER APOLOGIZED - Nate Green, General Manager, actually said the dealerships "can't" do that - only Hyundai sets the warranty on parts and you "get what you get". Horrific!!!