Reviews
i worked with shelby verdan it was not cumbersome or
i worked with shelby verdan it was not cumbersome or drawn out, i appreciate him and the process. i had an unexpected event with limited time available to complete everything. he is kind and very professional. thank u and god bless
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience, chaun1104. We are glad your visit with Shelby Verden met your expectations. We will share your positive feedback with Shelby and the team. Thank you for choosing Sewell, and we look forward to serving you again.
Craig Gunnis and the dealership were simply fantastic to
Craig Gunnis and the dealership were simply fantastic to work with. I found the car I wanted on line inquired about it and set a good expectation with what I wanted. Craig and Sewell Lexus of Dallas delivered above and beyond what I expect in both terms and customer service. I tell you I am now a Sewell customer for life. You won't regret buying from Craig or this amazing dealership!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience, Ms. Gilland. We will share your kind words with Craig Gunnis and the rest of the team at Sewell Lexus of Dallas. We hope you enjoy your new vehicle! Welcome to the Sewell family; we look forward to serving you again.
Sales lady very unprofessional, I felt being rushed, not
Sales lady very unprofessional, I felt being rushed, not helpful at all, in a hurry
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your frustrations with us, Mr. Quintanilla. I sincerely apologize for your experience and would welcome the opportunity to discuss this further with you. We value all feedback at Sewell, as your complete satisfaction is our highest priority. At your convenience, please call me at (214) 353-2847 or email me at rtaylor@sewell.com. Thank you for your time, and I look forward to hearing from you. Sincerely, Ross Taylor Assistant General Manager Sewell Lexus of Dallas
Sales lady very unprofessional, I felt being rushed, she was not helpful, she was in a hurry, I felt I being rushed and not being attended, when I request to see another interior color on a different car, it bothered her
Sewell Lexus - Micheal Graham
My family and I finally gave up buying cars in the San Antonio area & found Micheal Graham at Sewell Lexus. He has helped all of us & our neighbor for 3 years now. He is honest, up front & no xx, all of which we appreciate. The buying process is simple and cars are delivered to our homes. We are customers for life.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your experience. We are delighted to hear you have had great experiences with Micheal Graham. We thank you for being a loyal Sewell customer and look forward to serving you again!
After reaching out to the dealership to see if the
After reaching out to the dealership to see if the vehicle was still available, a sales associate replied within 15 minutes.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience, Jane. We thank you for choosing Sewell and look forward to serving you again.
Sewell Lexus Dallas - No Sales Help at All!
Very disappointing. Sales service is non-existent. They might as well install an automotive vending machine and fire half of their salespeople. I'm shopping for my second Sewell Lexus. This time, I've been dealing with an arrogant and condescending salesperson, Bruce P. He acts as if he is generously doing me a huge favor to work with me. At one point, he even lied about a scheduled appointment...even though I had our confirmation written in text. Everything I'm interested in is "pre-sold", blah, blah, blah. Looked at a couple of pre-owned with him and same "non-service". UGH!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
STAY AWAY!
I would love the opportunity to speak with someone. Aside from the fact that it took over THREE HOURS to get two keys made, then we were told we were underquoted the prices by several hundred dollars. I had an oxygen tank with 5 hours air, and it took an hour to get to your business, and an hour to get home. I struggled to breathe going home, as my oxygen tank ran out!!!! You should be ashamed!!!!! The entire time at your dealership was a xxxx show!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We bought our Lexus in APRIL!
We bought our Lexus in APRIL!! After three months we still don’t have valid license plates as a result of the three ring circus at Sewell in Dallas. They are good on promises but short on delivery. I will never do business with them again.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Nick Phillips made this the easiest buy I have ever made.
Nick Phillips made this the easiest buy I have ever made. He was excellent and Sewell’s ease of handling the paper work through the salesperson was great.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Mack. We are glad you had a great experience with Nick Phillips. We hope you enjoy your new Lincoln. Thank you for choosing Sewell; we look forward to serving you again.
I have mentioned Sewell to several people and Sewells reputation for customer service and product is excellent. I concur.
Very happy!!
Friendly and super helpful sales people!!! We enjoyed shopping for a car at Sewell Dallas and we really love our new Buick. Great experience!! We definitely recommend Sewell.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Theresa. We are glad you had a great experience with the Sewell Lexus of Dallas team. We hope you enjoy your new Buick. Thank you for choosing Sewell; we look forward to serving you again.