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Huffines CDJR of Lewisville

(2,188 reviews)
Visit Huffines CDJR of Lewisville
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2018 state dealer award
View 9 awards
2018 state dealer award
2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 568-4178 (888) 568-4178
Used (877) 250-6421 (877) 250-6421
Service (888) 604-2189 (888) 604-2189

Reviews

(2,188 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Huffines CDJR of Lewisville from DealerRater.

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Exceptional service

The staff all insure that you are all taken care of and informed of each step of the service process. They are all very knowledgeable and willing to help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service

They took care of the car and gave me a loaner (which I would've expected since it was three recall items), however got it done almost two days quicker than expected. Very easy to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience

Came in without an appointment for an oil change and tire rotation. Was done in about an hour. Chris Tucker was great. Came by as I was checking out at the cashier to let me know my car was already out front ready to go. Much improved over my last visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Treated with respect.

I’d researched vehicles, options, pricing, etc. for several weeks. On my first visit to the dealership, I let Hamed know I had 1/2 hour before my girls and I had to leave but wanted to see a Ram 1500. He got us into a truck and on a test drive in minutes, and had us back at his desk and ready to leave in 1/2 hour exactly. We exchanged several emails, texts, and calls over the following week as I narrowed down the most critical features, since the Ram 1500 was clearly at the top of the list. Hamed made a few suggestions and was really respectful of my “must have” list. I never felt rushed or hounded, there was no “what will it take to put you in a truck today” but genuinely good conversations. I brought my husband along to test drive the Ram 1500 before final negotiations, and he felt the same way about the final buying process. I’d definitely recommend Hamed for your new car/truck buying process!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fixing the mistakes of another shop

Huffines Lewisville was awesome. They took my car in on a weekend after it had broken down on the highway because of the horrible warranty work done to my car at a different shop. Within about 4 days they had my car up and running again. Compare that to the month that the other dealership had my car where they created problems instead of fixing them, the difference was night and day. Very professional shop, I'll 100% go back for anything I need. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Superior Service

I brought my car in to have the check engine light cleared and my state inspection done. They got the light turned off but I had to drive it for a few days to reset the monitors. We I brought it back in they had the state inspection completed within 15 minutes. I still had the rest of my day to enjoy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Service

I've had my 3500 in twice at Huffines and both times received excellent service. Friendly staff from the front to the back and every detail thought of. They were great at communicating and follow-thru. We have several other trucks and will be changing all our service needs over to Huffines. Thank you Paul, Jerry and team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

EXCELLENT COMMUNICATION

THEY KEPT IN CONTACT WITH ME EVERY STEP OF THE WAY, AND WENT OUT OF THEIR WAY TO GET MY VEHICLE DONE EARLIER THAN EXPECTED WHICH WAS MUCH NEEDED, EXCELLENT CREW

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Go see Jerry Castaneda for the best service at Huffines

:0) Very happy to know I can take my two cars to Jerry Castaneda and he will take treat us fairly and get the job done right the first time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Amazing

The staff at Huffines made us feel at home. Made us feel like we had great friends. we appreciate everything you've done and thank you for helping us get into this 2019 Dodge Ram 1500 with a Hemi Lonestar. If I was to come back and get a truck or a vehicle I would come back to Huffines of Lewisville. Thank. you guys for being honest. A big thank you to JT and Jeff the finance guy and a big thank you to the Medieval Time guy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.