Toyota of Richardson

Great experience working with Robert. He kept it clean and to the point with a lot of laughs. Really enjoyed this experience.

This is the first review I have ever written. I feel the need to warn anyone else to absolutely avoid this dealership. I found the truck I wanted, contacted the dealership and filled out the financing paperwork. I placed a deposit on the truck. As we agreed, 2 days later I drove the 3 hours to get to the dealership and pick up the truck. I texted the sales person the day and night prior, as well as 20 minutes before arriving at the dealership. After seating me in the waiting room for 30 minutes, I was told they sold the truck the day prior. Then why did I leave a $500 deposit, have multiple communications with the dealership daily, and drive for 3 hours to get the truck. They did not inform me that they sold it out from under me until I was seated in the dealership. Then they tried a bait and switch. When I asked for my $500 deposit back, they were very reluctant to refund it. Then they charged my card another $500 instead of returning the deposit. I did eventually get the deposit and the double charge back after more issues. Please save yourself the anguish, and use another Toyota dealership in the area.

Thanks to Fawad Jafri. He’s indeed a good rep. Took his time to understand my needs and made great recommendations. Very selfless and supportive..

I would like to extend my gratitude and praise to John Patterson for the exemplary customer service I received at your Toyota of Richardson dealership last month. I had been searching for a high end, used truck for my son for over a year when I came across one of your listings for a Toyota TRD sport. When I called to inquire about it, I spoke to John Patterson he was accommodating, friendly and helpful. We drove in from Fort Worth to purchase the truck and from our sales person, John Patterson, to our finance person, Brian Smith, the customer service was professional, simple and seamless. My son is thrilled with his new Toyota truck and I am highly satisfied with our vehicle purchase. Even though we have a local Toyota dealership here in Fort Worth, I will happily recommend the team at Toyota of Richardson to my family and friends. Thank you for your great service!

Dishonest. Go back on their word. Do not honor their word. Liars. Trash. Worst dealer.

They responded promptly, were very friendly, and worked hard to get me in the right vehicle in my budget.

I was tricked into $1500 of debt. Finance team no good, Theo was great though.

JP did a fantastic job getting me exactly what I wanted and at the price point I was looking for. I couldn’t be happier with the service he provided. Ask for him next time you need a vehicle; he’ll do a great job!

Worst service department I’ve been to. A job that should have taken 1-3 days max turned to 11 days. With no explanation. No updates and they did not know anything about the appointment.

Theo Jones was amazing! He truly wanted to help and tried endless things to make sure I was happy with my purchase.