Reviews
Exceptional service
The staff all insure that you are all taken care of and informed of each step of the service process. They are all very knowledgeable and willing to help.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service
They took care of the car and gave me a loaner (which I would've expected since it was three recall items), however got it done almost two days quicker than expected. Very easy to deal with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience
Came in without an appointment for an oil change and tire rotation. Was done in about an hour. Chris Tucker was great. Came by as I was checking out at the cashier to let me know my car was already out front ready to go. Much improved over my last visit.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Treated with respect.
I’d researched vehicles, options, pricing, etc. for several weeks. On my first visit to the dealership, I let Hamed know I had 1/2 hour before my girls and I had to leave but wanted to see a Ram 1500. He got us into a truck and on a test drive in minutes, and had us back at his desk and ready to leave in 1/2 hour exactly. We exchanged several emails, texts, and calls over the following week as I narrowed down the most critical features, since the Ram 1500 was clearly at the top of the list. Hamed made a few suggestions and was really respectful of my “must have” list. I never felt rushed or hounded, there was no “what will it take to put you in a truck today” but genuinely good conversations. I brought my husband along to test drive the Ram 1500 before final negotiations, and he felt the same way about the final buying process. I’d definitely recommend Hamed for your new car/truck buying process!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fixing the mistakes of another shop
Huffines Lewisville was awesome. They took my car in on a weekend after it had broken down on the highway because of the horrible warranty work done to my car at a different shop. Within about 4 days they had my car up and running again. Compare that to the month that the other dealership had my car where they created problems instead of fixing them, the difference was night and day. Very professional shop, I'll 100% go back for anything I need. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Superior Service
I brought my car in to have the check engine light cleared and my state inspection done. They got the light turned off but I had to drive it for a few days to reset the monitors. We I brought it back in they had the state inspection completed within 15 minutes. I still had the rest of my day to enjoy!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Service
I've had my 3500 in twice at Huffines and both times received excellent service. Friendly staff from the front to the back and every detail thought of. They were great at communicating and follow-thru. We have several other trucks and will be changing all our service needs over to Huffines. Thank you Paul, Jerry and team!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
EXCELLENT COMMUNICATION
THEY KEPT IN CONTACT WITH ME EVERY STEP OF THE WAY, AND WENT OUT OF THEIR WAY TO GET MY VEHICLE DONE EARLIER THAN EXPECTED WHICH WAS MUCH NEEDED, EXCELLENT CREW
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Go see Jerry Castaneda for the best service at Huffines
:0) Very happy to know I can take my two cars to Jerry Castaneda and he will take treat us fairly and get the job done right the first time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Amazing
The staff at Huffines made us feel at home. Made us feel like we had great friends. we appreciate everything you've done and thank you for helping us get into this 2019 Dodge Ram 1500 with a Hemi Lonestar. If I was to come back and get a truck or a vehicle I would come back to Huffines of Lewisville. Thank. you guys for being honest. A big thank you to JT and Jeff the finance guy and a big thank you to the Medieval Time guy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
