Reviews
Great people! Friendly and helpful service advisor. Notified as work was done, ready in a day.
Great people! Friendly and helpful service advisor. Notified as work was done, ready in a day.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing our team's service and communication. We appreciate your feedback at Phil Wright Autoplex.
Easy to deal with, no pressure sales tactics. Have always had great service when I’ve taken my car in for service. Would recommend to all my friends.
Easy to deal with, no pressure sales tactics. Have always had great service when I’ve taken my car in for service. Would recommend to all my friends.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recommending Phil Wright Autoplex. We appreciate your continued trust and positive feedback about our service.
Brian Ellis, Service Advisor at Phil Wright, took excellent care of us and our Tahoe when we broke down on I-40 in Russellville while going home to Florida from Vancouver, BC Canada. The OnStar tow guy was amazing too and came within 30 minutes. Even the local police saw to it that we were safe and our car was already towed to its destination. Brian told us we needed a new transmission, arranged a ride for us to Enterprise car rental and told us he would be in touch. Well, he kept us informed every inch of the way! Thank the lord the transmission was under warranty! We took a rental car home because we didn't know when it would arrive. Brian was in charge and kept in touch with us every inch of the way. It took 3-4 days before Brian received the transmission, but the very next day it was installed. He was a life saver! The people in Russellville were so kind, friendly and helpful. If I buy another car, I would travel to Phil Wright to buy it. Service is a big plus there and Brian gets "gold stars" for customer service! I wish I had his service dept. in south Florida. Best to all of you and thank you so much!
Brian Ellis, Service Advisor at Phil Wright, took excellent care of us and our Tahoe when we broke down on I-40 in Russellville while going home to Florida from Vancouver, BC Canada. The OnStar tow guy was amazing too and came within 30 minutes. Even the local police saw to it that we were safe and our car was already towed to its destination. Brian told us we needed a new transmission, arranged a ride for us to Enterprise car rental and told us he would be in touch. Well, he kept us informed every inch of the way! Thank the lord the transmission was under warranty! We took a rental car home because we didn't know when it would arrive. Brian was in charge and kept in touch with us every inch of the way. It took 3-4 days before Brian received the transmission, but the very next day it was installed. He was a life saver! The people in Russellville were so kind, friendly and helpful. If I buy another car, I would travel to Phil Wright to buy it. Service is a big plus there and Brian gets "gold stars" for customer service! I wish I had his service dept. in south Florida. Best to all of you and thank you so much!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your detailed experience. We appreciate your kind words about our team and the service provided during a difficult situation. Phil Wright Autoplex values your feedback and wishes you safe travels.
I am very satisfied with the service I receive at PWA. The waiting area is comfortable.
I am very satisfied with the service I receive at PWA. The waiting area is comfortable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback about our service and waiting area. We appreciate your support of Phil Wright Autoplex.
We’ve purchased from Orr, Cogswell & Honda and felt we’d been ripped off each time. We had a great experience at Phil Wright.
We’ve purchased from Orr, Cogswell & Honda and felt we’d been ripped off each time. We had a great experience at Phil Wright.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience with Phil Wright Autoplex. We appreciate your trust in us and are glad to hear it was a great visit.
Quality work done by professionals who understand their jobs and strive to perform to the best of their abilities
Quality work done by professionals who understand their jobs and strive to perform to the best of their abilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing the professionalism of our team. We appreciate your feedback about the quality work at Phil Wright Autoplex.
I took my pickup in for an oil change and tire rotation and it was done fast I didn’t have to wait long at all but I think they need to send out coupons for that service because the price is something else
I took my pickup in for an oil change and tire rotation and it was done fast I didn’t have to wait long at all but I think they need to send out coupons for that service because the price is something else
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave this awesome review about your recent appointment with our Service Team. We value your business at Phil Wright Autoplex, and if you would like to discuss anything further, please don't hesitate to reach out to us.
Good selection of new cars and trucks. Terry and the staff were very helpful in regards to our situation and their efforts were very much appreciated
Good selection of new cars and trucks. Terry and the staff were very helpful in regards to our situation and their efforts were very much appreciated
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for recognizing our selection and team efforts. We appreciate your feedback at Phil Wright Autoplex.
The service department (all)) was great, they always take really good care of me when I am there😊
The service department (all)) was great, they always take really good care of me when I am there😊
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Easy to do business with, sales person was great, and F&I didn’t try to shovel products down my throat. In and out in about an hour or so
Easy to do business with, sales person was great, and F&I didn’t try to shovel products down my throat. In and out in about an hour or so
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. We're glad our team made the process smooth and efficient. We appreciate your feedback at Phil Wright Autoplex.