Reviews
They advertise a good price on a pre-owned to get you to
They advertise a good price on a pre-owned to get you to show up. Then they throw in a mandatory $1487 "dealer package" fee, which is completely bogus (60 day paint protection??" They refused to accept any offer even close to their own advertised price + TT&L. They had the gall to tell me most dealers charge MUCH more in dealer fees, some as much as $8,000. How stupid do they think I am?? Crooks.
They advertise a good price on a pre-owned to get you to
They advertise a good price on a pre-owned to get you to show up. Then they throw in a mandatory $1487 "dealer package" fee, which is completely bogus (60 day paint protection??" They refused to accept any offer even close to their own advertised price + TT&L. They had the gall to tell me most dealers charge MUCH more in dealer fees, some as much as $8,000. How stupid do they think I am?? Crooks.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
It's regrettable to hear that you feel this way about your recent experience. We understand your frustration. We value honest feedback from our customers as it helps us improve our processes. We would appreciate the opportunity to discuss your experience further and address your concerns directly. Please contact Derrek Hooser, our Sales Manager, at Dhooser@ReliableChevrolet.com so we can work toward a better resolution.
Richard provided prompt service.
Richard provided prompt service. He acknowledged my presence and was friendly. Total cost of service was below the amount quoted. I definitely will return. Great job!
Richard provided prompt service.
Richard provided prompt service. He acknowledged my presence and was friendly. Total cost of service was below the amount quoted. I definitely will return. Great job!
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- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are overjoyed to hear about your positive experience! It sounds like Richard truly made a difference by providing you with quick and attentive service. We are pleased that he made you feel welcomed from the moment you arrived and maintained a warm approach throughout your visit. It is wonderful to know that your service costs came in under the original estimate - we believe in fair and transparent pricing for all our customers. Your feedback about Richard's attentiveness and the overall value you received means so much to our team. We look forward to serving you again in the future and continuing to provide the quality service you deserve.
Outstanding from start to finish!
Outstanding from start to finish! Brian Prosser helped me with looking and leasing a 2026 Equinox. There was no high pressure tactics or gimmicks. He took his time to show me the vehicle and drive it. On the purchase price, again...no gimmicks or games. Once the price was agreed upon and the trade in valued, the deal was complete. Nico Anwary was the finance advisor we used. We had used Nico before and preferred him to anyone else. He was very straight forward on the leasing price and recommendations of care for the vehicle. No games/gimmicks. He took his time and answered all of my questions/concerns.
Outstanding from start to finish!
Outstanding from start to finish! Brian Prosser helped me with looking and leasing a 2026 Equinox. There was no high pressure tactics or gimmicks. He took his time to show me the vehicle and drive it. On the purchase price, again...no gimmicks or games. Once the price was agreed upon and the trade in valued, the deal was complete. Nico Anwary was the finance advisor we used. We had used Nico before and preferred him to anyone else. He was very straight forward on the leasing price and recommendations of care for the vehicle. No games/gimmicks. He took his time and answered all of my questions/concerns.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review! We are thrilled to hear about your exceptional experience from beginning to end. Your feedback about the straightforward approach without any pressure tactics or games truly reflects our commitment to honest and transparent service. It sounds like you received excellent guidance while exploring and test driving your new 2026 Equinox, and we are delighted that the pricing process was handled so smoothly. We appreciate you highlighting the thorough and patient approach taken during your financing experience, especially the clear explanations and thoughtful vehicle care recommendations you received. Your trust in returning to work with our team again means everything to us. We are grateful for customers like you who recognize our dedication to providing genuine, no-nonsense service at Reliable Chevrolet.
Worst dealership.
Worst dealership. Avoid like the plague. They also like to throw their crappy bumper stickers onto vehicles without their permission.
Worst dealership.
Worst dealership. Avoid like the plague. They also like to throw their crappy bumper stickers onto vehicles without their permission.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your feedback is invaluable to us. We would appreciate the opportunity to discuss this directly with you. Please contact Derrek Hooser, our Sales Manager, at Dhooser@ReliableChevrolet.com so we can address your concerns properly.
