Huffines CDJR of Lewisville

Recently I went into this dealership with the anticipation of purchasing a fully loaded 2019 Dodge Ram Limited. I thought this would an easy process. At first, it was. I was working with Surya and we got financing all setup (I subsequently went with my credit union but not really the point of this review). So they did not have it on the lot, the vehicle I wanted. Surya said they could get it. Well they located one really quickly but it was a demo with 2500 miles on it. I said I didnt want a demo so we went to another truck. Another truck came up and the dealer trade just couldnt be made but this was after Surya told me it was secured. Then a 3rd vehicle came up. The trade was done yet the day I was supposed to go in and sign it was told me to that this was a demo. The salesperson took no blame for this is issue at all. He said repeatedly it was not his fault and do not kill the messenger. It was a comedy of errors of not setting expectations properly and not taking ownership for mistakes. Then at the end it smacked of a bait and switch. I would not trust anything anyone from this dealership says.

This was my first purchase of a vehicle, the attention that I received from Mr. Terry Layman was of the absolute best . He worked with the banks to get me a great deal on financing he was very attentive to everything I would ask even went as far to get me a great insurance policy. That speaks volumes and shows that he is dedicated. I hope to work with him again in the near future and/or with the dealership. I would recommend him or the dealership to anyone that reads this. Thank you..

This would be my 3 new vehicle I purchase from David Webb not to count the 3 used vehicle I have purchased from Darrel Smithy in Used cars . I am always treated with respect of my time and given more than I expected on my trade . Great group of guys and gals .

I knew coming in what vehicle I wanted. Rachel e- mailed me that it was available and at what price. Even sent pictures.... Cool. Made an appointment and it took less then 2:30 hours to purchase add some accessories and drive away. Will recommend Racheal and the dealership. Great experience.

My husband and I couldn't be more pleased with our buying experience with Rick Wilson. He was very professional in every way.. quick response to my questions and concerns. Will refer to him and Jeff as well as returning for our next purchase!

Surya exceeded our expectations! He meet our price on our trade in. He found the Jeep with the options and color we wanted at another dealership. He had it delivered for review on the day we arrived. He did not haggle on pricing, just gave us all the rebates and discounts we were eligible for, upfront. Then he had the vehicle detailed and finally, he delivered it to my house on a Sunday afternoon, personally. He was personable and joked with us in a friendly, professional manner. Every person in the dealership that we passed or came in contact with said "hello" or "welcome". You cannot ask for better service.

Came in any after hours and found Joe still there and was willing to work with us on purchasing a vehicle after waiting for what seemed like forever on an insurance settlement. Filled out everything online and came in and drive off with our new vehicle within 30 minutes.

We placed our order for a new vehicle at Huffines. We went there as this is the second vehicle we are purchasing. The first one, at this dealership, was a terrific experience so we came back here for the second one. Our salesperson, Nabil Seyam, was terrific. He has moved to a different position at the dealership now.

Went into the dealership to look at a truck yesterday and Rick Wilson helped us out. He was informative, attentive and not pushy. There were some cosmetic issue with the truck and Huffines has offered to take care of it and give me a loaner car while they have the truck. I would highly recommend Rick and the Huffines group for any car buying needs, they have a new customer for life.

We stopped at Huffines on a swelteringly hot afternoon and lucky for us Rick came to greet us. We were all sweating and hot, but he took the time to find what were looking for before we headed in. We test drove a few trucks before they closed and decided we liked the Ram truck but we needed runners for it. My husband went back the next day and Rick helped him go over options for installing the runners. He was very patient, never pushy or condescending. It was like buying a car from an old friend. He saw us all the way through the process and even took the time to text me pictures of our truck once the runners had been installed. Our experience with Bruce in finance was also great! He took the time to explain everything and go over our options. We will definitely come here again for our next vehicle.