Graff Chevrolet

Forgot about my 2026 Trax , from Korea ..Very well built ride that holds it's Value

I HAD A WARRANTY PROBLEM ON MY NEW 1500 SILVERADO / REAR BRAKE ACTUATOR MODULE WENT BAD , CAUSING MY TRUCK TO STALL OUT WHILE MOVING FORWARD ON A RESIDENTIAL STREET / CLOSE TOO GRAFF CHEVROLET IN GRAND PRAIRIE TEXAS . MY MOTOR WOULD SHUT DOWN , SHIFT INTO NEUTRAL & DASHBOARD SAID RESTART VEHICLE , I DROVE MY PERSONAL SECOND CAR THE FIRST 2 DAYS , BUT MR. CARLOS ROMERO PUT ME IN A RED CHEVY TRUCK , WHEN I HAD TO PUT MY PASSAT IN SERVICE @ GRAFF , FOR A NEW WINDSHIELD .

GIVEN IN INCORRECT INFORMATION, FILE NOT UPDATED. PEDRO HAD TO GET INVOLVED AND GOT IT TAKEN CARE OF.

Exceptional work and friendly staff who answer all questions and concerns one might have to ask.

They had finished working on my car for over 30 minutes and they didn’t tell me until I went up to them and I asked about it because I saw my car, I stayed there waiting for over 2 hours. They didn’t give me the review about what they did to my car I’ve gone there for a long time and this is the first time I have had a bad experience.

Great service always and if if they make a mistake or forget something they always make up for it. I will always bring my vehicles here

Just great all around service Great coffee, great porter, great waiting room area Great vehicle turnaround

He was great took care of me like if I was royalty He treated me with alllot of respect

He was nice and personable He was on point with what I needed that day

I have taken my car there over 3 months ago it took almost a month for diagnosis the original reason I took my car was for a gas tank sensor as well which was never fixed I got my car back over a month after and it stopped on me again on the first day they took it back and it was supposedly fixed after a few days and guess what it's still not fixed I haven't had the car long which is a major issue for me and the dealership doesn't want to trade it out but threatening my credit cause I don't want to keep paying for a car that has had trouble since the very first month of having it I'm out of money for rental car fees etc by far worst experience ever