Reviews
Poor sales department Shady finance department I
Poor sales department Shady finance department I financed as a favor to them (I wanted to pay it off). They promised the payoff price would be the same as my financed price (in writing). They withheld the paperwork from Honda Finance for 32 days and interest accrued; I'm out an extra $300 for their purposeful deception. Bought an RDX with 2k miles-- it's been in the service center for 4 days --out of last 30. Tons of rattling; mis-installed license plate (who does that?); moonroof broken (missing wheels) and was never checked; now the rear seat levers to recline the seats do not work. I also test drove at Goodson in Dallas-- 100 percent wish I had gone with them.
Poor sales department Shady finance department I
Poor sales department Shady finance department I financed as a favor to them (I wanted to pay it off). They promised the payoff price would be the same as my financed price (in writing). They withheld the paperwork from Honda Finance for 32 days and interest accrued; I'm out an extra $300 for their purposeful deception. Bought an RDX with 2k miles-- it's been in the service center for 4 days --out of last 30. Tons of rattling; mis-installed license plate (who does that?); moonroof broken (missing wheels) and was never checked; now the rear seat levers to recline the seats do not work. I also test drove at Goodson in Dallas-- 100 percent wish I had gone with them.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Vandergriff Acura has always performed service on time
Vandergriff Acura has always performed service on time and according to the cost estimate. My service advisor (Taylor Jones) is a good listener and is very knowledgeable about the dealership and the Acura MDX.
Vandergriff Acura has always performed service on time
Vandergriff Acura has always performed service on time and according to the cost estimate. My service advisor (Taylor Jones) is a good listener and is very knowledgeable about the dealership and the Acura MDX.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Cars are left up long after they are sold.
Cars are left up long after they are sold. Then they spam you with "other" offers. Shady practice. Transparency is key!
Cars are left up long after they are sold.
Cars are left up long after they are sold. Then they spam you with "other" offers. Shady practice. Transparency is key!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are sorry that this situation caused frustration, as our goal is always to provide clear and transparent communication. Our intention is to ensure customers receive accurate information and relevant updates. We value your feedback and encourage you to reach out to Mike Luong, our General Sales Manager, at mluong01@vtaig.com so we can better address your concerns.
Some of the cars showing up on the search from this
Some of the cars showing up on the search from this dealership is just car bait. The car wasnt even available even when I called them and asked and was told it was. I drove 1hr to find they wanted to show me some other car to sell that one which is nothing like the one I was searching. BEWARE!!
Some of the cars showing up on the search from this
Some of the cars showing up on the search from this dealership is just car bait. The car wasnt even available even when I called them and asked and was told it was. I drove 1hr to find they wanted to show me some other car to sell that one which is nothing like the one I was searching. BEWARE!!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We take your feedback seriously and understand your frustration. Your experience falls short of the honest and transparent service we strive to provide. Your concerns are important to us, and we would appreciate the opportunity to discuss this further. Please contact Mike Luong, our General Sales Manager, at mluong01@vtaig.com so we can address this situation directly and discuss how we can better serve you.
During my recent service on November 1st, the customer
During my recent service on November 1st, the customer service at Vandergriff Acura in Arlington was truly exceptional—well beyond Five Stars. Chantelle, the supervisor, is highly professional and warm, with excellent people skills. My consultant, Taylor Johns, communicated clearly throughout the process, and went above and beyond by personally checking my car after the service and explaining the oil-life status to me. Hailey also stayed in close contact with me and maintained great communication. The repair team did an outstanding job taking care of my car. Overall, I am extremely pleased and deeply appreciative of the entire team’s exceptional service.
During my recent service on November 1st, the customer
During my recent service on November 1st, the customer service at Vandergriff Acura in Arlington was truly exceptional—well beyond Five Stars. Chantelle, the supervisor, is highly professional and warm, with excellent people skills. My consultant, Taylor Johns, communicated clearly throughout the process, and went above and beyond by personally checking my car after the service and explaining the oil-life status to me. Hailey also stayed in close contact with me and maintained great communication. The repair team did an outstanding job taking care of my car. Overall, I am extremely pleased and deeply appreciative of the entire team’s exceptional service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your outstanding feedback about your November 1st service visit! We're thrilled that Chantelle's professionalism, Taylor's extra care in inspecting your vehicle, and Hailey's excellent communication exceeded your expectations. Your appreciation for our repair team means so much to us. We're delighted the entire team provided you with exceptional service at Vandergriff Acura!
The initial complimentary service, oil change, was done
The initial complimentary service, oil change, was done during this service. I was informed that the rear axil differential needed to be done to fully complete all required maintenance.
The initial complimentary service, oil change, was done
The initial complimentary service, oil change, was done during this service. I was informed that the rear axil differential needed to be done to fully complete all required maintenance.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with the complimentary oil change service. We're glad our team kept you informed about your vehicle's additional maintenance needs and appreciate the opportunity to help maintain your vehicle's performance.
I love my new MDX!
I love my new MDX! There were a couple hiccups with my paperwork but everything was resolved and I would definitely do business with Vandergriff in the future.
I love my new MDX!
I love my new MDX! There were a couple hiccups with my paperwork but everything was resolved and I would definitely do business with Vandergriff in the future.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us. We’re sorry to hear that receiving your paperwork and follow-up communication has been so difficult, especially after making such a long trip to purchase your vehicle. Clear and timely responses are important, and it’s concerning to hear that this hasn’t matched what you expected after the sale. Your feedback helps us revisit our follow-up process to ensure customers feel supported even after they leave the dealership. We’d like to assist in resolving this as quickly as possible and make sure you receive everything you need. Please reach out to Mike Luong, our General Sales Manager, at mluong01@vtaig.com so we can review the situation and get your documents to you promptly.
Issues were resolved!
Great experience, worked with me and fit my needs!
Great experience, worked with me and fit my needs! Even found me the exact make/model/color!
Great experience, worked with me and fit my needs!
Great experience, worked with me and fit my needs! Even found me the exact make/model/color!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy to hear about your wonderful experience with us! It's fantastic that our team was able to work closely with you and truly understand what you were looking for. Finding the perfect vehicle in the exact specifications and color you wanted shows our commitment to meeting your individual needs. Your satisfaction means everything to us, and we're thrilled that we could deliver exactly what you were hoping for. Thank you for choosing Vandergriff Acura and for taking the time to share your positive feedback!
Thank you!
Danny was polite, efficient & thorough.
Danny was polite, efficient & thorough. My car was tended to for its scheduled maintenance in a timely manner.
Danny was polite, efficient & thorough.
Danny was polite, efficient & thorough. My car was tended to for its scheduled maintenance in a timely manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We greatly appreciate your positive feedback about your service experience. It's wonderful to hear that you found the staff to be courteous, effective, and comprehensive in their approach. We're pleased that your scheduled maintenance was completed promptly and met your expectations. Your satisfaction with the timely service is exactly what we strive to deliver for every customer. Thank you for choosing us for your vehicle's care.
Excellent service every time I visit the dealership and I
Excellent service every time I visit the dealership and I look forward to my next visit
Excellent service every time I visit the dealership and I
Excellent service every time I visit the dealership and I look forward to my next visit
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are pleased to hear about your consistently positive experiences with our service team. Your feedback about the excellent service you receive during each visit truly means a lot to us. We appreciate your continued trust in our dealership and remain committed to providing you with the same outstanding level of care on every future visit.