Went to get the oil changed and a few other things.
Went to get the oil changed and a few other things. Maria was very helpful and friendly. When I aske if Reliable replaces windshield, she lead me through what they would do and how much it would cost to replace. Very nice experience
Went to get the oil changed and a few other things.
Went to get the oil changed and a few other things. Maria was very helpful and friendly. When I aske if Reliable replaces windshield, she lead me through what they would do and how much it would cost to replace. Very nice experience
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your positive experience with us, Sherry! We are delighted to hear that you had such a wonderful visit while getting your oil change and other services completed. It brings us great joy to know that Maria provided you with the helpful and friendly service you deserved. We appreciate you highlighting how she took the time to walk you through our windshield replacement process and provided clear information about the costs involved. Your feedback about having a very nice experience means so much to our team. We look forward to continuing to serve you with the same level of care and attention.
They always take care of me in a timely manner and offer
They always take care of me in a timely manner and offer a waiting room to relax while my car is being serviced. Great customer service! That?s the reason I always come back.
They always take care of me in a timely manner and offer
They always take care of me in a timely manner and offer a waiting room to relax while my car is being serviced. Great customer service! That?s the reason I always come back.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your wonderful experience with us, Evelin! We are delighted to hear that our team consistently provides you with prompt service and that you find our waiting area comfortable during your visits. Your kind words about our customer service mean so much to us. We truly appreciate your continued trust in us for your automotive needs. It is customers like you who make our work so rewarding, and we look forward to serving you again in the future.
Lizzie Rauda was extremely helpful throughout the process
Lizzie Rauda was extremely helpful throughout the process of selling my car. She made everything smooth and easy.
Lizzie Rauda was extremely helpful throughout the process
Lizzie Rauda was extremely helpful throughout the process of selling my car. She made everything smooth and easy.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words about Lizzie and your experience with us. We are delighted to hear that she made the process of selling your car smooth and easy. Our team strives to provide exceptional service, and it’s rewarding to know we met your expectations. We look forward to serving you again in the future!
If I could give this company a negative review I would.
If I could give this company a negative review I would. This has been the absolute worst experience I have had with purchasing a vehicle. From the non responsiveness of the managing partner Dave Anderson, to Derek Hooser and the pre-owned sales manager Mark Lawrence. If you are looking to purchase a vehicle please go somewhere else. They add fees that are not advertised this fee changes every month they will tell you it’s the cost they put into making the car ready, in reality they did not do anything and they are adding junk fees to the consumer. Worst company ever!
If I could give this company a negative review I would.
If I could give this company a negative review I would. This has been the absolute worst experience I have had with purchasing a vehicle. From the non responsiveness of the managing partner Dave Anderson, to Derek Hooser and the pre-owned sales manager Mark Lawrence. If you are looking to purchase a vehicle please go somewhere else. They add fees that are not advertised this fee changes every month they will tell you it’s the cost they put into making the car ready, in reality they did not do anything and they are adding junk fees to the consumer. Worst company ever!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Dear Nikkie, thank you for taking the time to share your experience with us. We genuinely value all feedback as it helps us improve our services. We are committed to providing an exceptional vehicle purchasing experience and are disappointed to hear that we fell short in your case. Your concerns regarding communication and the fees associated with your purchase are important to us. We would appreciate the opportunity to discuss this matter further and address your concerns directly. Please reach out to Derrek Hooser, our Sales Manager, at Dhooser@ReliableChevrolet.com so we can work towards a resolution. Thank you again for your feedback. We hope to hear from you soon.
Avoid this dealership.
