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Jupiter Chevrolet Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (84 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (84 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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great service

Jeff helped us and has great customer service. Highly recommend him! He was quick, efficient and very knowledgeable. We will be back again to buy from him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for the kind words, Jeff is an excellent employee for us and we are proud of how well he treats all of our guests. Anything we can ever do to continue to help after the purchase, we are excited to do so ! hank you, Jupiter Chevrolet Leadership Team

Great Service

I had the pleasure of working with Jeff to acquire my new car and I have nothing but good things to say about him! The process was simple and fast, would recommend him 10 out of 10.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for the kind words, Jeff is an excellent employee for us and we are proud of how well he treats all of our guests. Anything we can ever do to continue to help after the purchase, we are excited to do so ! Thank you, Jupiter Chevrolet Leadership Team

Great!

Received a call from Jessica asking me to review my experience. I have to say I did have a pretty good shopping experience. I thought I'd be in the shop all day but it went pretty quickly! Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Nina, Thank you so much for the perfect review-we work hard every day to make sure all of our guests are comfortable and have a great experience with us! Thank you for your continued trust in us! Jupiter Chevrolet Leadership Team

Bad Experience

Spent all day trying to get a price on a vehicle and ended up with a price that was $3,000 ABOVE advertised price BEFORE tt&l. Car inquired about has been listed for over 300 days, now I know why...

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

We greatly apologize that your experience with us was not a pleasant one. We work hard to make sure all of our prices online are 100% accurate. I know there is no name attached to the review however, If you are still in the Market-we as a leadership team would like to offer up help to see what we can do for you. If not, we understand. Thank you, Jupiter Chevrolet Leadership Team

Great place!

Everyone was super nice! Gerson did a great job on making sure we left very satisfied with our sons new vehicle. Will definitely keep them in mind in the future for vehicle purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for the kind words, Gerson is an excellent employee for us and we are proud of how well he treats all of our guests. Anything we can ever do to continue to help after the purchase, we are excited to do so ! Thank you, Jupiter Chevrolet Leadership Team

Tricky

Never bought a used car before. Picked out a certified pre-owned. Beautiful car. Jeff B. was sales associate. No haggle price. Got price reduced a little but a "dealership prep fee" was added to put me back at internet price. Nice enough to offer 50$ towards my shipping costs but never saw a dollar of it. Got my car about 2 weeks ago and it is currently at a local dealership getting things checked out. My battery died, light came on to service trailer braking system, and I am hearing a metallic rubbing sound when I accelerate. Was hoping after spending a lot of $ things would be perfect. Probably stay local next time.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

K, We apologize that these incidences happened to you following the sale. We obviously stand behind our sale so if you are still having concerns, please reach out to us immediately. Thank you, Jupiter Chevrolet Leadership Team

Just don’t go there!! biggest scammers ever!

Don’t ever trust this dealership!!! Lied to get me to drive 1 1/2 hour to have them tell me the truth (but not at first) about what I asked them from the very beginning. About an hour run around to the big lie reveal that the ad was a complete bait job! Worst sales team ever! Lied about the amount they would give for trade if I would come! Complete bait job!!! Walked out mad as I’ve ever been in my life!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Ellis, We apologize that your experience with us was not a pleasant one. Trade values that are sight unseen are hard to put an accurate number on until we see it in person. We rely on accurate information over the phone and the communication is key in situations like this. But again, we do apologize if you felt that time was wasted as that is never the intention. Thank you, Jupiter Chevrolet Leadership Team

Bait & Switch

Inquired about a Tahoe listed on Cars.com. Isaac responded with vagueness about the vehicle and wouldn’t confirm the price, but wanted me to come in and test drive. After several inquiries, he finally told me that Cars.com listed an incorrect price that would not be honored. Wasted my time and effort. Took my business elsewhere.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

M Young, First, we apologize that your time was felt wasted as that is never the intention of any business, especially ours. Our job is to sell as many cars as we can "quickly" and serve customers and the community as best as we can with honesty, integrity and commitment. In today's system, 100% of the pricing is online and accurate as long as certain rebates are applicable to that individual and rebates aren't doubled up by GM and we honor those daily which is why were in business. It bothers us that we missed the opportunity to serve you properly as a customer and apologize for the lack of communication. Thank you and if we can ever be of help, please let us know Jupiter Chevrolet Leadership Team

AVOID THIS PLACE

From the beginning you are treated well, but they ignore your calls after purchase. Nehemiah Ulibarri damaged and lost the key to my fuel door when he took it back to fill up the tank, we did not know until after signing since he did not have it ready. It was past 9 after signing so he assured me that it would be replaced the following week (he would call me with an appointment) and the supervisor agreed to it. He and his supervisor (last name Vince) ignored ALL my calls. Pitiful! Avoid this place! There are plenty other dealers.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Maria, We strongly apologize for the lack of communication you received. That is not how we do business and it bothers us deeply that a simple situation was not resolved quickly and painless as it should've been. If you ever need help or this has still not been resolved, please reach out to the General Manager Eric Fussell. Thank you Jupiter Chevrolet Leadership Team

Never buying from here

Would never step into this dealership if it was the last one on earth. Sale person did and want to negotiate with me and then lied about another dealership truck saying it was a loner truck and that’s why it was cheaper but I ask him how that could be so when the truck only had 14 miles on it, he didn’t know what to say and hang up on me.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Joe, Our Sales team is not allowed to negotiate prices over the phone as that is the job of our Management Team. That is a very common practice within our industry because most salespeople don't know the cost of the vehicles, the bottom line selling prices or what we're willing to lose to sell a car. Without that knowledge or ability we have them avoid that situation completely. That being said, We apologize we didn't get the chance to earn your business and the lack of communication between the salesman and you could've easily been addressed with Manager involvement and for that, we apologize. Thank you, Jupiter Chevrolet Leadership Team