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Toyota of Richardson

(3,001 reviews)
Visit Toyota of Richardson
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 7:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2020 consumer dealer award
New (972) 347-4506 (972) 347-4506
Used (972) 347-0494 (972) 347-0494
Service (877) 438-9875 (877) 438-9875

Reviews

(3,001 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Richardson from DealerRater.

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Lee was very professional, respectful, polite, understanding

Excellent interpersonal skills , friendly, professional, informative, polite understanding and respectful . He knew exactly what my car needed and advised me accordingly. He supervised the service in a timely manner

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

Professional quality service

As always quality service by a professional staff. Service department was slammed on a Saturday. A great team of employees made it all run smooth.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

Great overall experience buying our new truck.

We had a great experience with our sales person. He was very patient with us and worked hard to get us a good deal on our brand new truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

Very happy customer!

From the time I arrived to the time I left the Toyota service department, I received great customer care. I appreciated how my advisor, Richard Dover and the other staff members work very well together as a team! I will continue to purchase Toyota vehicles in the future because of the great customer care shown to me for the past 30 years. Toyota makes the best dependable vehicles! I am proud to be a part of the Toyota family! Thanks TOYOTA!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

Efficient and fast

The service was pretty good and the team went above and beyond to discover an issue on the car and get fixed properly. The solutions given were satisfactory.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

Best dealer I have ever been to

My time at Toyota of Richardson was so quick and easy. No problem getting what I wanted for my trade, actual time spent from arriving at the dealership and driving off with my new car was way less than I ever experienced. And I got exactly what I wanted and more!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

Very easy transaction. Everyone was professional.

Sales person was prompt in finding what I wanted. Financing decisions were made quickly and nobody was pushy. Very easy transaction. I did not feel my time was wasted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

Rapidez y Eficiencia

Fui informada muy de todo y me explico las opciones que podía hacer y así decidir qué servicios hacerle a mi carro gracias También me ofrecieron llevarme a mi casa me gusta mucho que me puedo Tomar un cafecito y una dona

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

Fast and easy service

I came in knowing the car I wanted and needing to get in and out quickly. Hector Santiago made the process super easy (and fun when he showed me all the features of my Prius prime during the test drive) and streamlined everything. Would reccomend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

Amazing people! Beautiful happy smiles all round

I would definitely recommend this guyz to anybody! I didn’t have a great experience first time but I gave them benefit of doubt and went back since they are close to my work! They exceeded my expectation by far! Scott Micheal and Richard Dover are awesome! They totally deserve a star! Keep it up guyz

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager