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Huffines CDJR of Lewisville

(2,188 reviews)
Visit Huffines CDJR of Lewisville
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2018 state dealer award
View 9 awards
2018 state dealer award
2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 568-4178 (888) 568-4178
Used (877) 250-6421 (877) 250-6421
Service (888) 604-2189 (888) 604-2189

Reviews

(2,188 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Huffines CDJR of Lewisville from DealerRater.

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I worked with Bruce Chatterjee to locate and purchase my...

I worked with Bruce Chatterjee to locate and purchase my 2013 Jeep Wrangler Unlimited (Sahara edition). Bruce was very helpful throughout the entire process -- from answering questions about the various options to finding a Jeep matching my list of specifications in another city. I would highly recommend Bruce and this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to leave this great feedback! I am happy to hear that Bruce was helpful during your car-shopping visit and was successful in finding the car you wanted. Our number one goal is providing the best customer service and achieving 100 percent customer satisfaction. We hope to see you for your future automotive needs! Be sure to connect with us on Facebook and Twitter for exclusive content! Thanks again for the review and congratulations on your new Jeep Wrangler! Best, Steve Baine General Manager

I have been buying cars for about 15 years now and...

I have been buying cars for about 15 years now and working with this salesman - Joe Koubek - was by FAR, the best experience ever. Joe was incredibly up front, sincere and genuine. This is the first time I did not feel taken advantage after a car purchase. I would and will recommend Joe to anyone who asks about cars & dealers. Joe went above and beyond the call of duty and responsibility. I only wish I had another car to buy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this review! Quality customer service is at the very top of our priority list and I am grateful to hear Joe, and our entire staff, was so accommodating during your purchase! Congratulations on your new vehicle and thank you for your business, as well as your recommendation! We look forward to working with you in the future. In the meantime, be sure to like and follow us on Facebook and Twitter for exclusive deals and content! Best, Steve Baine General Manager

I had an amazing experience using this dealership. It...

I had an amazing experience using this dealership. It was my very first new car, and they were nothing but helpful in making sure I got exactly what I wanted. I am beyond in love with my new Jeep, and will definitely be going back when it's time for my husband's new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Oh behalf of the entire Huffines team, I would like to thank you for taking the time to share your feedback, and say congratulations on your first Jeep! Our number one goal is providing each customer with the best car-shopping experience, and I am glad to hear our team was helpful and accommodating during your visit. We hope to see you for your future sales or service needs! If you have not already, be sure to find us on Facebook and Twitter for exclusive updates and offers. Thanks again for the review and rating, Steve Baine General Manager

We went to this dealership after having the Bad and Ugly...

We went to this dealership after having the Bad and Ugly experiences elsewhere. I found this sight after some obviously shady practices another dealership tried to employ. We new that we wanted a used Chrysler T&C and felt we had our pick since several area dealerships had similarly equipped models. We found 3 to choose from on their website all equally equipped. Called one was sold two remained. My wife went in while I was working to test drive since it would be her van. They let her take it all alone, no salesman distracting you with finance questions. She showed it to me then drove back. Negotiations went smooth. Even though my wife does not like to do it, she was able to text back and forth with me and pretty much had a deal set up before I was able to join her. Ruben was very polite throughout the whole process. When I arrived we were already set up with financing through our bank, so the purchase process was done in a matter of a couple hours. In fact we only had to wait on the clean up/ detail and performance of a recent recall. The only negative I could say is that they did push that they could get a better rate. Each person we dealt with asked twice. They also pushed on the service contract but that was more to be sure I couldn't claim that it was not offered. Overall one of the best car buying experiences I have had out of more than 10 vehicles purchased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for this great feedback and congratulations on your new car! We're proud to offer our customers a pressure-free shopping experience in addition to exceptional customer service. I am glad to hear Ruben took such great care of you throughout your entire car-purchasing experience. We hope you are still enjoying your new purchase and look forward to working with you again in the future. In the meantime, be sure to like and follow us on Facebook and Twitter! Best, Steve Baine General Manager

Hamed was very helpful to me, especially on the phone as...

Hamed was very helpful to me, especially on the phone as I did not have the time to spend at the dealership. He also used texting to help in commnunicating. We closed the deal on a Friday which was his day off and he did this without any indication that this was a inconvienence. I appreciate him going out of the way to help me get the deal done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I would like to thank you for taking the time to write this review! Hamed is a huge asset to our team, and he will be pleased to hear he portrayed our commitment to quality customer service! If we can help you in any way further, please don't hesitate to ask! We look forward to seeing you for your future automotive needs. If you have not already, be sure to connect with us on Facebook and Twitter. Sincerely, Steve Baine General Manager

The team at Huffines Lewisville are "Award...

