Reviews
Needed to see why gas door won’t open from the gas door
Needed to see why gas door won’t open from the gas door tab inside my car. The service guy said it would be 165$ to diagnose the problem. Keep in mind though I never had this problem until AFTER I had my state inspection less than a month ago. I said no I am not accepting that amount, and I retrieved my car and drove the xxxx out of there. They lost a customer for life!
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi. Thank you for giving us this feedback. It is very important to us to provide a service experience that is efficient, transparent, and friendly to our visitors. I am incredibly sorry to hear about your visit, but appreciate the opportunity to understand your issue. If there is anything we can do to address your situation further, or to earn your trust back, please contact me, Maria Arenas, Customer Relations Manager, at MArenas@vtaig.com.
This happened basically around 7 am Saturday morning March 5. I will find out myself or go to Christensen to figure this out. After the 165$ diagnosis, are you going to charge me more to get it fixed as well? That’s ridiculous!
Lee Schuster by the way was NOT the service rep of this particular service request, but I had to put in a service person who has helped me in the past to get my review processed. I’ve never seen the rep before (who did my request today), and he never introduced himself, so I couldn’t tell you his name. I’m sure it’s in your logs though. He worked from the last service office that morning, and he had a beard.
Robert is friendly, knowledgeable and professional;
Robert is friendly, knowledgeable and professional; buying a car can be a daunting experience but Rob make the entire process pleasant! 10/10
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It means a lot to us to know that our team member left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Maria Arenas, Customer Relations Manager
They were very busy but they quickly found someone to
They were very busy but they quickly found someone to help us. John was very nice and easy to work with. I would come recommend this location.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Glad we could help! Thank you for choosing Toyota of Richardson. Please let us know if you need anything in the future. --Maria Arenas, Customer Relations Manager
I would like to say from the very beginning I experienced
I would like to say from the very beginning I experienced dealing with my sale person always answered and returned my calls made me feel confidents on purchasing my vehicle so far from home great job Robert!! Thanks Ced
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am glad to hear our team member left a good impression. Please let us know if you need anything in the future. --Maria Arenas, Customer Relations Manager
I had a very good experience dealing with this
I had a very good experience dealing with this dealership. I recommend them to anyone wanting to buy a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Glad we could help! Thank you for choosing Toyota of Richardson. Please let us know if you need anything in the future. --Maria Arenas, Customer Relations Manager
The dealership had a variety of vehicles to choose from.
The dealership had a variety of vehicles to choose from. Jonathan was great to work with- friendly, understanding and flexible. The process was straightforward and painless.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am glad to hear our team member left a good impression. Please let us know if you need anything in the future. --Maria Arenas, Customer Relations Manager
First time financing a vehicle and Theo was amazing at
First time financing a vehicle and Theo was amazing at making it happen. Definitely would recommend him to anyone
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Keeleigh. We're pleased to hear that our team member left you with a positive impression. Thank you for choosing Toyota of Richardson. Let us know if you need anything in the future. --Maria Arenas, Customer Relations Manager
Jon was so thoughtful and asked all the right questions.
Jon was so thoughtful and asked all the right questions. Best guy ever! I love my new BLACK SPARKLING SUV. He helped me get out of two monster loans into one fabulous new set of hot wheels.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am glad to hear our team member left a good impression. Please let us know if you need anything in the future. --Maria Arenas, Customer Relations Manager
Rob was very helpful and efficient.
Rob was very helpful and efficient. He answered all of our questions and helped find a solution to our needs/concerns.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It means a lot to us to know that our team member left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Maria Arenas, Customer Relations Manager
Took vehicles there for service since 2002.
Took vehicles there for service since 2002. Excellent service was the reason we bought our 2019 RAV4 there. Sales experience in 2019 was also great. So we were disappointed when we took them up on their trade in offer. The letter offered up to $35k for the 2019 and offered a 2022 model for MSRP, about $35.8k. We were lowballed on the trade in offer...only offered $29k with no explanation (KBB trade in at the time was $33k). Then they asked $42.5k for the 2022 and only went as low as $40.5k. I have no issue with offers as long as they can be justified. Just be up front. If you're going to tack on a premium over MSRP, just say so up front. Don't mislead us, draw us in, then switch. And have a good explanation for a trade in offer. I have to justify my recommendations and numbers at my work too. Maybe the man I worked with was overridden but at least tell us that and let us talk to his boss or appraiser. We have had very, very good experience before and aren't going to let this one make us decide to not ever buy from them again. But an up front approach and a sound justification would be appreciated.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi. This is not the experience we aim to provide. I'd like to look into your situation further to see if there is anything I can do to help. Please reach out to me, Maria Arenas, Customer Relations Manager, at MArenas@vtaig.com.
Thanks Maria...responded via email on 26 Feb. Please read and advise.