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Jupiter Chevrolet Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (84 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (84 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Jupiter Chevrolet

Enjoyable experience. The staff was very nice and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We want all our clients to have a comfortable and stress-free experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Had an appointment to test drive a 2018 GMC Sierra. Although I contacted David three times before arriving at the dealership, they “loaded out the vehicle to another customer just before my arrival”. No heads up, no courtesy call, nothing. It gets even worse. I gave them a second chance on a 2020 Sierra 1500 SLT X31. However, for my efforts Jeff tried to jack the price up 2 k over advertised sale price after I test drove the vehicle. If you go too this dealership DO NOT take your wife or kids cause they are always looking to screw somebody. You know its bad when you would rather leave Jupiter and drive 2.5 hours to Waco and spend more money, than try to make a deal at Jupiter Chevrolet. But got a 2021 with only 2700 miles for same price Jupiter tried to sell me a 2020 with 44000 miles.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Frio, thank you for leaving your review with us. We understand your experience was frustrating. We want to make sure that every customer feels like we have put their experience above all else. If you would like to discuss this further feel free to reach out to our General Manager, Eric Fussell, at ericfussell@jupiterchev.com.

Car service

Jupiter Chevrolet have great customer service, I will continue to bring my car for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

That's great to hear, Janette! Thank you for taking the time to share your service experience. We are delighted to hear that you were pleased with your visit and we look forward to seeing you again for your future service needs!

Oil change service

Took almost 3 hours for an oil change with scheduled appointment.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

Bait and Switch?

I am not sure about the other sales professionals at this location but please do not deal with Anthony Arreaga. He likes to play with words to confuse you. I know I was asking for a steep discount on a Silverado and if the answer was no, then the answer was no, but instead, it seemed like a bait and switch. I presented a car online and a price I would be willing to pay. He called and said he couldn't do it on the one I asked, but I can do it on another one, which wasn't true. I was looking at a $37,000 Silverado and he tried getting me in one that was $42,000.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Car repair

Thanks fort all hard work and great customer service

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Thank you so much!

It was super simple to get a new car. Jeff, Ramon, and Humberto did a great job helping me get a new car after all of the COVID-19 stuff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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BEWARE. Fraud is written all over this place.

This is a dishonest dealership. Will fraudulently sell what they can. Buy a car elsewhere as this may be an expensive error. This dealership is more about volume than quality. Beware. Will put up an act and once you buy, it turns into a different story. Do your research!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Awful service after the sale

Jupiter Chevrolet doesn’t care at all about their customers after they get your money. Very dishonest and I wouldn’t give them another penny of my money if they offered me the best deal ever.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dishonest business practices

This dealership tried to slide in $1400 worth of non disclosed fees and would not disclose what they were for or remove them off the price of the vehicle. They also tried to force a $200 fee for Etching the door frames on me that I did not want. I would not recommend this dealership to anyone. If you decide to do business with them look over all your paperwork very carefully with a calculator.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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