Graff Chevrolet

No communication from service advisor. No response to emails. 2 weeks to be offered a loaner. Asked to speak with manager, still waiting on a call. Overall poor communication.

The dealership do a great job with accommodating my needs and fixing my vehicle within a reasonable timeframe.

Process was simple with no pushing or harassing to make a purchase which was less stressful..

THIS IS TRUCK # 1 STERLING SILVER FROM 4 MONTHS AGO , WAS A 4 X 4 , AND TURBO MAX , PRIOR TOO THE MATCHING WHITE V8 WORK TRUCKS , ONE W/T HAD 1301 MILES WHEN TRADED IN ON A USED GREY 2024 FORD STX 2WD . THE OTHER WHITE ONE WAS ALSO A W/T , BOUGHT FROM LADY SALESPERSON JENNY.....IT WAS A GOOD TRUCK AND ALSO A V8 . INBETWEEN ALL THESE TRUCKS , WAS A LEASED ORANGE 2WD COLORADO.......I AM SOLD ON COLORADOS...THEY ARE SUPER CHEAP ON GAS AND NEVER FEAR A SERVICE LOANER...THEY ARE KEPT UP...I HAD GONE TRUCK KRAZY AT ONE POINT AND IM SURE I MISSED MY FIRST RED SERVICE LOANER , A CREW 2WD LLT/////// IT HAD A COOL RADIO IN IT . I HAVE NEVER HAD ANY SERVICE ISSUES ON MY TRUCKS

Underfilled oil quantity, mechanic didn't speak a lick of English, spilled oil on the engine bay, didn't reset oil life indicator, another employee used a possibly contaminated empty coolent container to fill oil.

THIS IS THE ABSOLUTE BEST CHEVROLET DEALERSHIP NEAR MY HOME IN BENBROOK , TEXAS . I HAVE VISITED HERE WITH MY MOMMA , AND HER BOSTON , TERRIER ON MANY OCCASIONS , PAST AND PRESENT . THIER SERVICE AND DEDICATION IS NEXT TOO NONE OTHER . STAFF IS WELL TRAINED IN HUMANITY , AND COMPASSION . DROVE OFF THE LOT IN YET ANOTHER FINE DRIVING COLORADO CREW CAB FOUR CYLINDER CREAM PUFF . THIS TIME A BLACK ONE WITH TWO WHEEL DRIVE , PLUS ALSO BOUGHT A SECOND NEW TRUCK , ONE WEEK PRIOR , WHICH WAS A REGULAR CAB LONG BED SILVERADO WHITE TRUCK WITH FOUR WHEEL DRIVE . OTHER DEALERSHIP'S , BOAST THAT THEY HAVE BEEN IN THE MIX FOR 100 YEARS , BUT GRAFF CHEVROLET HAS BEEN THERE FROM THE BEGINNING OF TIME . AND I HAVE MADE A PREVIOUS MISTAKE , ONLY TWICE CHANGING HORSES , BECAUSE I FELT THE NEED TO WASTE MONEY ON INADEQUATE VEHICLES , THAT I SHOULD HAVE WAITED ON AND GONE BACK TOO GRAFF . I DID THIS SURVEY ON MY OWN WITHOUT BEING LED BY A CARROT.....IF YOU ARE REALLY WANTING TO GET A SUPREME DEAL , YOU HAVE TOO SET FOOT IN MOTION AND GET YOURSELF TO GRAFF CHEVROLET @ 1405 EAST MAIN STREET . I HAVE BEEN IN A RECENT VEHICULAR ACCIDENT , WHERE THE CAR I WAS DRIVING GOT DESTROYED , BY ANOTHER PERSON WHO DROPPED SOMETHING IN THE FLOOR , AND COLLIDED WITH ME AS A RESULT OF TRYING TO PICK UP AN ITEM , THEY HAD INFACT , DROPPED INTO THE FLOOR OF THIER CAR . CARLOS , DIEGO , AND GERSHEN , ARE TOP NOTCH , AS WELL AS JOE AND RODNEY , IN SERVICE ARE DOUBLE GOOD AT WHAT THEY DO IN THE SERVICE DEPARTMENT OF GRAFF CHEVROLET SERVICE , AND SURE DONT WANT TOO LEAVE OUT WINSTON , OR ALBERT . I HAVE BOUGHT MY FAIR SHARE OF NEW AND USED VEHICLES FROM GRAFF CHEVROLET , IN THE LAST` 6 MONTHS....EVERYBODY NEEDS TO GO VISIT GRAFFF CHEVROLET , AS THEY WILL FEEL AT HOME AWAY FROM THIER HOME.....

Very comfortable waiting room. Christian was very helpful and knowledgeable. Kept me apprised of work being done.

Good quality service at an affordable price. Service advisor was up front about things that needed to be done and not done..

The service was quick and responsive. They kept we aware of what was going on.

Saúl garcia is very friendly y always try to solve the problem faster as possible