Toyota of Richardson

I originally went into the Toyota Service center a week ago because I was getting a car inspected. The car was from an outside party and in the end, it didn’t pass inspection. I figured I was at the dealership I might as well look at the used cars and that’s where I met Amine and Jeff. Amine was friendly and was trying to help me find a Highlander. After a little while, his manager Jeff brought up a 4 Runner that had just come in that morning and it was perfect for me. After some negotiating, I bought the car and was very excited. This experience was all fine -"salesy", but to be expected. The issue is that once they had my money, I felt like the whole process slowed down. The communication lacked and that wasn't a great customer experience. It's a week later and I picked up my car last night after the team received a call from Capital One Auto Finance. I'm happy with the car, but not everything is complete. I still have to go in for the visor to be replaced, an the detailing looks rushed. Those are both fine - mostly, I just wished the communication had been significantly better.

I had a great experience for buying from this dealer Because of it sales person and mangers and including finance department . Love to refer friends to this dealership

They’re overpricing cars to get the absolute max price from the customer they want 18k for a car that sold on Craigslist for 7k be sure to check the car fax. just because they put excellent condition to get the higher kbb value doesn’t mean the car is in excellent condition.

Good service, good price and good treatment. Very friendly staff, the waiting room is very comfortable. I'm glad I went, I'll recommend them to my friends

Everyone I’ve work with at Toyota Richardson service center have been very kind and attentive in their interactions. They seem knowledgeable and willing to go the extra mile to be sure I am satisfied with the service they provide.

My appointment was scheduled for the same day I called. The service rep was knowledgeable, courteous, and friendly. My vehicle was ready for pick up at the expected time without any delays.

Terry Torbert very knowledgeable and excellent customer focus person, he made possible for me to get my Toyota Tundra and then the fiinance men Brian was so easy to get numbers totall for me, both of them make a great asset to your company, this is my second truck and 5 total for our family, we wouldn’t go anywhere else! They’re the best off the best why look elsewhere!

Lee answers calls in a timely manner. Is very knowledgeable and helpful. Enjoyed working with him as a first time customer. Would recommend Lee to anyone

I trust Lee and his recommendations. He is knowledgeable and straight forward with his opinion. But leaves all the decisions up to you I will highly recommend Lee nd the service department

He has a good customer service, goes above and beyond to provide good service for his customers. He is so professional and helpful, makes customer to feel good.