Reviews
Lee Schuster and his team always do an excellent job with...
Lee Schuster and his team always do an excellent job with my car. Lee greets me at my scheduled appointment time and explains what my car will need. It is always ready at the time I am expecting.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager
Contact Randy Penn for an honest car deal. Lee Schuster...
Contact Randy Penn for an honest car deal. Lee Schuster is the best in the service department for making sure the vehicle gets the attention needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager
I am Very disappointed with this dealership. I called and...
I am Very disappointed with this dealership. I called and left 2 messages, 1 for service manager, 1 with technician and also spoke with operator and she said someone would call me back? My concern was regarding service 10/30:19 for oil change and tire rotation. Tires we not rotated?
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hey there. We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers. We are very sorry that your tires were not rotated and would love to see what we can do to earn back your trust. Please contact me, Jonathan Glasscock, at jglasscock@toyotaofrichardson.com
Toyota of Richardson has been the best dealer I have...
Toyota of Richardson has been the best dealer I have used. We have 2 Toyotas that we purchased and serviced with them. Lee Schuster is the best service writer. I would highly recommend.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager
Great service! Lee always takes good care of me. he...
Great service! Lee always takes good care of me. he greets me by name explain what's going to be going on and keep me update about my vehicle and time is going to be ready.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager
Service advisors are great, particularly Lee Schuster....
Service advisors are great, particularly Lee Schuster. Scheduled an appointment and got in and out timely. Waiting room is comfortable with a few nice amenities.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager
Everyone worked very hard to make sure we were taken care...
Everyone worked very hard to make sure we were taken care of and had a great experience from start to finish I would recommend Toyota of Richardson.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager
Every person we met or worked with was outstanding! I...
Every person we met or worked with was outstanding! I would highly recommend them. The sales team was knowledgeable and friendly. The GM was friendly and very personable. The finance guy was outstanding. Overall a fantastic buying experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager
Excellent service dept. My service advisor kept me posted...
Excellent service dept. My service advisor kept me posted while I waited for routine service. Nice, quiet room available to work on my laptop. It was all good!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager
The service department personnel were friendly,...
The service department personnel were friendly, knowledgeable and kept me informed as to the progress of the service on my Sienna. I applaud their efficiency.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager
