Graff Chevrolet

I come to this location all the time and have excellent service I normally work with Rodney. I came in to get an oil change and I told him I didn't need my tires rotated because their covered by warranty with Firestone. He said that's the bare minimum you all do with the the oil change and i know that's a lie. It's an upcharge for a rotation and you don't have to get it. I don't like being lied to and sure enough I was charged $30 for a rotation I didn't need. I had just had one at Firestone about a month ago when I had my sensors replaced. The work itself was great as always but I'm not cool the service advisor working me like that. I come there because I feel I can trust you all and your work but I will take my business elsewhere if I need to.

Great service and prompt timing Graff makes you feel like family. Great customer service and excellent timing

I have never been treated so poorly at a dealership. I have tried reaching out and nobody bothered to try to fix the issues. My first visit to Graff was on May 19th around 4:30 p.m. I pulled into the service drive because I was due for an oil change. I sat in the drive for several minutes, but no one came out to assist me. After waiting, I became unsure if I was even in the correct place, so I walked inside. There were three employees inside — one at the desk directly to my left, and a young lady and gentleman behind the counter in front of me. I stood there for approximately 3–5 minutes before approaching the gentleman to my left. Everyone appeared to be focused on their cell phones, and I was completely ignored. It made me feel very unwelcome, so I returned to my car and drove home. That evening, the experience weighed heavily on my mind. I have a very limited schedule due to work and other personal obligations, and I was already stressed about finding time to get my oil changed since my vehicle was around 15% oil life remaining. I was genuinely unsettled by the experience. I spoke with a family member who is a longtime customer of Graff, and he assured me that this was out of character for the dealership. He encouraged me to give Graff another chance and suggested I ask for Rodney Rogers. I returned the next day, and Rodney was extremely helpful. I explained what I had experienced, and he listened sympathetically and treated me with kindness and professionalism. I explained that I had a new vehicle due for its first complimentary oil change, and I also mentioned that I had a nail in one of my tires that needed attention. Rodney walked around the vehicle with me, completed the write-up, and told me they would let me know when my car was ready. I then waited in the showroom area. After quite some time, I realized it was approaching 6:00 p.m., so I moved to the waiting area near the parts department. Eventually, I overheard a manager asking another employee about ticket #4993. He then came over and asked if the vehicle on the drive belonged to me. I looked outside and confirmed that it was. My vehicle had apparently sat there untouched the entire time. The manager then walked away and left me speaking with what seemed to be a new employee, who then explained that they could not get to my oil change because the parts department had already closed and they could not obtain an oil filter. The manager never returned to speak with me personally. At that point, lights were being shut off and doors were being locked, while the employee assisting me seemed unsure of what to say. When I returned to my vehicle, I also realized the nail was still in my tire. At the very least, I had hoped that issue could have been addressed. Rodney did try to reach out to me first thing this morning. I am unable to answer my phone during work. I did email him though and asked him to go ahead and close my ticket because I was not able to return today. By this point, I was extremely upset. Driving home, I actually started regretting purchasing a Chevy. I previously worked in a dealership parts department for 10 years, handling both front and back counter responsibilities, and I can honestly say I would never have treated a customer the way I was treated. Even if I personally could not help a customer, I always made sure they were directed to the right person who could. I do not enjoy sending emails like this, but I felt it was important to speak up. My hope is that this feedback helps improve the customer experience so that no one else leaves feeling the way I did.

Service Dept was courteous and helpful. I was greeted in the drive and offered a wash when my service was completed.

I'll be back in time Rodney is all my service advisor. He is always good. He's right on time. Thank you for a good employee.

Precise, friendly Jesus was very friendly and knowledgeable on Chevy vehicles and worked well with me and my dad to ensure we had the best experience and service possible.

My experience there was amazing and felt welcome ?? They where professional and organized And very awesome customer service

Jessie was helping a three member family , on my last visit , and I heard part of the conversation regarding a Chevrolet Traverse . . He included the parents Child in the conversation , with Mom & Dad , and I saw a side of Jessie that I did not know . He spoke too the little boy , on the childs level , with heartfelt true compassion . That's what Graff Chevrolet Company , is all about , with out a doubt . Honest down home Transparency .

She was super sweet and answered all my questions ! Made me feel like family

They took 2 hours to change my oil even though I was the third customer to arrive once they opened. I also asked them to clean my car, and during inspection they were supposed to rotate my tires. When I stepped outside to get some fresh air. I noticed they had actually finished my car already but no one came to tell me. So I wasted a lot of time sitting around in that waiting room. In the end I waited 2 hours at Chevrolet and only got an oil change. My tires did not get rotated, my car was still dirty, I needed other work done but there was just not enough time, and I left there one unhappy customer.