Westway Ford

The level of customer service I received today has gained my continued use of Westway Ford. Johnny Crecy made the experience an easy and enjoyable one. He kept me informed and explained every step of the process. Helped me to feel comfortable and a valued customer.

We live in Houston, but bought our vehicle in Irving. Going to Westway was the best new car buying experience I've ever had and me and my husband have purchased several new vehicles. Jose was our salesman in December and then now in August I took our 2015 50th anniversary mustang to a dealership here in Houston a sister company of Westway for record of paint protector and the dealership scratched it and then we noticed a place where the paint was chipping in thr door and the dealership on 290 told us they couldn't do anything. We were going back to Dallas for the weekend and I contacted their service department about it and got thr wonderful T.C. she was awesome. I told her we would be there and she arranged for he service director to be there also and we have got it done and yes the place on 290 could've helped us but oh well. We will drive 3 hours and 45 minutes to get any service done on this vehicle that only has 2500 Mikes on it. Westway's entire team is just super we will defiantly shop here again and again. By the way there service department looks like a giant custom home garage and they make you feel right at home there. Westway Ford is the place to go and also we got our mustang there for almost 20000 yes twenty thousand dollars cheaper than other place for that edition.

I brought my Ford F250 in for and oil change and coolant flush. I had to call several times to ask questions and also get prices because I had to check with my husband before I could do anything. Everyone I spoke with were very helpful and informative. The person who was most helpful though was TC Bagely. I felt she went above and beyond to help me and make sure I was taken care of and because I felt like she actually wanted to help me I went ahead and made and appointment with her to have a coolant flush and oil change. She called me and kept me updated through out the process. She stuck with us from beginning to end. I will definitely go back to WestWay just for the great customer service but TC knocked it out of the ballpark when it came to helping me.

TC provided efficient, friendly service--even though this wasn't going to generate much/any profit. Very satisfied.

Johnny Crecy is always available and a an do level of service without fail. Nothing is ever too much and I appreciate an individual that loves his job.

Johnny provided great service! I came in with my mother, who owns a Honda, and Johnny did not hesitate to provide her with excellent customer service and had her leaving with a smile and very happy with the service her vehicle received. I am not surprised because he always provides me with that same excellent customer service whenever I bring my Ford Focus in!

Johnny provided great service and even had some great ideas on what westway could do to improve my truck felt like more then just a customer

I was very satisfied with the level of service Johnny provided me with from the minute I call to the minute I got to the dealership . He was very profeccional and very well knowledge Johnny is and excellent employee , west way ford is very lucky to have and employee as Johnny I will recommend this dealership to my friends and family for the service Johnny provided for me . Thank you Johnny Crecy for your wonderful work ?? Sincerely Dolores Nolasco

Johnny Crecy has always taken care of my service on my vehicle that I purchased at West Way. He is so helpful, and always puts the customer first. Such a great guy to deal with!

i just want to say my buying experience with WESTWAY FORD was outstanding. They really take very care of the customer. I will referr all my family and friends to WESTWAY FORD. And the facilite is awesome !!!!!