Avoid this dealership. They advertised a used 2017 Ford C-Max Hybrid (VIN 1FADP5AUXHL107262) for $9,992 online. When we arrived, they presented an out-the-door price of $13,000, which included a hidden $1,887 "vehicle reconditioning fee" not disclosed in the online listing. This represents a $3,000 difference from the advertised price, a 30% increase. This practice, involving a significantly lower advertised price followed by substantial undisclosed mandatory fees, is consistent with bait and switch tactics that the Texas Deceptive Trade Practices Act (DTPA) aims to prevent. When we asked for an itemized breakdown to understand their OTD price, the sales manager Mario Perez and salesperson Johnny Becerra immediately became aggressive. They stated they only provided breakdowns for those "buying now" and implied we were not serious buyers, despite our insistence that we had the cash readily available and were willing to finance if needed. When they finally relented and gave us an itemized breakdown, we noted the $1,887 "vehicle reconditioning fee." Johnny explained this was a mandatory fee applied to all vehicles to prepare them for sale (oil changes, tires, detailing). We questioned why this work wasn't built into the original price and why the fee was so high when the backup camera was still cloudy and there was a dent in the bumper (both visible in their online listing photos). Another customer's review for a like-new 2024 Corvette indicated the same $1,887 fee was added, showing the same $1,887 fee is applied regardless of the actual extent or quality of work performed. When pressed on these fees, Johnny Becerra stated that "all dealerships add it" and that if they didn't, "no one would come in," which we believe further demonstrates their non-transparent pricing strategy. When I used a calculator to verify their figures, Johnny attempted to gaslight us by stating we were "just punching in random numbers." Reliable Chevrolet's pricing is dishonest, and their business practices are disrespectful and unethical. Do NOT waste your time, energy, and hard-earned money with this dealership.
Avoid this dealership.
Avoid this dealership. They advertised a used 2017 Ford C-Max Hybrid (VIN 1FADP5AUXHL107262) for $9,992 online. When we arrived, they presented an out-the-door price of $13,000, which included a hidden $1,887 "vehicle reconditioning fee" not disclosed in the online listing. This represents a $3,000 difference from the advertised price, a 30% increase. This practice, involving a significantly lower advertised price followed by substantial undisclosed mandatory fees, is consistent with bait and switch tactics that the Texas Deceptive Trade Practices Act (DTPA) aims to prevent. When we asked for an itemized breakdown to understand their OTD price, the sales manager Mario Perez and salesperson Johnny Becerra immediately became aggressive. They stated they only provided breakdowns for those "buying now" and implied we were not serious buyers, despite our insistence that we had the cash readily available and were willing to finance if needed. When they finally relented and gave us an itemized breakdown, we noted the $1,887 "vehicle reconditioning fee." Johnny explained this was a mandatory fee applied to all vehicles to prepare them for sale (oil changes, tires, detailing). We questioned why this work wasn't built into the original price and why the fee was so high when the backup camera was still cloudy and there was a dent in the bumper (both visible in their online listing photos). Another customer's review for a like-new 2024 Corvette indicated the same $1,887 fee was added, showing the same $1,887 fee is applied regardless of the actual extent or quality of work performed. When pressed on these fees, Johnny Becerra stated that "all dealerships add it" and that if they didn't, "no one would come in," which we believe further demonstrates their non-transparent pricing strategy. When I used a calculator to verify their figures, Johnny attempted to gaslight us by stating we were "just punching in random numbers." Reliable Chevrolet's pricing is dishonest, and their business practices are disrespectful and unethical. Do NOT waste your time, energy, and hard-earned money with this dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us. We genuinely appreciate your feedback, as it helps us to better understand the concerns of our customers. We strive to maintain transparency in our pricing and ensure that our practices align with our customers' expectations. We understand how important it is for our pricing to be clear and straightforward from the outset. Your concerns regarding the fees and the interactions you had with our team are noted, and we take them seriously. We would like to learn more about your experience and address your concerns directly. Please reach out to Derrek Hooser, Sales Manager, at Dhooser@ReliableChevrolet.com so we can discuss this matter further. Thank you again for your feedback. We hope to have the opportunity to improve your experience in the future.
Great service from Michael Davis and technicians.
Great service from Michael Davis and technicians. They found the problem right away and made sure I received my car later the same day. I depend on my car every day, so one day service was great.
Great service from Michael Davis and technicians.
Great service from Michael Davis and technicians. They found the problem right away and made sure I received my car later the same day. I depend on my car every day, so one day service was great.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.