Reviews
4Runner limited 2019
I enjoyed my buying experience beginning to end. Sales and finance team was friendly, courteous and professional. All my questions were answered. Plenty of inventory.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. Jonathan Glasscock, Customer Loyalty Manager.
Always professional and friendly
The service department is always professional and friendly. They explain what you need and are always willing to go the extra mile. I have never had a bad experience. Scott Michael was so nice and took my personal situation in mind and went above and beyond to help me. His customer service was a definite 10+
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager.
30K service
My service guy Thomas Pablo is the best! Always has a smile, goes over all service work to be performed, keeps me informed and he does exactly what he tells me he will do. I highly recommend Thomas Pablo. Give that man a raise! Thank you, Cindy Day
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. – Jonathan Glasscock, Customer Loyalty Manager.
Attentive staff
All good could not find remote starter but staff helped and pointed in the right spot. Cookies were appreciated. Think Warren Buffett owns group. Tell him hi for me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. – Jonathan Glasscock, Customer Loyalty Manager.
Perfect
It’s perfect place to buy Toyota vehicle.I brought Toyota CHR LE model customer service was good and helpful. Toyota fianace service is good.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager.
Professional in all respects.
Easy to schedule service. Work was done promptly. My service rep called me when the car was ready. The cashier experience was excellent. And my car was ready to drive off when I paid.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager.
Great service
Very professional and thoughtful of my needs everyone was nice and easy to deal with great car buying experience mo sharbe was a great help
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager.
Worst service- twice now
Second time to bring a car in. This time my brand new Prius for 5k service purchased at Toyota Richardson. Made appointment 24 hours in advance via phone. Upon arrival no record of appointment with Brandon and no offer to honor it nor did Brandon even attempt to speak with me. First time i had it towed there and they lost all records of it and no one could find it for days. Complete incompetence and never again
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Jonathan Glasscock, at jglasscock@toyotaofrichardson.com.
Very good service
The service person is very good and knows what he's talking about. The level of knowledge on the service done on my vehicle is well explained
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager.
Simple quick easy
We booked our first service and it was a breeze. Service advisor greeted us and reviewed the car with is what service needed to be completed. Service was completed timely and we were on our way.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager.