Graff Chevrolet

I came in open to see what my options were with the previous vehicle that I purchased from Diego Ruvalcaba and although I really wanted to continue with the 2019 Equinox which I loved OpalLee (Named after the lady who pushed for Juneteenth to be a national holiday - Fort Worth's own). I knew I would be forking out money for repairs which be costly in the end. So it made sense to try to get something newer. This is my VERY FIRST BRAND NEW PURCHASE WHICH IS EXCITING! Because of this dealership going above and beyond when I needed a newer vehicle in the beginning of this relationship, that alone made me return. I'm grateful.

I came in open to see what my options were with the previous vehicle that I purchased from Diego Ruvalcaba and although I really wanted to continue with the 2019 Equinox which I loved OpalLee (Named after the lady who pushed for Juneteenth to be a national holiday - Fort Worth's own). I knew I would be forking out money for repairs which be costly in the end. So it made sense to try to get something newer. This is my VERY FIRST BRAND NEW PURCHASE WHICH IS EXCITING! Because of this dealership going above and beyond when I needed a newer vehicle in the beginning of this relationship, that alone made me return. I'm grateful.

Idan at Graff was the best. He did all he could do to get me exactly what I wanted in an SUV. He even drove to another location to pick it up for me so that I could see and drive it. Management stepped in too. They fixed a ding in the bumper at no cost to me and got me their rate for an extended warranty. I’m loving my new to me vehicle! Thanks Idan! ❤️

Very easy and accommodating!!! Will refer Nathan Paba to all my friends for sure! Awesome!

Smooth flowing, I brought my vehicle in for a recall. Stephani greeted me, verified my appointment, took pictures of my vehicle and informed me of two additional recalls. She explained what the additional recalls covered and an approximation of time for the technician to perform the work. Stephani asked if I needed a ride of which I informed her that I had I ride. Stephani kept me informed of the progress and called me upon completion of the work. Thanks Stephani!

Hi, A great dealership to purchase your Vehicle from. Satisfied Customers. Thank you for having us. Much appreciated.

Did not check my contract plans and tried to charge me when it is already paid

Old school type dealership. Great to work with and have an awesome experience! The dealership made sure of the status of the vehicle.

They'll get u a good car with a low down payment ,and really help u

I’ve been using Graff for my 2017 Camero, since 2018. They knew my transmission needed to be replaced years ago. Instead of being honest, they would charge me about $2,000 to “fix” it, telling me the known issue will happen again, and it did over and over. Now, I need a new transmission which is $4,000. Yesterday, they told me I need a new torque converter and quoted $3,500! The cost of the transmission…. Why not place the transmission? Instead of being honest and replacing the transmission, they tried to keep me on the hook again. Charging for one job and doing far less. Stop charging full price for a true fix if you’re going to go with a temporary bandaid! Fix the issue and do it fairly and honestly. I tried talking to Saul Garcia in the Service department about my experience but he couldn’t have been any less interested. No attempt to fix my car or make it right. I even asked him if there’s anyone working there who would be interested in hearing my experience. That didn’t resonate with him either. Please, do better Graff!