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Bob Tomes Ford

(2,501 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:30am–7:00pm
Tuesday 8:30am–9:00pm 7:30am–7:00pm
Wednesday 8:30am–9:00pm 7:30am–7:00pm
Thursday 8:30am–9:00pm 7:30am–7:00pm
Friday 8:30am–9:00pm 7:30am–7:00pm
Saturday 8:30am–8:00pm 7:30am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award
New (214) 504-2586 (214) 504-2586
Used (214) 310-1554 (214) 310-1554
Service (214) 310-1736 (214) 310-1736

Reviews

(2,501 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Tomes Ford from DealerRater.

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Easy buying process got exactly what I wanted as well in

Easy buying process got exactly what I wanted as well in a timely manner and fashion

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

tscryba, thank you for sharing 5-stars! We're glad to hear you got exactly what you wanted! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

Thank you for getting my car in today for service.

Thank you for getting my car in today for service. Am concerned that the inspection did not see inspection was due this month

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Deb.blencowe, thank you for sharing 5-stars and noting a great experience servicing with us! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

Everyone was so helpful when I needed a new car on the

Everyone was so helpful when I needed a new car on the spot. I felt really well taken care of considering how nervous I was buying a car for the first time. Nothing felt dishonest or shady and that’s my biggest fear of car dealerships. My new escape is a very smooth and safe ride and I was able to drive it off the lot on the same day :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

DWBB77, thank you for sharing 5-stars! We're pleased to hear our team is helpful and provided a great experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again and congratulations on your new Escape!

Zach was great, he was very attentive and accommodating.

Zach was great, he was very attentive and accommodating. This is the second vehicle I’ve purchased from this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Christopherclark5, thank you for sharing 5-stars and noting a great experience working with Zach in sales. We appreciate you returning to shop with us again. Enjoy the new ride! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

Kamden was amazing and helped me get out of a vehicle and

Kamden was amazing and helped me get out of a vehicle and into another with no hassle. He was very kind and understanding.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

alexis28, thank you for sharing 5-stars and noting Kamden was amazing! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

Good until price negotiations.

Good until price negotiations. Transparency was not provided in discussions, differences in dealer add ons fees presented vs what was initially included, not returning customer keys during negotiations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

CASEY.DAVIS05, thank you for sharing 4-stars and noting constructive praise regarding the negotiating process. We appreciate your transparent feedback and want you to know we will be passing it along to our senior leadership. We look forward to serving you again next time and working to earn the 5th star. Thanks again. Take care!

Great customer service!

Great customer service! Had no issues or complaints buying my dream truck, the 2025 Ford Raptor!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

mpaige2, thank you for sharing 5-stars and noting a great experience shopping for a 2025 Raptor! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

The attitude was good and the issue was handled promptly,

The attitude was good and the issue was handled promptly, but the promised car color was not delivered.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

bowendeng, thank you for sharing 5-stars and noting our staff had a good attitude and the issue that popped up was handled promptly! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

Very good experience with minimal back and forth and

Very good experience with minimal back and forth and reasonably quick transaction - as well as good product selection !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

chris, thank you for sharing 5-stars! We're glad to hear our team provided a good experience! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

There were some hiccups, but all were promptly addressed.

There were some hiccups, but all were promptly addressed. We got the perfect truck for our needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Sharon, thank you for sharing 5-stars! We're pleased to hear that despite some hiccups, our team promptly addressed them and helped you find the perfect truck! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!