Reviews

Average Ratings

2.3
9 lifetime reviews. Includes reviews of Phil Wright Autoplex from DealerRater.com
  • Internet experience

    thanks to dogged determinations and prompt response by Chelane who handled the transaction from first email to finally handing over keys at the de...


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    thanks to dogged determinations and prompt response by Chelane who handled the transaction from first email to finally handing over keys at the dealership, this was one of the best car buying experience I've every had either from the internet or at home. The sales mgr Butch was a tough negotiator but the final purchase price was a bit more than I wanted it to be I felt he was honest and upfront with every detail about the deal ,

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Never went in the facility

    After speaking with someone on the phone, I was just wanting an idea of a payment. He took my information and I told him I did NOT want my credit ...


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    After speaking with someone on the phone, I was just wanting an idea of a payment. He took my information and I told him I did NOT want my credit ran. He reassured me multiple times it would not happen. Come to find out he did run it. After calling and questioning this all they could give me was an"Hm" never apologized. Never gave me ways to fix the problem. I never once gave them permission to do this and then they try to tell me it's my fault. I will never recommend them. They have terrible customer service and won't even apologize for something that is their fault.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • They are a relationship dealership!
    June 6, 2017

    I have been a Phil Wright customer for about 30 years. They are always fair on pricing, but I also know they will take good care of me on the serv...


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    I have been a Phil Wright customer for about 30 years. They are always fair on pricing, but I also know they will take good care of me on the service side as well. Everyone there is super friendly and goes out of their way to take care of you. I have never had a service issue that they did not resolve to my satisfaction.

    Does recommend this dealer
    Came in for service or repair

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  • Worst repair service ever

    They charge more than anybody in the state that I have found and they refused to give me the battery diagnostic that I requested numerous time. Ve...


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    They charge more than anybody in the state that I have found and they refused to give me the battery diagnostic that I requested numerous time. Very unprofessional .

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • best dealership around

    Just purchased my 5th vehicle from Phil Wright and once again hands down the best deal and honest up front price. Eveyone is so friendly and helpf...


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    Just purchased my 5th vehicle from Phil Wright and once again hands down the best deal and honest up front price. Eveyone is so friendly and helpful.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • A little problem with my wife's car

    My wife contacted service dept and they ask her to bring it in immediately and provided a new loaner. Checked out the vehicle and could not find a...


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    My wife contacted service dept and they ask her to bring it in immediately and provided a new loaner. Checked out the vehicle and could not find anything definitive. Perform some diagnostic tests and resets. Very polite and helpful people in service. I will be back in the future should I need help.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Emergency Repair

    The service department staff was very nice and courteous. We were seen right away, and our problem was diagnosed and fixed immediately. The dealer...


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    The service department staff was very nice and courteous. We were seen right away, and our problem was diagnosed and fixed immediately. The dealership didn't have the size tires we needed and they helped us look up several tire shops in the area.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 2 found this review helpful. Did you?

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  • Poor Dealership

    Requested information on a truck. Dealership never contacted me. they lost my business for ever. will not recommend to anyone.


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    Requested information on a truck. Dealership never contacted me. they lost my business for ever. will not recommend to anyone.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • I only dealt with the salesman and the financial person....
    August 15, 2007

    I only dealt with the salesman and the financial person. The salesman handed me the keys to the car and I drove it. I came back and we agreed on p...


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    I only dealt with the salesman and the financial person. The salesman handed me the keys to the car and I drove it. I came back and we agreed on price quickly. He didn't have to go back and fourth to his sales manager. He gave me the price and I came back with a check. They didn't have any hidden fees like the documentation fee. My experience in the financial office was over in about 10 minutes! 2005 Buick Lacrosse

    Does recommend this dealer

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