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Westway Ford

(1,110 reviews)
Visit Westway Ford
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 7:00am–5:00pm
Sunday Closed Closed
New (469) 706-6938 (469) 706-6938
Used (469) 713-3733 (469) 713-3733
Service (469) 913-1377 (469) 913-1377

Reviews

(1,110 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Westway Ford from DealerRater.

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Great and warm service!

this time Johnny was the face of Ford Westway awesome service. Always on time, and always great enviroment if I decide to wait. I love when I'm immediately acknowledge, and Johnny was great in keeping me informed of what was he doing in the computer or on the phone to provide great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

“Thank you for the positive feedback! We are very happy that you had a great experience at Westway Ford and Johnny was able to help you find the right car. We hope you love your new car, please come back and see us when it needs service.”

Professional and Knowledgeable

Johnny Crecy is my go-to guy at Westway Ford Service. He is always willing to "go the extra mile" to insure my service jobs are completed successfully as well as on time. He will get individual technicians involved to insure a correct diagnosis of my problem. This helps to insure the problem is resolved correctly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

“We first want to thank you for choosing Westway Ford to service your vehicles. We greatly appreciate your business! We strive to provide the best service for our customers.”

Attentive amd Professional

Johnny Crecy has always taken care of my service on all of our companies super duty trucks. He has always been helpful and knowledgeable allowing for our trucks to get in and get the service they need and out as soon as possible.. Such a great guy to deal with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for bringing all your work trucks to Westway Ford for service! We greatly appreciate your business! We strive to provide the best possible customer service, thanks for the positive feedback

Tim Made It Seemless

I took my car in because the check engine light came on. Just like anyone these days, my schedule is jam packed and I needed my car issues resolved quickly. Although Tim explained that were backed up, he would make sure he handled things as fast as possible and he did exactly that!. Tim kept me informed along the way and I had my car back within 24 hours. Tim Myers was friendly, very knowledgeable, and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for brining your car to get serviced at Westway Ford! We strive to provide quick and efficient service and we hope that we got you your car back quickly. Thanks for the positive feedback.

Westway Ford is lucky to have Johnny Crecy in service!

I took my service to Westway Ford a couple years ago after going to another Ford dealership in Dallas for 12 years. I was looking for good service, and I wanted to see the same person on each visit. John Crecy was recommended, and I have not been disappointed. He is professional and personable. He follow ups regularly if I'm waiting on service, and he updates me frequently if I drop my car off. If he says he will call, he does. He is knowlegable and trustworthy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

“Thanks for continuing to come see Johnny at Westway Ford! We strive to treat everyone as if they were family, and greatly appreciate your repeat business and positive feedback!”

Got the job done in a good way

I bought my Ford Expedition at another dealership and became very unhappy with thier service. I came to Westway and really like the way the treat you and address your needs. I will continue to come to Westway and use Johnny Crecy for my service advisor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We first want to thank you for giving the service department at Westway Ford a chance. We strive to provide the best possible service, and I hope that we did for you. We greatly appreciate your business and the positive feedback!

Great Job!!!!!!!!!!!!!!!!!!!

Westway Ford took care of me from start to finish. What I like you can see the work being done. Some dealer take your car to back for a oil change & tire rotation , you don't know if they are rotating your tires are not. The customer service was excellent and friendly . Will go back for oil changes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for the positive feedback, we are very happy that you had a great experience with our service department! We strive to provide the best possible experience for our customers and we greatly appreciate your business.

great staff

Love this place. From day 1, at the time we purchased our vehicles we have been blown away by the staff at Westway. The staff is excellent. They have always treated us with respect and kindness. We highly recommend Westway.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for the positive feedback and the recommendation to do business with us. We are so happy to know that you had a great experience with our staff at Westway Ford! We greatly appreciate your business and hope to see you back some time soon.

T c is great

Went to westway for service and the service is great, T C went about and beyond to get my car ready for the day I was told. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Westway and Johnny Crecy are the only way.

I have been using Westway Ford for several years. Wesyway is the best Ford dealer in the Dallas & Ft Worth area. I have always used Johnny Crecy since my first visit and continue to use Johnny. If you want excellent service see Johnny Crecy & you will be very pleased. He will keep you informed about the service on your car or truck. Thanks for the great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.