Huffines CDJR of Lewisville

My Jeep had a terrible wobble when I hit 55 mph. The Jeep was inspected and no problems were found other than the mass of dried mud inside the front left wheel.

I’m an experienced car buyer who does a lot of research prior to purchasing used cars/trucks. I research the make model and year vehicle, specific car histories, and search 100 miles from my location using web sites like carguru, truecar, autotrader, etc. I get as familiar with a prospective car as I can before I go see it. Where I fall short is usually finding a dealer sale person that I click with and find super helpful. I either get a go by the cheesy sales person instructional book someone must have published at some point (e.g., shows me the feature to get weather on the smart radio system and ignores any functional/practical buying criteria), or I get a person that knows nothing about nothing. When I met Joe, my expectations were low... however I was super wrong. Joe was level headed, collaborative, responsive, knowledgeable, professional, and made my experience one of a kind. He went out of his way to help show me pictures before I drove out to his site, he listened to me, and he answered all questions honestly and clearly. He knows what a car buyer is thinking and is transparent in the sales process. He is what you would hope any dealer sales person should be. I never knew of Joe before I contacted the dealership but I have no issue recommending him to anyone that wants to work with an experienced and straightforward professional. Great job Joe! Thanks for the great customer experience and getting me (my son) into a great truck.

Never heard of a master cylinder going out with less than 48K miles but the service was excellent. Free tow and brand new rental truck didn't hurt either.

Trey has taken good care of me so far. The truck still has a problem and I will be reaching out to him tomorrow to get it back in for so warranty work on the repairs that were done a week ago. It’s better but still not totally right.

Scheduled recall which went great. Service advisor had no customer service skills and was actually rude. Recall work completed. Had asked to look at a couple of other issues. He called back two days later and notified me there would be a charge. I let him know I had an extended warranty, he said he showed none in system. I contacted the dealer where vehicle was purchased. They confirmed. Will be taking it to them for repair even though it is not convenient.

Everyone I dealt with provided excellent customer service and what I appreciated the most is that they were very respectful of my time. I needed to get in and out quickly when I dropped off and picked up my vehicle and they delivered. My Grand Cherokee was serviced in 2-3 days as anticipated. Very satisfied with my experience. Thank you!

I order a new build and the communication was great throughout the process. Everyone was knowledgeable from sales, to accessories, to contract. Highly recommended this dealership and Surya.

Warranty work was completed on time and the first time. They completed a multi-point inspection too. Have been dealing with Huffines for over 15 years.

The service writer was very helpful and called back when he said he would. Beyond the warranty repair, I had an issue with a foglight out. Turned out to be a loose connection. Repaired at no additional cost. Awesome service.

Got the annual check up and oil change. Did Not have to make appointment. Just show up when convenient for me. Service was fast and only had to wait a little while. Everyone is very pleasant to deal with.