Sewell Lexus of Dallas

Not the customer service this dealership advertises I guess that was the past and would never reconmend this company and I noticed that they only respond to the highest ratings and it looks very strongly they don't care about the low ones😞

Contacted with questions about car at dealership- auto messages were followed with a request to provide my phone number- responded that I needed two questions answered- no response in 36 hours- went to dealer website and determined car was not the color I wanted and lacked an essential option package. Got a number of emails subsequent to which I responded multiple times I was not interested. I have had my car serviced here and dealership took good care of me, but disappointed they went dark on me when I told them I wanted my two questions answered before I gave them permission to call me.

worst experience ever and will never be back and they don't even respond to most of the google reviews.

We made our 2nd purchase from Mr. Craig Gunnis at Sewell Lexus today. He has made our car purchase an extremely pleasant experience. Craig’s thoughtfulness, understanding customer’s needs, outstanding services, and professionalism are part of many reasons we made our 2nd Lexus purchase from him. When we are ready to make our 3rd purchase, we’ll definitely ask Craig’s assistance again.

We made our 2nd purchase from Mr. Craig Gunnis at Sewell Lexus today. Craig has made our car purchase an extremely pleasant experience. Craig’s thoughtfulness, understanding customer’s needs, outstanding services, and professionalism are part of many reasons we made our 2nd Lexus purchase from him. When we are ready to make our 3rd purchase, we’ll definitely ask Craig’s assistance again.

They dealt with me professionally and promptly. The salesman even took his own golf clubs out of his car to show me how a set of golf clubs would fit in the trunk. Enjoyable experience!

Ken Brown and Juan Hernandez from Sewell Lexus gave great customer service to me and my granddaughter as we went through the process of buying her first car. They treated her with respect as she went through all the steps of test driving, securing financing and signing the final documents. Cannot recommend these gentlemen and Sewell Lexus highly enough.

My name is Valisha I am a single mom. I just purchased my first Lexus. The customer service at Sewell Lexus of Dallas is an experience !!!! I was speechless Mr. David Kielson was Phenomenal and honest !!!! I see why he is Lexus top sales associate. Mr. Kielson sent a Lyft to picked up, once I arrived at the dealership I was greeted as soon as I walked through the door. Mr. Kielson assistance Kevin Moreno was awesome he and Mr.Kielson could answer all my questions about the car inform on details of the car. Prior to leaving the dealership Mr. Moreno walked me through all the bells and whistles of the car and even set everything up so I didn't have to spend time figuring out how things worked on the car. The Business Manager Laura Munzo was an angel worked diligently to get me to the number I was comfortable with, and went beyond my expectation. It honestly felt like family !!! I did not think I could afford an Lexus, but Ms. Munoz made it possible. The experience with Mr. Kielson, Mr. Moreno, and Ms. Munzo have made me a lifetime customer of Sewell Lexus of Dallas !!!!! I have shared and will continue to share my experience with all my friends and family. If you are in need of a vehicle call The Dream Team at Sewell Lexus of Dallas they will not disappoint !!!!!!

They will scan you whenever they have an opportunity to do so….do yourself a favor and DO NOT TRUST their service department

Normally Lexus is amazing to work with and my favorite car to drive. However, I purchased a car from this dealership in December, 2021 and traded in the car I currently had. It is now May, 2022 and Carl Jacob from finance has been calling me, harassing me and bullying me to sign an updated milage form. I have told him very clearly that I am not comfortable nor willing to sign a document updating the mileage for a car that I have not owned for six months. I have no idea what has happened with that car in the months since I traded it in and therefore not willing to sign anything. He continues to tell me I have to because the state of Texas needs it and the wrong milage is an oversight from when I originally traded it. I know when I signed all of my documents the milage was correct. Again, I have no knowledge what has happened with that car or where it has been since they took ownership of my new car. That feels very fraudulent to me. Had they called me a week after saying there was an issue, then maybe, but not six months later. After I was very clear with him that I was not willing to sign anything now as it feels fraudulent and illegal he had other people from the dealership call me to harass me, including the sales person, Cynthia. He seems to not care that I have told him very clearly no nor that I told him that feels very illegal. Instead, he continues to find ways to harass and bully me.