The team at Huffines Lewisville are "Award Winning" in my book at least! I started my Jeep search at another Dealer in the area. I was very particular about a 2Door Jeep Rubicon, it had to be Black/Black with a manual transmission. I had a 2011 Rubicon for a trade. The Dealer had to be willing to swap out my existing wheels/tires, front bumper and rock rails, all were custom items I wanted on my New Rubicon. It seems that most Rubicons have an automatic transmission, and the manuals are hard to find. Dealership #1 did not have any manuals, so I was prepared with choices of Rubicons I found on the internet for possible purchase. They called the other Dealership #2 to see if my first choice was available. They had assured me that the Jeep was available and they could pick it up Monday.(this was Sat.) A deposit was paid to secure the vehicle. Two days later, it turns out that Dealership #2 had installed $6,000 worth of add-ons, such as larger tires, lift kit etc... That nobody knew about! This made the deal not affordable. No one at either dealership did not even apologize to me for the botched deal, but Dealer #1 said they will continue to search for another Jeep. One of the other Jeeps I found in my own search was at Huffines in Lewisville. Since my deal fell through, I contacted Josh about that particular Rubicon. He was very up front with me, and told me that the Jeep had been sold Friday. So while I was dealing with those clowns, at Dealer #1, my second choice was sold. I told Josh my disappointing story, and he assured me nothing like that would happen under his watch. He expressed that he wanted my business, and would make it worth my while with a pleasant professional transaction. Josh found 4 options for me in 20 minutes. He had already secured two of them. I had to choose one, and Josh had it in Dallas the next day. Huffines price of the New Rubicon was unbeatable, and my trade in value was excellent! The parts swap with the wheels/tires, bumpers and rock rails went great with thier Service department. They even gave me a loaner car to take home and to work the next day, so they could make my new Rubicon perfect & right, just the way I wanted it. I picked it up the next day, everything went smooth. My new Jeep looks and runs great. Josh bent over backwards for me to make this deal happen. He even threw in a free window tint just because I had a bad experience with one of his competitors. If you want a good price, great trade in value, professional, courteous, friendly service with a pleasant final transaction, see Josh Dulock at Huffines of Lewisville. Don't go see those other clowns at some other Dealership, talk to Josh!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your recommendation and your recent Jeep purchase! We strive for total client satisfaction throughout the purchase process and during your vehicle ownership. Our team wants to provide, not only a great deal, but the best information so you can be assured you're making the right decision. We're thrilled you had a good experience with Josh! Enjoy your new Jeep and please let us know if you need anything! Best, Steve Baine General Manager

This is our second car to buy from Josh. He always makes...

This is our second car to buy from Josh. He always makes buying a car enjoyable. Plus, he goes out of his way to make sure everything is the way we wanted it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive feedback! At Huffines, we understand that buying a car is stressful, therefore we strive to make each visit as hassle-free as possible. I am happy that Josh has been successful at conveying this to you at each of your purchasing appointments. Thanks for your continued business! We look forward to serving your automotive needs in the future. If you have not already, be sure to connect with us on Facebook and Twitter for updates and offers. Best, Steve Baine General Manager

Henry was quick to understand our purchasing needs and...

Henry was quick to understand our purchasing needs and the questions/concerns at hand throughout the selection process. Once we chose our vehicle and it was time to move on to financing Johnny was very courteous, professional and in my opinion fair. We did have a minor issue at delivery, but Craig and Johnny got it taken care of in a very acceptable time frame; in the end we are very happy not only with our new vehicle but with the staff and experience at Huffines, as well. We have a teenage daughter that will be driving soon and wants a Jeep just like her dad... it is very likely that we will be visiting Huffines again. Of all my vehicle purchases (and there are a few of them ;)) this one has by far been the easiest process with the most agreeable outcome. Highly recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for taking the time to leave this feedback! We always love hearing from our customers. At Huffines, we strive to create a relaxing and accommodating environment for each visit, whether purchasing a new vehicle or getting your car serviced. I am glad that Henry, Craig and Johnny were able to create this for you during your purchase. Be sure to come back for any of your automotive needs! Sincerely, Steve Baine General Manager

Truly a quality experience. We will return again to...

Truly a quality experience. We will return again to Huffines and request TJ Layman, his people skills are outstanding. Our overall take away is one of our best in dealing with a dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your experience with us! Our number one goal is great customer service and I am happy to hear that TJ was able to deliver this to you. He is a quality member of the Huffines team. We hope to see you at future sales or service visits! Thanks again for the review and rating! Best, Steve Baine General Manager

Over the last 15 years I have purchased around 7 new...

Over the last 15 years I have purchased around 7 new vehicles from the Huffines auto dealerships, most recently two Jeep wranglers. One was a 4 door Rubicon and the other a 2 door sport. While the first purchase had some issues our second was flawless. The Huffines staff bent over backwards to put us in our second new jeep. For our second jeep, we initially wanted gecko, then commando green and we settled on the Deep Cherry. Through the process the staff was patient and took the color changes in stride. Unfortunately, Deep Cherry is no longer in production plus we wanted a manual transmission which made the search difficult. While searching on the internet my wife and I saw a deep cherry red 2 door with a soft top at Huffines in Plano ---- I sent an email to Steve asking if that one was still available. The next day I received an email with pictures of the jeep and it was now in Lewisville waiting for us !! I stopped by the next day and took it for a spin; once I returned from the test drive we spent just a few minutes negotiating a price. I ask Steve if it would be ok to wait until the next day so my wife would be present and he replied he would hold it as long as I needed. My wife and I showed up the next day, spent just a few minutes with finance and we were done! When we took delivery the Jeep looked as if it was just driven off the showroom floor. I want to thank Mike Biggers, Steve Bain and Josh Dulock for such excellent service. I look forward to doing business with ya’ll in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Mr. Landry, Per our conversations, I want to re-iterate that I truly apologize for the wasted time you experienced during your purchase. As the General Manager of Huffines CJDR Lewisville, I take every situation to heart and want every customer to be extremely satisfied. Unfortunately, in your case, we dropped the ball from the start and were unable to right the ship until the very end. We will always strive for 100% satisfaction, and although that may not be possible it will always be our passion to achieve. It is our goal to treat every customer like they want to be treated and we obviously missed the mark with your business. For that I sincerely apologize. You have been a very loyal customer to the Huffines Auto Dealerships and I thank you for that. I also want to thank you for making us aware of your concerns. All concerned parties are aware of this situation and we will make every effort to be certain that this does not happen in the future. If there is a possibility for me to make amends it would truly be appreciated. Steve Baine Huffines CJDR Lewisville General Manager 972-538-4112