Reviews
Destiny was excellent, professional.
Destiny was excellent, professional. Definitely will come back when I’m ready for another vehicle
Destiny was excellent, professional.
Destiny was excellent, professional. Definitely will come back when I’m ready for another vehicle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
the customer service she was very nice I just wanted to
the customer service she was very nice I just wanted to tell her thank you for your great service
the customer service she was very nice I just wanted to
the customer service she was very nice I just wanted to tell her thank you for your great service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are pleased to hear about your positive experience with our team member. Your recognition of her helpful and courteous approach means a great deal to us at Westway Ford. We take pride in providing excellent customer service, and it's wonderful to know that she made such a positive impression during your visit. Thank you for taking the time to share your kind words about the great service you received.
Experienced an unexpected event of not being able to move
Experienced an unexpected event of not being able to move out of the park position. Vehicle was locked in park. Vehicle towed and the Westway Ford magic began. Service experience was above and beyond as usual. Westway has serviced my vehicle since my arrival in Texas which goes back to 2012. Satisfied customer!
Experienced an unexpected event of not being able to move
Experienced an unexpected event of not being able to move out of the park position. Vehicle was locked in park. Vehicle towed and the Westway Ford magic began. Service experience was above and beyond as usual. Westway has serviced my vehicle since my arrival in Texas which goes back to 2012. Satisfied customer!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are delighted to hear about your positive experience with our service team, Carol! Understanding how stressful it can be when your vehicle becomes stuck and cannot shift out of park, we are thrilled that our team was able to provide exceptional service during this challenging situation. Your loyalty since 2012 means everything to us, and we truly appreciate you choosing Westway Ford for your automotive needs throughout your time in Texas. Thank you for recognizing our team's dedication to going above and beyond for our valued customers like yourself!
When I get there Kaitlyn was already there to meet me and
When I get there Kaitlyn was already there to meet me and she took care of me the service was very good it just took a few hours to get it done and I could pay the way I could I like that it helps me a lot thank you KAILYN FORD SHOULD KEEP HER AROUND. THANKS KAILYN
When I get there Kaitlyn was already there to meet me and
When I get there Kaitlyn was already there to meet me and she took care of me the service was very good it just took a few hours to get it done and I could pay the way I could I like that it helps me a lot thank you KAILYN FORD SHOULD KEEP HER AROUND. THANKS KAILYN
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are elated to hear about your wonderful experience with us. It sounds like Kaitlyn provided you with outstanding service from the moment you arrived. We truly value team members who go above and beyond to take care of our customers the way she did for you. Having flexible payment options that work for your situation is something we strive to offer, and we're glad this made your visit more convenient. Your kind words about Kaitlyn's dedication mean so much to us - team members like her are what make Westway Ford special. Thank you for taking the time to share your positive experience.
The bad news: our daughter’s car was “totaled” when she
The bad news: our daughter’s car was “totaled” when she was side-swiped by an 18-wheeler. The good news is that she was not hurt, and we found another Ford Mustang at Westway Ford, 801 W. Airport Fwy. in Irving. (This was our second time to buy a Ford Mustang from Westway.) Rafael Hidalgo, Sales Associate did a great job of making her comfortable, while showing her the features and benefits of the newer car, and arranging a test drive. James Wacker, Sales Manager, worked with us to make the sales price fit within our finances. He and Jorge Alavez in Finance are great folks to deal with! We were able to “do the deal” all in one day, which was the only time we had to buy another car. Bottom line: Our daughter is happy, and was able to drive away in a nice car that she really likes. Thanks, Westway! We’ll see you again next time!
The bad news: our daughter’s car was “totaled” when she
The bad news: our daughter’s car was “totaled” when she was side-swiped by an 18-wheeler. The good news is that she was not hurt, and we found another Ford Mustang at Westway Ford, 801 W. Airport Fwy. in Irving. (This was our second time to buy a Ford Mustang from Westway.) Rafael Hidalgo, Sales Associate did a great job of making her comfortable, while showing her the features and benefits of the newer car, and arranging a test drive. James Wacker, Sales Manager, worked with us to make the sales price fit within our finances. He and Jorge Alavez in Finance are great folks to deal with! We were able to “do the deal” all in one day, which was the only time we had to buy another car. Bottom line: Our daughter is happy, and was able to drive away in a nice car that she really likes. Thanks, Westway! We’ll see you again next time!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The dealership was inviting clean and peaceful The
The dealership was inviting clean and peaceful The ladies room was very nice and too
The dealership was inviting clean and peaceful The
The dealership was inviting clean and peaceful The ladies room was very nice and too
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are honored to hear about your wonderful experience! It means so much to us that you found our dealership welcoming, well-maintained, and comfortable during your visit. Creating a clean and inviting environment where our customers can feel at ease is something we truly care about. We're especially pleased that you appreciated the attention to detail in our facilities, including the ladies room. Your positive feedback motivates our team to continue maintaining the high standards that make every visit a pleasant one. We look forward to serving you again in the future.
The employee did a great job.
The employee did a great job. The Android auto was fixed. My is in good shape now.
The employee did a great job.
The employee did a great job. The Android auto was fixed. My is in good shape now.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are excited to hear that our team member provided excellent service for you. It's wonderful to know that we were able to successfully resolve the Android Auto issue and get your vehicle back in great condition. Your positive feedback about the quality of work performed means a great deal to us at Westway Ford. We appreciate you taking the time to share your experience and look forward to serving you again in the future.
The service there was fantastic and fast and everyone was
The service there was fantastic and fast and everyone was super friendly 10 out of 10 will be returning
The service there was fantastic and fast and everyone was
The service there was fantastic and fast and everyone was super friendly 10 out of 10 will be returning
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are utterly delighted to hear about your wonderful experience with us! Your feedback about our quick and exceptional service truly means a lot to our team. It's heartwarming to know that our staff made such a positive impression with their welcoming approach. We appreciate you taking the time to share your thoughts, and we look forward to providing you with the same outstanding experience when you return.
Great service and very helpful I will let my friends know
Great service and very helpful I will let my friends know about Westway ford yes
Great service and very helpful I will let my friends know
Great service and very helpful I will let my friends know about Westway ford yes
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are overjoyed to hear about your wonderful experience with our team, Martin! Your kind words about receiving excellent service and finding our staff so helpful truly mean the world to us. We're thrilled that you had such a positive visit and are grateful for your trust in choosing us. It's incredibly meaningful to know that you're willing to share your experience with friends and recommend Westway Ford to others. Thank you for taking the time to share your feedback - it motivates our entire team to continue providing the quality service you experienced.
Westway Ford and particularly sales guys Michael Norris
Westway Ford and particularly sales guys Michael Norris and Gilbert Cuellar were very helpful, listened to my concerns and description of the particular Mustang Mach-E that I wanted, and went out and found that car for me. Excellent! Thank you guys✔️
Westway Ford and particularly sales guys Michael Norris
Westway Ford and particularly sales guys Michael Norris and Gilbert Cuellar were very helpful, listened to my concerns and description of the particular Mustang Mach-E that I wanted, and went out and found that car for me. Excellent! Thank you guys✔️
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your wonderful experience with us. We're thrilled that our sales team was able to listen carefully to what you were looking for and successfully locate the specific Mustang Mach-E you had in mind. It's fantastic to hear that Michael and Gilbert provided such attentive service and worked diligently to find exactly what you wanted. Your satisfaction with the process and the outcome means everything to us at Westway Ford. We truly appreciate your business and hope you're enjoying your new vehicle!